Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$100K - $125K *

Champion the development of healthcare marketing tools by guiding cross-functional teams through the product lifecycle, driving innovative features and optimizing user experiences to enhance HCP engag...

RemoteRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$180K - $200K *

Elevate your career by driving growth strategies that enhance lead generation for multiple brands. Collaborate with cross-functional teams to optimize acquisition channels and improve conversion rates...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Develop strong relationships and drive sales in the TN, KY, and IN regions. Become an expert in mechanical pipe joining solutions, manage projects from inception to completion, and educate clients on...

Nashville, TNRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$122K - $204K *

Lead the charge in building and mentoring a high-performing district team, driving market expansion and customer engagement through strategic business plans and strong stakeholder relationships in the...

Tampa, FLRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$200K - $235K *

Unlock potential by leading corporate accounting, overseeing multi-entity consolidation, and driving ERP implementation. Collaborate with teams to establish standards and ensure compliance while manag...

United StatesRemote

Yesterday

  •   11 - 15 years exp.  •   Healthcare

$110K - $130K *

Champion the full sales cycle for top enterprise accounts, utilizing a consultative approach to solve complex challenges. Drive impactful relationships with stakeholders, and navigate lengthy processe...

United StatesRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Shape the future of operational excellence by leading engineering initiatives, driving program execution, and fostering cross-functional collaboration to enhance performance and deliver key operationa...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$90K - $136K *

Transform fleet maintenance operations by leading strategic initiatives, optimizing performance, and ensuring compliance across multiple locations. Drive efficiency and reliability while fostering a c...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Transportation

$80K - $100K *

Drive contractor performance and compliance by assessing capabilities, implementing improvement strategies, and fostering collaboration across teams to enhance service quality and customer satisfactio...

RemoteRemote

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$96K - $125K *

Join a team that's focused on enhancing delivery across cross-functional initiatives, ensuring timely execution and risk management. Collaborate with diverse teams to drive improvements and elevate cu...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Drive the safety and efficiency of 100+ schools by managing facilities and procurement. Lead a team, oversee capital planning, negotiate contracts, and ensure operational excellence to create a secure...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$126K - $211K *

Champion growth and retention in community pharmacy sales through strategic relationship-building and consultative solutions. Drive performance in a dynamic, field-based role with extensive travel and...

Washington, USRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$205K - $231K *

Champion the Athena member experience by leading cross-functional teams to enhance vulnerability management and remediation processes, ensuring a seamless workflow for enterprise customers in a fast-p...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $159K *

Lead the charge in transforming audience intelligence through innovative product strategies, enhancing consumer insights and data-driven solutions for brands and partners while ensuring privacy and co...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$141K - $268K *

Lead the charge in developing and supporting critical cloud platform components, driving strategic initiatives and managing a global engineering team to enhance Ford's connected vehicle capabilities i...

Atlanta, GARemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$160K - $210K *

Join us to drive strategic sourcing initiatives in Facilities, managing project delivery and resource allocation while aligning account objectives with measurable outcomes across diverse client accoun...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$96K - $144K *

Take ownership of contract management by drafting, negotiating, and administering agreements with key customers. Collaborate with cross-functional teams to ensure compliance and operational efficiency...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Business Services

$120K - $145K *

Lead a high-performing team to drive new business growth and customer acquisition. Shape strategic sales initiatives, build strong relationships, and optimize pipelines to achieve revenue goals across...

Florida, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$120K - $145K *

Drive new business growth by leading a high-performing team focused on customer acquisition and market expansion. Develop strategies, build relationships, and optimize sales processes to achieve measu...

Florida, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$120K - $150K *

Drive your career by supporting small businesses through strategic lending and relationship management. Proactively establish connections, achieve sales goals, and utilize innovative banking solutions...

Nevada, USRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$250K - $300K *

Transform the future of identity and access management by leading strategic initiatives, modernizing legacy systems, and ensuring compliance with evolving security standards. Drive operational effecti...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Transform the Customer Success landscape by leading a new NORAM scaled team, defining strategies for global customer engagement, and ensuring personalized experiences at scale across diverse segments...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Elevate customer engagement by leading SaaS renewal strategies, fostering relationships, and driving growth through negotiation and operational excellence in a dynamic environment...

United StatesRemote

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $170K *

Join a team that's expanding strategic partnerships with consulting firms to enhance supply chain solutions. Drive growth through collaboration, relationship management, and innovative go-to-market st...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$185K - $344K *

Champion the evolution of field intelligence capabilities, driving strategic governance and analytics integration to enhance decision-making and execution support across the organization, ensuring ali...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.