Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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1
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$110K - $130K *

Elevate product execution by translating client needs into actionable requirements, collaborating with engineering and data science teams to deliver standardized measurement solutions across various c...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Join us to design and secure next-gen infrastructure while ensuring compliance. Collaborate with a diverse team, automate security practices, and mitigate risks through innovative solutions to uphold...

RemoteRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$75K - $95K *

Join a team that's driving innovation in mobile advertising by managing fraud mitigation and partner relationships. Leverage your expertise in advertising measurement to navigate the dynamic landscape...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Media

$120K - $145K *

Lead product development initiatives in power connectors and cable assemblies. Drive innovation, mentor engineering talent, and ensure high-quality solutions that meet market demands while collaborati...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$164K - $314K *

Unlock exceptional conversational experiences by leading a high-performing design team. Drive strategic direction and foster collaboration to create intuitive, engaging interactions that enhance membe...

San Antonio, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$111K - $167K *

Join a team that's driving healthcare transformation by leading client integration initiatives. Collaborate across departments to ensure seamless transitions, operational readiness, and long-term succ...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$125K - $150K *

Accelerate progress at our organization by leading a high-performing team of Field Reimbursement Managers. Drive strategic partnerships, operational excellence, and reimbursement expertise to enhance...

North Carolina, USRemote

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$108K - $130K *

Lead a multidisciplinary team to deliver complex SaaS implementations globally. Focus on team development, solution quality, and operational efficiency while leveraging data to mitigate risks and enha...

Toronto, ONRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Empower your career by leading the development of a cutting-edge commercial data product for a pivotal pharma launch. Collaborate with stakeholders to design innovative analytics solutions and drive s...

Toronto, ONRemote

Yesterday

  •   11 - 15 years exp.  •   Information Technology

$115K - $207K *

Elevate business growth by driving new client acquisitions and expanding existing accounts, while monitoring customer satisfaction and providing operational guidance across multiple plants to ensure s...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$76K - $186K *

Transform customer advocacy into a strategic engine, leading end-to-end review programs across key platforms. Drive market proof and competitive differentiation while collaborating cross-functionally...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$144K - $200K *

Lead a dynamic team to drive sales in the public safety sector, focusing on recruitment, coaching, and performance management. Collaborate across functions to enhance team effectiveness and achieve re...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$104K - $140K *

Transform financial systems by leading a high-performing team to enhance Workday Financials, ensuring operational excellence and strategic alignment with business goals while driving continuous improv...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Engage with customers to unlock growth by developing strategic partnerships, managing account pipelines, and delivering tailored solutions that meet operational needs while representing the company at...

RemoteRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$170K - $190K *

Shape the future of client engagements by leading procurement relations, fostering trust, and unlocking growth opportunities through strategic partnerships that enhance collaboration and drive expansi...

RemoteRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$61K - $102K *

Join a dynamic team to deliver advanced training on CensiTrac software, enhancing customer engagement and success. Utilize your expertise in sterile processing to provide solutions and support, ensuri...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Elevate your career by leading client relationships and driving revenue growth for consumer product brands in the D2C ecommerce space. Utilize your expertise to coach teams, innovate strategies, and o...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $300K *

Lead a high-performing sales team to drive enterprise eQMS solutions, achieving revenue targets and fostering strategic relationships across multiple industries. Ensure pipeline growth and effective s...

Boston, MARemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$115K - $173K *

Drive growth and profitability by managing complex dealer relationships, executing strategic initiatives, and collaborating across teams to enhance portfolio performance and customer satisfaction whil...

Jacksonville Beach, FLRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$134K - $180K *

Join a dynamic team to develop innovative solutions that enhance customer experiences across various industries. Collaborate with clients and internal teams to drive technology strategies and deliver...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$155K - $185K *

Partner with us to lead high-impact projects in healthcare marketing, managing budgets and teams while ensuring creative excellence and strategic alignment. Drive client success through collaboration...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$200K - $230K *

Join a team that's shaping the future of migraine treatment by leading U.S. marketing strategies. Drive brand awareness and engagement through innovative campaigns, collaborating across functions to e...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Transform the energy landscape by leading strategic consulting engagements for utilities. Drive impactful solutions in decarbonization, grid modernization, and customer transformation while mentoring...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $112K *

Optimize supply chain operations by managing supplier relationships, ensuring product launch readiness, and driving performance improvements. Collaborate cross-functionally to achieve operational exce...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$138K - $155K *

Unlock your potential by leading maintenance and reliability strategies across a $2B division. Drive continuous improvement, enhance asset performance, and develop talent while partnering with leaders...

Hartsville, SCRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.