Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$130K - $180K *

Empower a high-performing team as you lead digital strategy initiatives, driving application modernization and AI solutions. Collaborate with stakeholders to deliver client value while mentoring team...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$70K - $95K *

Elevate client engagement by driving sales growth, nurturing senior partnerships, and implementing strategic improvements in a dynamic territory while collaborating cross-functionally to enhance perfo...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Finance & Insurance

$200K - $250K *

Champion exclusive storytelling as a hands-on leader, directing reporters in fast-paced news coverage, setting editorial priorities, and ensuring high-quality, original content is delivered for a wide...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Media

$70K - $95K *

Champion the development of insurance sales talent through training, mentoring, and support. Drive agent performance and recruitment in a fast-paced, collaborative environment focused on continuous im...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$70K - $95K *

Drive agent success by mentoring, training, and supporting sales staff. Collaborate with leadership to enhance onboarding programs and ensure smooth transitions into field sales. Utilize your expertis...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $120K *

Transform enterprise account management by ensuring operational efficiency and maximizing customer retention while supporting sales strategies to boost revenue and relationships...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$120K - $160K *

Drive pricing strategy and profitability across banking products, collaborating with cross-functional teams to define methodologies and optimize revenue. Lead and develop a team of analysts to ensure...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$202K - $240K *

Lead the charge in creating efficient, sustainable transportation models nationwide, driving strategic initiatives, mentoring teams, and leveraging analytics to enhance service delivery while ensuring...

US-AnywhereRemote

4 weeks ago

  •   11 - 15 years exp.  •   Transportation

$208K - $416K *

Elevate your career by leading a global engineering organization focused on workforce optimization and innovation. Drive strategic initiatives, unite teams, and shape operational excellence to deliver...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$77K - $126K *

Help us ensure successful project management and execution of OSP construction, driving efficiency and quality across diverse residential and commercial projects while adhering to all regulatory stand...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$69K - $103K *

Join a team that's dedicated to delivering exceptional patient care through reliable medical equipment maintenance, troubleshooting, and support. Enhance your skills while ensuring customer satisfacti...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$125K - $154K *

Join a team that's committed to driving operational excellence across Services and Support. This role will establish systems and processes that enhance customer experiences while connecting efforts to...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$90K - $100K *

Empower growth by managing and expanding a portfolio of B2B SaaS accounts. Build lasting relationships with finance and IT leaders, drive digital transformation, and collaborate with internal teams to...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $130K *

Create strategic partnerships and lead business development efforts to drive growth in insurance telematics. Collaborate across teams and engage stakeholders effectively to enhance adoption and impact...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $180K *

Empower your career by leading new business development in the BFSI sector. Use your expertise to build strategic partnerships and drive new client acquisitions with C-level executives across banking...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $130K *

Drive impactful educational experiences by crafting high-quality medical content, managing grant development, and utilizing analytical skills to enhance collaborative learning in healthcare. Foster re...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$121K - $182K *

Drive strategic client coding integration initiatives, ensuring operational excellence and alignment with enterprise standards. Collaborate with cross-functional teams to enhance client relationships...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $140K *

Transform nursing regulatory operations by ensuring compliance and readiness while providing expertise across licensure activities. Collaborate with teams to support strategic initiatives and maintain...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$74K - $166K *

Unlock potential by serving as a technical expert in automotive dealerships, diagnosing complex vehicle issues, enhancing service processes, and ensuring customer satisfaction through collaborative tr...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$63K - $166K *

Serve as a key technical advisor, enhancing dealership performance and customer satisfaction by diagnosing complex vehicle issues, guiding repair processes, and implementing training for technicians...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$99K - $155K *

Optimize sales training initiatives by collaborating across divisions to drive impactful projects and align training with business goals, ensuring effectiveness and continuous improvement for higher s...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$123K - $167K *

Lead the charge in scaling enterprise growth through effective pipeline management, process optimization, and cross-functional collaboration. Drive meeting generation and support a team focused on ach...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $180K *

Help us optimize our Workday Learning module by configuring and supporting key learning initiatives. As a technical partner, you will bridge system capabilities with stakeholder needs, driving strateg...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $240K *

Join a team that's redefining sales in the ad tech space, where you'll shape the future of performance marketing with innovative solutions, influencing key strategies and driving impactful results for...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$120K - $150K *

Join us in delivering exceptional product strategies and value! Lead cross-functional teams to innovate and execute quality solutions that enhance customer experience while driving business growth in...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.