Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$125K - $150K *

Champion our commissioning efforts by leading a dynamic team, managing project workflows, and driving innovative solutions in Life Science and Advanced Manufacturing. Collaborate across disciplines to...

North Carolina, USRemote

4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$112K - $223K *

Lead global pharmacovigilance initiatives, ensuring compliance and operational excellence while guiding teams through complex safety reporting challenges across diverse therapeutic areas and trial pha...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Elevate customer success in the Americas by leading a growing team of CSMs. Drive adoption, value realization, and customer health while shaping playbooks and strategies for scalable growth. Collabora...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$116K - $170K *

Join a dynamic team to drive the planning and execution of PLC updates, ensuring seamless operations across automated warehouse sites while coordinating with cross-functional partners and enhancing de...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$190K - $210K *

Advance our real estate strategy by leading portfolio planning, workplace design, and data analysis. Collaborate with internal teams and external partners to optimize office spaces, enhance employee e...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Transform demand generation by architecting strategies to create, capture, and convert leads. Own multi-channel campaigns, optimize funnels, and collaborate with sales to drive substantial pipeline gr...

San Francisco, CARemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $250K *

Engage with key Pharmaceutical accounts to drive strategic growth and influence IT spending. Build executive relationships, develop account plans, and collaborate cross-functionally to deliver integra...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Contribute to impactful consulting services in government pricing, leveraging your expertise to guide clients through compliance, data analysis, and strategic initiatives while leading a collaborative...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Champion scalable deal operations by leading the Global Deal Desk, optimizing complex agreements across sales, finance, and legal. Drive AI integration to enhance workflows and ensure compliance while...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $254K *

Champion financial leadership for the Productivity Solutions Division, collaborating with commercial and R&D leaders to drive business performance, optimize recurring revenue, and ensure strategic ali...

Santa Clara, CARemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$88K - $105K *

Champion customer success by building relationships, driving growth, and maximizing value for clients. Leverage your expertise to enhance engagement and ensure satisfaction throughout the customer lif...

Florida, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$109K - $183K *

Join a team that's driving innovation in product operations. You'll manage program initiatives, streamline processes, and enhance portfolio reporting while collaborating with cross-functional teams to...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$166K - $200K *

Unlock potential by leading the transformation of a global tech organization into a product-focused model. Drive strategic initiatives, manage a large workforce, and ensure effective governance across...

Philadelphia, PARemote

2 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$125K - $200K *

Unlock your potential by driving new business growth in a dynamic sales role. Engage with customers, build relationships, and develop strategic plans to expand market presence across North and South C...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$122K - $204K *

Lead cross-functional teams to develop and implement global standards that enhance the reliability and performance of manufacturing processes, driving continuous improvement and cost reduction initiat...

Schenectady, NYRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$140K - $160K *

Join a team that's dedicated to managing complex general liability claims, focusing on Construction and specialty lines. Drive strategic claim resolutions, ensure compliance, and enhance customer sati...

United StatesRemote

Yesterday

  •   11 - 15 years exp.  •   Finance & Insurance

$165K - $228K *

Engage with customers to shape the future of Hyperscale Data Center networks. Lead architecture discussions, drive technology roadmaps, and collaborate with teams to deliver scalable, high-performance...

RemoteRemote

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Transform the sales landscape by driving new business growth and nurturing customer partnerships across Texas and New Mexico. Leverage your expertise to execute strategic sales initiatives and enhance...

Texas, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$210K - $250K *

Drive portfolio value creation through strategy execution, leveraging your extensive experience in revenue growth and go-to-market capabilities to lead engagements and mentor GTM teams across technolo...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$115K - $183K *

Lead initiatives to enhance clinician engagement and retention across diverse disciplines. Drive strategic improvements for workflow optimization, career development, and well-being, ensuring clinicia...

Colorado, USRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$178K - $285K *

Join a team that's driving success in federal sales by managing key accounts, advocating for customer needs, and leveraging your expertise in storage networking to achieve revenue goals across the US...

RemoteRemote

4 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Oversee critical operational processes for Service Training eCommerce, ensuring accurate billing, revenue reporting, and catalog governance. Collaborate with cross-functional teams to enhance systems...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $140K *

Transform your career by leading product development initiatives that enhance enterprise reporting and analytics. Collaborate with cross-functional teams to deliver high-quality solutions that meet bu...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$157K - $207K *

Shape the future of biology by leading creative initiatives that elevate our brand. Collaborate closely with leadership to craft compelling narratives and visuals, while managing a growing team and bu...

Emeryville, CARemote

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Empower our Enterprise customers by enhancing product adoption and health. Collaborate with cross-functional teams to deliver tailored solutions, ensuring exceptional experiences for high-growth organ...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.