Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$200K - $230K *

Join a team that's shaping the future of migraine treatment by leading U.S. marketing strategies. Drive brand awareness and engagement through innovative campaigns, collaborating across functions to e...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Transform the energy landscape by leading strategic consulting engagements for utilities. Drive impactful solutions in decarbonization, grid modernization, and customer transformation while mentoring...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $112K *

Optimize supply chain operations by managing supplier relationships, ensuring product launch readiness, and driving performance improvements. Collaborate cross-functionally to achieve operational exce...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$138K - $155K *

Unlock your potential by leading maintenance and reliability strategies across a $2B division. Drive continuous improvement, enhance asset performance, and develop talent while partnering with leaders...

Hartsville, SCRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$220K - $290K *

Accelerate the development of autonomous systems by leading systems engineering strategies, aligning cross-functional teams, and ensuring rigorous safety and performance standards throughout the produ...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$95K - $115K *

Unlock financial insights as a strategic partner in real estate and facilities, driving planning, forecasting, and reporting. Collaborate cross-functionally to enhance operational efficiency and suppo...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$144K - $184K *

Transform strategic accounts by driving sales and fostering executive relationships. Leverage deep industry knowledge to identify opportunities and enhance client satisfaction, ensuring growth and ret...

RemoteRemote

Today

  •   8 - 10 years exp.  •   Business Services

$210K - $230K *

Accelerate progress at the forefront of clinical supply chain management, leading strategic initiatives to ensure seamless delivery of investigational products for global trials while collaborating ac...

United StatesRemote

2 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Join a team that's dedicated to managing and expanding industrial water treatment accounts across Ohio and Indiana. Leverage your technical expertise and consultative selling skills to drive growth an...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$165K - $175K *

Empower progress at the forefront of data product management, leading the development of innovative solutions. Drive product success through strategic oversight, client engagement, and cross-functiona...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Transform mid-market restaurant sales by driving new-logo revenue, managing full-cycle sales, and building strong business cases. Engage key decision-makers, exceed quotas, and create scalable sales s...

Plano, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$144K - $176K *

Champion compliance excellence by leading regulatory programs and translating complex mortgage regulations into actionable product requirements. Collaborate across teams to ensure adherence to evolvin...

Jacksonville, FLRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$250K - $325K *

Engage with government agencies to drive new business growth, leveraging strategic territory planning and consultative selling. Collaborate cross-functionally to navigate complex procurement processes...

Washington, DCRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$70K - $150K *

Drive process improvement and operational excellence in supply chain logistics. Collaborate with cross-functional teams to enhance productivity, conduct analyses, and implement strategic initiatives t...

Georgia, USRemote

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$50K - $130K *

Innovate supply chain processes by conducting analyses and leading improvement projects. Collaborate with cross-functional teams to enhance productivity and efficiency in distribution centers while ma...

RemoteRemote

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Champion dealer partnerships by promoting lending programs, ensuring satisfaction, and driving growth through effective relationship management and strategic training initiatives...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$160K - $200K *

Lead the charge in performance marketing strategy, driving profitable growth and customer retention across digital channels. Collaborate cross-functionally to optimize campaigns, enhance customer expe...

Atlanta, GARemote

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $145K *

Accelerate progress at the forefront of pricing strategy and operations. Lead cross-functional teams to innovate pricing models, enhance profitability, and drive market competitiveness while managing...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Make your mark at a dynamic organization by enhancing client experiences through innovative solutions. Lead operations, tackle escalations, and build systems that ensure seamless care journeys while d...

New York, NYRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Accelerate progress at managing and developing a high-performing sales team, ensuring compliance and driving strategic initiatives. Collaborate with marketing and stakeholders to enhance business perf...

Ohio, USRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$180K - $220K *

Lead the charge in driving growth across insurance platforms by building strategic alliances, developing executive relationships, and executing market strategies to enhance revenue and expand opportun...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$140K - $170K *

Elevate your career by driving strategic growth and distribution in military retail channels. Lead key relationships, optimize product visibility, and achieve sales goals while collaborating with cros...

Dallas, TXRemote

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$100K *

Drive growth and strengthen relationships in Broker-Dealer and RIA channels. Consult with financial professionals on investment solutions, deliver market insights, and support business development ini...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$143K - $196K *

Lead the development and execution of regional strategies for dental solutions, driving growth through innovative product launches and collaborative partnerships while aligning with global objectives...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$150K - $175K *

Accelerate growth through strategic demand generation and integrated marketing campaigns. Collaborate with Sales and Product teams to optimize the pipeline, drive revenue, and enhance customer engagem...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.