Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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1
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$176K - $259K *

Champion a high-performing sales team by coaching, developing, and leading Account Executives to achieve targets while fostering an inclusive culture and driving customer success in the mid-sized Priv...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$119K - $145K *

Advance supply chain efficiency by optimizing operations, collaborating cross-functionally, and implementing innovative solutions. Engage with stakeholders to analyze performance metrics and support k...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$88K - $105K *

Join a team that's dedicated to enhancing client financial performance through accurate forecasting, variance analysis, and innovative automation. Collaborate with cross-functional teams to drive budg...

Chicago, ILRemote

2 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead complex product group initiatives, ensuring successful delivery through strategic planning, stakeholder engagement, and cross-team collaboration. Mentor program managers while driving transformat...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$216K - $361K *

Elevate your career by driving sales growth in enterprise software across retail, energy management, and telecommunications. Collaborate with top clients to achieve strategic goals and expand market p...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $231K *

Unlock market potential by leading product strategy and execution for the Central Region. Drive portfolio performance, align cross-functional teams, and enhance customer value through innovative healt...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $120K *

Elevate talent management by executing core programs, enhancing employee experience, and driving performance initiatives. Lead cross-functional projects, ensuring accountability and operational contin...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $109K *

Partner with us to lead global contract operations, driving AI-first initiatives and enhancing workflows. Collaborate across teams to optimize contract management processes in a fast-paced software en...

Atlanta, GARemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Lead the charge in driving commercial construction growth across a major region. Shape strategy, manage a team of sales managers, and build relationships to enhance market presence and achieve aggress...

Utah, USRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$112K - $143K *

Empower growth by driving new business and expanding relationships in your territory. As a strategic sales leader, you'll build partnerships, execute sales strategies, and achieve revenue goals while...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $220K *

Elevate your career by leading product strategy and execution for complex solutions. Drive innovation, mentor peers, and collaborate with cross-functional teams to optimize inventory management and en...

Bentonville, ARRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$143K - $286K *

Lead the charge in defining and executing product strategy for complex solutions, driving cross-functional collaboration and leveraging data insights to enhance customer experience and operational eff...

Sunnyvale, CARemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$143K - $286K *

Shape the future of product management by leading complex strategies and execution. Drive innovation through cross-functional collaboration, leveraging data insights to enhance product performance and...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$95K - $105K *

Join a dynamic team to coordinate supplier management, drive contract workflows, and ensure compliance in clinical studies. Collaborate with cross-functional teams to enhance supplier processes and su...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$92K - $130K *

Shape the future of pharmacy benefits by managing key client relationships, ensuring operational excellence, and driving satisfaction through effective communication and problem-solving in a dynamic P...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$123K - $154K *

Join a dynamic team to lead the end-to-end Procure-to-Pay function, ensuring operational excellence across Procurement, Accounts Payable, and supplier management while driving governance and stakehold...

Toronto, ONRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$83K - $93K *

Join a team that's dedicated to servicing and repairing CNC machine tools. Perform complex diagnostics and repairs, ensuring operational excellence through customer interaction, advanced troubleshooti...

United StatesRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Lead the charge in optimizing enrollment and fulfillment operations, ensuring timely service delivery and high-quality support for residents and Property Management Companies. Drive process improvemen...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Real Estate & Construction

$180K - $220K *

Lead the charge in driving growth for our Guidewire InsuranceNow practice by developing strategic relationships, generating new business opportunities, and executing revenue strategies across the US i...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $172K *

Unlock potential by leading product initiatives for 360e Facility Coding, collaborating with diverse teams to enhance customer experiences and drive business value through innovative solutions and eff...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$126K - $234K *

Elevate patient advocacy efforts by building strategic partnerships within Neuromuscular communities to enhance care and reduce access barriers, ensuring patient insights inform corporate strategy and...

East Hanover, NJRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Join a team that's transforming HR technology and data governance to enhance organizational effectiveness. Lead a global team in driving data-driven decision-making and innovative solutions that prote...

Virginia, USRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$120K - $155K *

Champion business development and growth of custom adhesive solutions across North America, focusing on the Bus, Truck, Rail, and Specialty Vehicle markets. Drive customer acquisition and strategic ac...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$114K - $183K *

Drive customer success by managing strategic accounts, fostering partnerships, and enhancing product adoption. Collaborate with executives to ensure satisfaction and deliver actionable insights for co...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$194K - $291K *

Lead the strategic and operational execution of companion diagnostic projects in oncology, ensuring alignment with clinical development and regulatory standards while driving cross-functional collabor...

Princeton, NJRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.