Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$155K - $165K *

Transform your sales career by developing new business in the auto finance industry. Engage with key decision-makers, drive revenue growth, and exceed sales targets while utilizing innovative data ana...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Finance & Insurance

$172K - $215K *

Elevate your career by leading the Hazmat Transportation insurance program. Drive strategic underwriting initiatives, manage a dedicated team, and cultivate partnerships, ensuring profitable growth in...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$218K - $262K *

Lead and transform engineering strategies for a key fraud detection platform, guiding teams to deliver high-quality, scalable systems while aligning with cross-functional partners to enhance execution...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $125K *

Transform the care operations landscape by managing workforce strategy and optimizing tools for peak performance, enhancing pros' experience through strategic projects and innovation in a collaborativ...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$109K - $183K *

Manage customer subscription renewals, negotiating pricing and ensuring smooth execution. Collaborate across teams to minimize churn and maintain data integrity, while providing insights to leadership...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $110K *

Drive revenue growth by leading strategic pitch processes and enhancing client relationships across various agency services. Collaborate cross-functionally to deliver tailored solutions and elevate cl...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$84K - $88K *

Optimize procurement processes to enhance vendor relationships, conduct complex cost analyses, and support strategic negotiations, ensuring compliance with federal regulations and organizational polic...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$131K - $198K *

Shape the future of supply chain technology by driving product vision, strategy, and execution. Collaborate across teams to deliver innovative solutions that transform operations and achieve measurabl...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $160K *

Oversee labor and employee relations programs, providing guidance and support to field teams. Analyze trends to enhance culture and manage initiatives that ensure positive associate relations across t...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $150K *

Unlock growth by developing comprehensive sales strategies and managing enterprise accounts. Collaborate cross-functionally to position innovative solutions in the supply chain technology market, driv...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $150K *

Lead strategic sales initiatives by managing enterprise accounts and developing comprehensive business plans. Collaborate cross-functionally and engage with stakeholders to drive growth and exceed sal...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$105K *

Transform regional operations through strategic leadership, ensuring excellence across diverse programs while driving accountability and fostering community partnerships to achieve impactful outcomes...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$132K - $172K *

Join a team that's driving innovative strategies in Technical Operations, executing complex biologic development projects while collaborating cross-functionally to achieve successful program milestone...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$97K - $134K *

Drive guest engagement and loyalty growth by developing strategies that leverage guest intelligence and analytics, influencing behavior across the customer journey, and fostering cross-functional part...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$188K - $282K *

Empower our organization by leading technical initiatives in Customer Experience Analytics. Drive innovation in analytics solutions and optimize performance across platforms, ensuring teams can effect...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $125K *

Contribute to strategic account growth by managing relationships, analyzing trends, and driving sales of innovative solutions within key national and global accounts while ensuring high levels of cust...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$170K - $200K *

Join a team that's redefining legal technology. As an Engineering Manager, you'll lead software engineers, guiding the development of a next-gen platform focused on AI-driven solutions, ensuring quali...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$70K - $130K *

Elevate supply chain efficiency by managing processes, resolving issues, and fostering cross-functional collaboration. Drive continuous improvement and nurture supplier relationships to align operatio...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $180K *

Lead and develop a high-performing PMO, driving success in complex municipal technology projects while enhancing cross-functional collaboration and continuous improvement for scalable growth...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$90K - $130K *

Shape the future of AI product design by leading innovative workflows. Collaborate with cross-functional teams to elevate mortgage processes through automation and human-centric design, making experie...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $150K *

Execute regional marketing strategies to enhance product adoption and brand awareness. Drive market development through effective leadership, collaboration, and innovative campaigns that elevate patie...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$92K - $140K *

Lead, manage, and develop a sales team to meet territory goals, enhancing customer satisfaction and driving revenue growth through strategic sales processes and reporting analysis. Engage with custome...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$75K - $95K *

Pioneer operational excellence by leading warehouse and distribution teams to ensure high performance, efficiency, and customer satisfaction in a fast-paced logistics environment. Drive initiatives to...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $130K *

Join a team that's driving innovative talent management strategies to enhance workforce capability and leadership effectiveness through modern practices and technology, ensuring a future-ready organiz...

US-AnywhereRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Business Services

$201K - $251K *

Elevate your marketing skills by leading consumer campaigns in a dynamic biopharma environment. Contribute to strategic initiatives, collaborate with teams, and leverage data to drive impactful consum...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.