Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
$125K - $150K *
Champion our commissioning efforts by leading a dynamic team, managing project workflows, and driving innovative solutions in Life Science and Advanced Manufacturing. Collaborate across disciplines to...
4 weeks ago
Associate Director, Pharmacovigilance (US)
$112K - $223K *
Lead global pharmacovigilance initiatives, ensuring compliance and operational excellence while guiding teams through complex safety reporting challenges across diverse therapeutic areas and trial pha...
1 week ago
Manager, Customer Success - Americas
$110K - $130K *
Elevate customer success in the Americas by leading a growing team of CSMs. Drive adoption, value realization, and customer health while shaping playbooks and strategies for scalable growth. Collabora...
3 weeks ago
Project Manager, Industrial Controls Implementation
$116K - $170K *
Join a dynamic team to drive the planning and execution of PLC updates, ensuring seamless operations across automated warehouse sites while coordinating with cross-functional partners and enhancing de...
Reposted yesterday
Senior Director, Real Estate & Workplace Strategy
$190K - $210K *
Advance our real estate strategy by leading portfolio planning, workplace design, and data analysis. Collaborate with internal teams and external partners to optimize office spaces, enhance employee e...
1 week ago
$110K - $130K *
Transform demand generation by architecting strategies to create, capture, and convert leads. Own multi-channel campaigns, optimize funnels, and collaborate with sales to drive substantial pipeline gr...
Reposted yesterday
Global Account Executive, Pharmaceuticals
$75K - $250K *
Engage with key Pharmaceutical accounts to drive strategic growth and influence IT spending. Build executive relationships, develop account plans, and collaborate cross-functionally to deliver integra...
1 week ago
$110K - $130K *
Contribute to impactful consulting services in government pricing, leveraging your expertise to guide clients through compliance, data analysis, and strategic initiatives while leading a collaborative...
3 days ago
Senior Manager, Global Deal Desk
$125K - $150K *
Champion scalable deal operations by leading the Global Deal Desk, optimizing complex agreements across sales, finance, and legal. Drive AI integration to enhance workflows and ensure compliance while...
2 weeks ago
Director, Business Finance - Productivity Solutions Division
$135K - $254K *
Champion financial leadership for the Productivity Solutions Division, collaborating with commercial and R&D leaders to drive business performance, optimize recurring revenue, and ensure strategic ali...
Reposted 2 weeks ago
Customer Success Manager, Florida
$88K - $105K *
Champion customer success by building relationships, driving growth, and maximizing value for clients. Leverage your expertise to enhance engagement and ensure satisfaction throughout the customer lif...
3 weeks ago
$109K - $183K *
Join a team that's driving innovation in product operations. You'll manage program initiatives, streamline processes, and enhance portfolio reporting while collaborating with cross-functional teams to...
2 weeks ago
Senior Principal Strategist, Strategy & Planning
$166K - $200K *
Unlock potential by leading the transformation of a global tech organization into a product-focused model. Drive strategic initiatives, manage a large workforce, and ensure effective governance across...
2 days ago
$125K - $200K *
Unlock your potential by driving new business growth in a dynamic sales role. Engage with customers, build relationships, and develop strategic plans to expand market presence across North and South C...
1 week ago
Global Process Engineering Authority - Press Cure Stator Bar Manufacturing
$122K - $204K *
Lead cross-functional teams to develop and implement global standards that enhance the reliability and performance of manufacturing processes, driving continuous improvement and cost reduction initiat...
2 weeks ago
Claims Technical Director - General Liability
$140K - $160K *
Join a team that's dedicated to managing complex general liability claims, focusing on Construction and specialty lines. Drive strategic claim resolutions, ensure compliance, and enhance customer sati...
Yesterday
Director, Data Center Solutions Architect
$165K - $228K *
Engage with customers to shape the future of Hyperscale Data Center networks. Lead architecture discussions, drive technology roadmaps, and collaborate with teams to deliver scalable, high-performance...
Today
$80K - $95K *
Transform the sales landscape by driving new business growth and nurturing customer partnerships across Texas and New Mexico. Leverage your expertise to execute strategic sales initiatives and enhance...
2 weeks ago
Managing Director, Go-to-Market Value Creation
$210K - $250K *
Drive portfolio value creation through strategy execution, leveraging your extensive experience in revenue growth and go-to-market capabilities to lead engagements and mentor GTM teams across technolo...
Reposted 2 weeks ago
Director, Clinician Experience
$115K - $183K *
Lead initiatives to enhance clinician engagement and retention across diverse disciplines. Drive strategic improvements for workflow optimization, career development, and well-being, ensuring clinicia...
Reposted 2 weeks ago
Senior Federal Account Manager
$178K - $285K *
Join a team that's driving success in federal sales by managing key accounts, advocating for customer needs, and leveraging your expertise in storage networking to achieve revenue goals across the US...
4 weeks ago
Service Training Operations Leader
$95K - $115K *
Oversee critical operational processes for Service Training eCommerce, ensuring accurate billing, revenue reporting, and catalog governance. Collaborate with cross-functional teams to enhance systems...
2 days ago
$120K - $140K *
Transform your career by leading product development initiatives that enhance enterprise reporting and analytics. Collaborate with cross-functional teams to deliver high-quality solutions that meet bu...
1 week ago
$157K - $207K *
Shape the future of biology by leading creative initiatives that elevate our brand. Collaborate closely with leadership to craft compelling narratives and visuals, while managing a growing team and bu...
4 weeks ago
Strategic Customer Success Manager - Americas
$110K - $130K *
Empower our Enterprise customers by enhancing product adoption and health. Collaborate with cross-functional teams to deliver tailored solutions, ensuring exceptional experiences for high-growth organ...
1 week ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.