Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$160K - $210K *

Develop and lead innovative support portfolio strategies to enhance business performance, ensuring competitive positioning and cross-functional collaboration to drive customer satisfaction and operati...

US-AnywhereRemote

Reposted 3 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$160K - $200K *

Shape the future of quality management by leading global strategies, driving compliance, and fostering a high-performance culture. Collaborate with cross-functional teams to ensure top-tier quality st...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$192K - $252K *

Lead the transformation of omnichannel engagement in Global Medical Affairs to enhance scientific communications. Collaborate across teams to create customer-centered experiences using insights and em...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead the charge in managing global clinical studies in orthopedic devices, ensuring adherence to regulations and timelines. Collaborate with diverse teams and drive projects from inception to completi...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$67K - $101K *

Oversee daily operations at multiple sites to ensure exceptional service delivery and product quality. Collaborate with teams, manage staff, and support continuous improvement initiatives while mainta...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$110K - $135K *

Lead the charge in delivering superior soft services across a diverse regional portfolio, ensuring compliance, quality, and client satisfaction while managing transitions and preparing for future grow...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$150K *

Take ownership of strategic account management to enhance sales growth and profitability, leading customer strategy, team coordination, and opportunity identification while nurturing key relationships...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Engage with partners as a strategic manager, driving growth and performance in a portfolio of B2B reseller accounts by leveraging insights and collaborating across teams to increase revenue and streng...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Champion impactful marketing communications strategies to enhance donor engagement. Collaborate across teams to create cohesive narratives and content for major donor events, ensuring brand consistenc...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Drive operational excellence by enhancing data quality, compliance, and procurement standards while fostering training initiatives for seamless adoption across diverse teams. Collaborate closely with...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Oversee accounting operations for foreign entities, ensuring compliance with US GAAP. Manage payroll, intercompany transactions, and financial reporting while identifying process improvements for effi...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$80K - $95K *

Lead the charge in developing compelling proposals for U.S. Government solicitations, ensuring compliance and quality across all phases. Collaborate with cross-functional teams to strategize and execu...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $120K *

Accelerate growth by driving new customer acquisition for our SMB and Mid-Market segment. This high-velocity role requires you to manage a multitude of deals, streamline sales cycles, and partner effe...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$120K - $145K *

Unlock the potential of provider-client interactions by owning the AI-driven workflow for scheduling, messaging, and intake. Drive innovation that enhances care quality while reducing administrative b...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$159K - $273K *

Champion product strategy and market positioning for Program Operations, driving financial discipline and growth for state Medicaid and HHS agencies while collaborating with cross-functional teams and...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$115K - $125K *

Drive your career forward by leveraging competitive intelligence to shape corporate strategy. Collaborate across all organizational levels to analyze industry trends and deliver actionable insights to...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$77K - $105K *

Explore a critical role in transportation planning, optimizing logistics across our network. Drive capacity management, enhance carrier relationships, and utilize advanced systems to improve efficienc...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$100K - $120K *

Develop strategic relationships to drive growth in the business aviation market. Leverage your sales expertise to identify client needs, streamline solutions, and achieve business targets while collab...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Drive project success by managing engineering tasks, mentoring teams, and collaborating with stakeholders to deliver exceptional conveyor and material handling solutions. Your problem-solving skills a...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $155K *

Lead customer communication strategies to enhance service quality and operational efficiency. Oversee team performance, process improvements, and innovative solutions, ensuring exceptional customer ex...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$177K - $338K *

Champion DMPK project leadership by ensuring high-quality data delivery and supporting drug candidate progression through innovative modeling and cross-functional collaboration in a dynamic biotech en...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$134K - $215K *

Design and manage strategic partnerships with health plans, shaping innovative solutions for behavioral health, and ensuring successful execution and performance tracking over time...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Join a team that's redefining the carbon market landscape by leading strategic sales, converting high-value buyers, and driving sustainable partnerships, all while ensuring consistent growth and impac...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Lead the design and implementation of advanced building management systems for data centers, ensuring integration and compliance across multiple platforms to achieve optimal performance and reliabilit...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$170K - $221K *

Empower innovative product development that enhances user experiences and supports home service professionals. Drive impactful outcomes and challenge conventional thinking in a dynamic, user-focused e...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.