Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$110K - $130K *

Lead transformational customer success initiatives for strategic enterprise accounts, combining relationship management with depth in operations. Drive value through exceptional service, alignment wit...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$217K - $299K *

Join a team that's dedicated to ensuring compliance in healthcare diagnostics. Leverage your legal expertise to provide strategic advice, develop policies, and drive risk mitigation in the commerciali...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Healthcare

$141K - $236K *

Lead and inspire strategic procurement initiatives to drive enterprise value, optimize processes, and foster relationships with cross-functional partners while ensuring governance and innovation in pr...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Business Services

$85K - $97K *

Take ownership of complex internal projects and programs, ensuring seamless execution from initiation to completion while independently managing dependencies, risks, and communications across teams in...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Transportation

$130K - $190K *

Help us innovate in pharmaceutical media by leading client strategy and media delivery across HCP and DTC audiences. Drive integrated solutions and elevate client partnerships to achieve measurable bu...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Drive AI transformations in manufacturing by collaborating with C-level executives to identify high-impact opportunities, build tailored solutions, and achieve measurable results in core operating pro...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$175K - $200K *

Transform clinical operations by leading a high-performing team to enhance patient experience, streamline processes, and ensure compliance while fostering innovation that drives organizational growth...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$95K - $115K *

Lead the charge in optimizing pricing processes, ensuring alignment across teams to drive strategic growth and enhance profitability while maintaining compliance and governance in pricing operations...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$230K - $260K *

Take ownership of the entire banking product strategy; lead execution across onboarding, transaction processing, treasury solutions, and card issuance, fostering team growth and cross-functional colla...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$96K - $108K *

Lead transformative initiatives that enhance organizational effectiveness and community impact within Native youth programs. Drive strategic partnerships and operational excellence to boost Club susta...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Lead financial strategy for the Americas in Supply Chain and Logistics. Collaborate with regional teams to enhance decision-making through insightful analysis and reporting, ensuring alignment with op...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$156K - $247K *

Join us to lead operational demand and capacity planning in a key role that enhances the treatment ecosystem, ensures growth, and drives data-driven insights across multiple teams and partners for imp...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$194K - $361K *

Drive innovation by leading the design and validation of next-gen AI agents and workflows. Partner across teams to implement scalable AI solutions, promote best practices, and mentor engineers in a dy...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $160K *

Join us to lead growth initiatives in medical device markets by developing key customer relationships and driving strategic proposals in the Drug Delivery Combination Devices sector while ensuring hig...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Develop and expand customer relationships within the Medical, Industrial, and Automotive sectors by identifying new opportunities and leveraging EMS expertise to drive growth in North America and glob...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$88K - $118K *

Transform customer experiences by delivering technical insights and tailored solutions for our IoT platform. Collaborate cross-functionally to ensure adoption, drive value, and foster long-term partne...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$71K - $97K *

Advance your career by deploying and maintaining cutting-edge robotic systems. This hands-on role is vital for ensuring operational success, working directly with clients to optimize performance and r...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$200K - $250K *

Join a team that's dedicated to optimizing operations and driving strategic initiatives. Lead project teams, interface with clients, and enhance productivity while overseeing major projects in the pow...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$100K - $120K *

Transform the post-production landscape by leading a team of editors and specialists to deliver polished, high-quality ads. Oversee workflows, manage talent, and ensure a consistent output that meets...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Media

$225K - $275K *

Drive transformative healthcare consulting initiatives, leading engagement teams to enhance client outcomes through innovative strategies and strong leadership. Shape the future of patient experience...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$160K - $200K *

Transform the financial landscape by leading our accounting and finance functions while building a high-performing team. Drive operational excellence, ensure financial integrity, and collaborate with...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $145K *

Engineer strategic transformation initiatives to modernize enterprise IT, overseeing program execution, Agile software delivery, and cloud adoption while ensuring compliance and alignment with DoD obj...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$91K - $152K *

Transform project delivery in a fast-paced environment by driving Major Component Upgrade and Blade projects, ensuring safety, quality, and customer satisfaction while managing budgets and fostering s...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$148K - $217K *

Shape legal strategy for a global Customer Success team by leading contract negotiation, dispute resolution, and compliance, empowering commercial teams through streamlined processes and self-service...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Legal & Accounting

$161K - $202K *

Drive customer expansion by optimizing user experiences and workflows. Collaborate across teams to enhance product offerings, utilizing data to implement changes that increase revenue while ensuring s...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.