Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$170K - $220K *

Elevate enterprise sales effectiveness by optimizing deal governance, automation, and policy management. Lead a strong team through a pivotal transition while enhancing operational excellence and buil...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Business Services

$130K - $180K *

Play a key role in enhancing financial strategy by partnering with sales and marketing leadership. Lead a commercial analytics team to drive performance insights, optimize GTM investments, and support...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $130K *

Accelerate business growth by generating new opportunities with home builders, fostering relationships, and positioning innovative CX solutions to enhance customer experiences and reputation managemen...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$79K - $158K *

Help us enhance customer experiences by driving service agreements and modernizations. Collaborate across teams, build lasting relationships, and utilize your B2B sales expertise to meet client needs...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $130K *

Accelerate growth by executing engaging field marketing programs that drive pipeline and ROI. Collaborate with sales and lead events to enhance brand presence and client interaction in key markets, en...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $180K *

Drive the strategic vision and growth of a multi-million dollar Marketing Services business. Lead a dynamic team in delivering exceptional client solutions while integrating AI and digital strategies...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$211K - $290K *

Transform large-scale initiatives to drive organizational change and achieve strategic goals. Engage with cross-functional teams and executives to ensure alignment on innovative projects, performance...

US-AnywhereRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Healthcare

$118K - $190K *

Join a team that's transforming customer support by driving AI-native operations and enhancing agent readiness. Lead cross-functional teams to elevate quality and coaching while aligning strategic goa...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$142K - $177K *

Manage and oversee the operational framework of rebate contract processes, ensuring efficient data flow, optimization, and compliance across various stakeholders while enhancing contract performance a...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$70K - $95K *

Engage with a dynamic team to design and support advanced video surveillance solutions, enabling security dealers and enterprise clients to optimize their systems. Collaborate across departments and d...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$175K - $260K *

Drive global tax and regulatory innovation by leading strategic initiatives across teams and client engagements, leveraging deep expertise to ensure compliance and deliver value through cutting-edge s...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Legal & Accounting

$150K - $200K *

Drive project management and business development to enhance operational efficiency in life sciences R&D, while leading diverse teams and ensuring profitability through strategic customer engagement a...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$150K - $190K *

Lead our cybersecurity initiatives by establishing robust strategies, enhancing security posture, and ensuring compliance across a diverse remote workforce. Collaborate with leadership to protect crit...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$153K - $193K *

Innovate the buyer journey across all stages through a comprehensive marketing automation strategy. This role requires leading full-funnel orchestration, implementing data-driven insights, and alignin...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$131K - $197K *

Help us drive product strategy and profitability for a specialized global portfolio. Lead cross-functional teams to optimize product lifecycles, enhance market competitiveness, and ensure customer eng...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$211K - $274K *

Unlock potential by driving sales growth and expanding market reach. Engage with clients through strategic prospecting and expert presentations, fostering relationships while efficiently managing your...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Shape complex engineering projects within the pork and packaged meat industry by utilizing leadership and project management skills to enhance efficiencies and ensure successful execution, while colla...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$68K - $112K *

Unlock potential by leveraging advanced analytics to drive marketing insights, optimize campaigns, and deliver strategic recommendations that enhance client performance through innovative data solutio...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Business Services

$115K - $140K *

Drive innovation as a Senior Product Manager, collaborating with cross-functional teams to enhance healthcare enrollment products, streamline workflows, and ensure alignment with strategic objectives...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$154K - $170K *

Shape the future of billing compliance by leading program development, audits, and training. Drive adherence to regulations while collaborating with cross-functional teams to enhance operational integ...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$135K *

Empower a diverse team of Support Specialists by driving excellence in service delivery, enhancing operational efficiency, and fostering a collaborative culture that prioritizes customer satisfaction...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$114K - $190K *

Grow your career with a role that drives technical projects for international nuclear clients. Collaborate across teams to manage project deliverables, mitigate risks, and ensure compliance in a fast...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$150K - $200K *

Champion growth in AI drug discovery! Drive high-value partnerships through consultative sales and deepen relationships within biopharma. Collaborate with internal teams to innovate solutions and impa...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$130K - $180K *

Drive strategic business development and growth in patient access services. Foster key relationships, develop proactive sales plans, and collaborate cross-functionally to exceed sales targets within t...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$153K - $256K *

Shape the future of healthcare operations! Oversee service delivery across pharmacy teams, ensuring high-quality, efficient, and compliant operations while collaborating with cross-functional departme...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.