Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$120K - $165K *

Elevate your career by leading real estate transaction strategies, negotiating complex deals, and managing diverse client needs. Collaborate across teams to enhance service delivery and achieve optima...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$154K - $247K *

Join a team that's redefining partner operations by optimizing processes, leveraging data, and driving AI solutions to enhance customer lifecycle outcomes and partner performance across a global ecosy...

US-AnywhereRemote

4 weeks ago

  •   11 - 15 years exp.  •   Business Services

$94K - $151K *

Join a dynamic team and manage complex sales cycles while driving growth through innovative solutions tailored for the automotive industry, fostering executive relationships and leveraging deep indust...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$162K - $223K *

Elevate pharmacovigilance excellence by leading safety data analyses and strategic initiatives. Collaborate with cross-functional teams while mentoring junior staff, ensuring regulatory compliance and...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Drive compliance excellence by managing legal and regulatory initiatives, advising teams on U.S. laws, and collaborating cross-functionally to mitigate risks while supporting organizational goals and...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$166K - $225K *

Unlock your potential as a leader in risk management, guiding a team to combat fraud across a global portfolio while developing a comprehensive strategy for enhanced security and resilience in our pre...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Finance & Insurance

$162K - $223K *

Drive field effectiveness by translating strategic insights into actionable plans. Lead cross-functional collaboration to enhance operations and performance for customer-facing teams, ensuring seamles...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$85K - $115K *

Accelerate progress at the forefront of strategic operations, leveraging data to enhance performance in a high-growth environment. Drive impactful insights and scalable processes that support business...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$150K - $200K *

Lead the charge in redefining growth strategies across customer lifecycles. Collaborate with teams to create a unified, data-driven growth model that drives acquisition, retention, and monetization le...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$120K - $180K *

Solve challenges by leading a dynamic revenue team to enhance sales execution, drive customer success, and ensure sustainable growth. Cultivate a disciplined sales culture while aligning marketing eff...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $95K *

Transform your career by providing critical support to real estate transactions. Leverage your analytical skills to manage data and deliver insightful reports, driving success within a national portfo...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$180K - $220K *

Innovate external-facing initiatives with ownership from concept to execution. You'll navigate ambiguity, leveraging AI-first methodologies to build real solutions, shaping projects that matter to cus...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$170K - $220K *

Drive commercial excellence and optimize revenue operations by managing the deal desk process, ensuring effective governance between sales and finance, and championing automation initiatives for enhan...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Business Services

$170K - $220K *

Elevate enterprise sales effectiveness by optimizing deal governance, automation, and policy management. Lead a strong team through a pivotal transition while enhancing operational excellence and buil...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Business Services

$130K - $180K *

Play a key role in enhancing financial strategy by partnering with sales and marketing leadership. Lead a commercial analytics team to drive performance insights, optimize GTM investments, and support...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $130K *

Accelerate business growth by generating new opportunities with home builders, fostering relationships, and positioning innovative CX solutions to enhance customer experiences and reputation managemen...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$79K - $158K *

Help us enhance customer experiences by driving service agreements and modernizations. Collaborate across teams, build lasting relationships, and utilize your B2B sales expertise to meet client needs...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $130K *

Accelerate growth by executing engaging field marketing programs that drive pipeline and ROI. Collaborate with sales and lead events to enhance brand presence and client interaction in key markets, en...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $180K *

Drive the strategic vision and growth of a multi-million dollar Marketing Services business. Lead a dynamic team in delivering exceptional client solutions while integrating AI and digital strategies...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$211K - $290K *

Transform large-scale initiatives to drive organizational change and achieve strategic goals. Engage with cross-functional teams and executives to ensure alignment on innovative projects, performance...

US-AnywhereRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Healthcare

$118K - $190K *

Join a team that's transforming customer support by driving AI-native operations and enhancing agent readiness. Lead cross-functional teams to elevate quality and coaching while aligning strategic goa...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$142K - $177K *

Manage and oversee the operational framework of rebate contract processes, ensuring efficient data flow, optimization, and compliance across various stakeholders while enhancing contract performance a...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$70K - $95K *

Engage with a dynamic team to design and support advanced video surveillance solutions, enabling security dealers and enterprise clients to optimize their systems. Collaborate across departments and d...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$175K - $260K *

Drive global tax and regulatory innovation by leading strategic initiatives across teams and client engagements, leveraging deep expertise to ensure compliance and deliver value through cutting-edge s...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Legal & Accounting

$150K - $200K *

Drive project management and business development to enhance operational efficiency in life sciences R&D, while leading diverse teams and ensuring profitability through strategic customer engagement a...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.