Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$88K - $105K *

Unlock potential by serving as the strategic lead for lifestyle accounts. Collaborate with diverse teams to drive marketing success through comprehensive performance insights and effective communicati...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$190K *

Unlock the potential of automotive dealerships by crafting data-driven strategies that enhance sales, service, and customer retention. In this client-focused role, you will partner directly with deale...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$200K - $250K *

Lead high-impact M&A transactions while building strategic partnerships across corporate functions. Guide deal evaluation through integration, ensuring risk management and alignment with long-term gro...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$130K - $140K *

Elevate client engagement and drive strategic sales growth within the pharmaceutical industry. Focus on achieving revenue targets, managing complex accounts, and collaborating with teams to deliver ta...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$136K - $252K *

Lead the transformation of our digital experience platform, shaping user interactions through innovative design, AI, and automation. Collaborate with cross-functional teams to enhance customer product...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $233K *

Lead a team of functional managers to optimize Aero Service Parts operations, ensuring on-time delivery and strategic growth. Collaborate with cross-functional teams and external suppliers for effecti...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $95K *

Elevate client satisfaction by leading operational excellence for channel partners. Collaborate cross-functionally to ensure marketing goals are achieved and provide exceptional customer service while...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Business Services

$103K - $139K *

Drive effective employee relations strategies and provide guidance to management in resolving workplace conflicts, all while ensuring compliance and supporting a positive company culture. Your experti...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Business Services

$131K - $196K *

Empower the customer success strategy for our organization by engaging key clients, leading program design, and optimizing performance metrics. Drive growth initiatives and influence high-level strate...

US-AnywhereRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Healthcare

$175K - $210K *

Lead and inspire a data science team to unlock actionable insights driving customer engagement and business growth, collaborating across functions to enhance product experiences and optimize marketing...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $130K *

Take ownership of SAP Financials solutions, managing projects and enhancements while collaborating with business and IT teams. Utilize your expertise in financial accounting subprocesses and SAP modul...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$225K - $418K *

Elevate the Agentic Factory by leading AI solutions that enhance business operations through innovative workflows and robust engineering practices, while driving cross-functional partnerships to maxim...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$123K - $166K *

Lead and enhance Salesforce strategies, guiding a talented team to deliver optimal solutions that elevate customer experience and business value. Shape the future of Salesforce while balancing technic...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$108K *

Transform marketing strategies by leveraging data analytics to optimize campaign performance, drive ROI, and enhance customer engagement across multiple departments while mentoring junior analysts and...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$180K - $222K *

Transform EHS regulatory compliance through leadership, innovation, and strategic oversight. Drive sustainable initiatives and ensure adherence to federal, state, and internal safety regulations acros...

US-AnywhereRemote

Reposted 5 days ago

  •   11 - 15 years exp.  •   Energy & Utilities

$160K - $190K *

Grow your career with an impactful role managing full cycle sales for EV fleet solutions. Collaborate with leadership to drive market growth while optimizing customer engagements across North America...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$151K - $220K *

Drive strategic cross-functional programs, partnering with diverse teams to enhance operations and support growth in an innovative and collaborative environment, shaping processes that solve complex c...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Lead business development by identifying prospects and fostering relationships with clients to boost sales of custom films. Drive organic growth and maintain vital connections across various functiona...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $110K *

Drive customer success by managing key accounts, identifying growth opportunities, and ensuring maximum value from our products. Leverage analytics and insights to enhance client relationships and con...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$217K - $242K *

Engage engineering talent to drive scalable, AI-powered solutions within a complex cloud ecosystem. Lead a large team, partner with cross-functional stakeholders, and establish a strategic vision that...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$211K - $234K *

Empower teams by leading a large engineering organization focused on innovative software solutions. Collaborate with cross-functional partners to align engineering strategy with business goals and dri...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$191K - $263K *

Optimize the impact of medical writing by leading complex projects, managing teams, and ensuring compliance with regulatory standards, while contributing to the strategic growth of the organization in...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$235K - $275K *

Transform the brand narrative and drive growth through strategic leadership. Lead consumer insights, product marketing, and cross-functional collaboration to expand audience reach and enhance engageme...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$80K - $155K *

Champion exceptional customer experiences by leading strategic initiatives and optimizing contact center operations, focusing on innovative solutions and performance enhancements to achieve business g...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Business Services

$172K - $232K *

Transform commercial technology operations by aligning platforms with strategic objectives. Drive innovation through effective stakeholder management, oversee CRM systems, and enhance user experience...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.