Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$215K - $408K *

Join a team that's dedicated to enhancing medical management and quality improvement. Collaborate with clinical teams to optimize patient care, support performance initiatives, and drive effective uti...

Georgia, USRemote

1 month ago

  •   Less than 5 years exp.  •   Healthcare

$185K - $255K *

Transform the financial engine of R&D by leading revenue strategies, pricing, and cost management. Collaborate with senior leaders to align short-term goals with long-term product vision, while buildi...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$159K - $211K *

Join us in transforming quality operations by leading a robust PACE quality program, ensuring compliance and care excellence while collaborating cross-functionally to enhance participant outcomes and...

California, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Support manufacturers by implementing solutions that enhance operational performance. Collaborate with teams to drive adoption and deliver measurable improvements, ensuring lasting value from the plat...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$98K - $140K *

Join a team that's shaping the future of automotive insights by leading strategic research and client relationships across U.S. and Canadian markets. Elevate deliverables and drive innovation while me...

Toronto, ONRemote

1 month ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Transform the Customer Success landscape by leading a dedicated team to enhance customer journeys, drive retention, and establish best practices that ensure exceptional experiences and measurable outc...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$150K - $180K *

Shape the future of our Total Rewards & People Services by leading global teams and driving strategic initiatives that enhance compensation, benefits, payroll, and HR technology, ensuring operational...

Philadelphia, PARemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$155K - $190K *

Manage the planning and execution of CMC operations across multiple development programs, ensuring alignment with regulatory milestones and efficient collaboration with cross-functional teams and CDMO...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Transform the landscape of programmatic media sales by driving new business with mid-sized agencies. Leverage first-party data solutions to enhance marketing strategies and build lasting relationships...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$201K - $251K *

Lead strategic forecasting initiatives to drive decision-making in oncology. Collaborate with cross-functional teams to develop long-term models and communicate insights that shape product and portfol...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$145K - $212K *

Drive new product adoption across post-sale processes by integrating strategies, analyzing data, and executing plans. Collaborate with cross-functional teams to ensure successful implementation and me...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$115K - $130K *

Lead the Archibus platform for a major Life Sciences client, driving enhancements and integrations while ensuring data integrity and user satisfaction. Collaborate with cross-functional teams to optim...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$68K - $105K *

Lead the charge in managing complex projects by coordinating cross-functional teams, ensuring timely delivery, and maintaining project health through effective planning and execution. Drive stakeholde...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Elevate your career by driving growth through strategic business development in the industrial sector. Collaborate with enterprise clients, build relationships, and close deals while leveraging innova...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $171K *

Grow sales and customer relationships by developing strategic plans and executing tactical approaches in the refrigeration industry. Leverage product knowledge to meet customer needs and drive revenue...

Los Angeles, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$125K - $150K *

Shape the future of government relations by leading strategic initiatives, managing stakeholder relationships, and influencing policy decisions to enhance organizational objectives in a dynamic region...

Wilmington, DERemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$176K - $259K *

Empower a dynamic sales team by coaching and developing Account Executives, driving performance, and fostering a high-energy culture focused on customer success and team collaboration in a fast-paced...

Texas, USRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$176K - $259K *

Empower growth by leading a dynamic sales team focused on mid-sized organizations. Drive success through coaching, strategic problem-solving, and fostering an inclusive culture while achieving ambitio...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$170K - $195K *

Elevate revenue growth by building strong relationships with law firms and corporations. Drive new business development through consultative sales, leveraging industry insights and collaboration with...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$205K - $278K *

Empower strategic growth by shaping and executing initiatives that drive corporate development. Collaborate closely with C-suite executives, influence key decisions, and lead high-priority projects to...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Transform business development in the Assisted Living market by driving customer acquisition and growth initiatives. Collaborate with cross-functional teams to execute sales plans and support revenue...

Philadelphia, PARemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$181K - $291K *

Lead the charge in managing the full systems development lifecycle for enterprise applications, ensuring data quality and integrity while evolving best practices across healthcare operations and suppo...

RemoteRemote

4 days ago

  •   11 - 15 years exp.  •   Healthcare

$110K - $130K *

Lead and manage Government Relations for a regional market, collaborating with leadership to shape strategies, engage with officials, and analyze legislation impacting operations and services. Drive a...

Parkersburg, WVRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Lead the charge in driving partner-sourced revenue growth and market expansion through strategic alliances in Data, AI, and Cloud. Collaborate with top technology partners to convert relationships int...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$190K - $215K *

Transform cloud-based engineering strategies as you lead teams in creating innovative AI-powered automation solutions, ensuring quality and scalability while promoting a dynamic and collaborative cult...

Lehi, UTRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.