Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$100K - $120K *

Elevate project outcomes by providing expert guidance in Cerner analysis, design, and implementation. Collaborate with clients and teams to address project issues and ensure successful delivery while...

Chicago, ILRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$125K - $170K *

Lead the charge in managing complex contracts for a major program, ensuring compliance and strategic alignment. Collaborate with teams to develop proposals, negotiate terms, and maintain strong relati...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$90K - $118K *

Transform your career by building lasting relationships as a trusted advisor. Drive success for clients in the fire sprinkler industry while collaborating with a high-performing team and leveraging cu...

Cleveland, OHRemote

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $160K *

Empower client success as a trusted adviser, managing relationships and driving sales in a dynamic environment. Leverage your expertise to grow an established territory while delivering exceptional se...

New York, NYRemote

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $220K *

Lead strategic energy initiatives to optimize management and reduce costs. Collaborate with teams to implement sustainability goals, ensuring compliance and driving continuous improvement across opera...

Bentonville, ARRemote

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$188K - $230K *

Join a team that's driving innovation in data center materials. You'll manage strategic accounts, lead complex negotiations, and collaborate with global teams to enhance customer relationships and dri...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$275K - $325K *

Drive the growth of healthcare practices by owning strategy, partnerships, and P&L. Collaborate with teams to deliver tailored financial solutions, while leveraging your network to establish Flex as t...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$197K - $328K *

Shape the future of pharmacy network operations by leading a team of attorneys, providing strategic legal counsel on regulatory, operational, and transactional matters within the PBM landscape, while...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$138K - $173K *

Lead high-impact programs to optimize customer experience support, focusing on BPO partnerships and evolving service delivery models. Collaborate across teams to ensure smooth transitions and enhance...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$200K - $225K *

Unlock growth by leading strategic partnerships in the CDMO sector. Drive sales, nurture client relationships, and collaborate across teams to enhance market presence and customer satisfaction. Your e...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Drive full-cycle sales for global clinical operations, fostering client relationships and developing strategic plans for service growth in alignment with company objectives...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$92K - $125K *

Drive operational excellence in patient access by leading teams, enhancing processes, and fostering collaboration across healthcare facilities. Your leadership will ensure compliance, improve patient...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$122K - $204K *

Engage in leading a high-performing district team, driving market expansion and customer engagement through strategic business plans and strong stakeholder relationships in the healthcare sector...

Houston, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Accelerate your career by leading the GTM strategy for USMC, driving revenue growth through strategic relationships and innovative solutions. Collaborate with cross-functional teams to address nationa...

Washington, DCRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$156K - $195K *

Champion the global eDiscovery Technology practice, leading a diverse team to innovate AI-assisted workflows, ensuring defensibility and quality across jurisdictions while driving growth and operation...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$150K - $180K *

Drive new subscription opportunities by building relationships and co-selling with account teams. Leverage your expertise in supply chain software to identify prospects, generate demand, and enhance s...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Empower customer success as a Senior Strategic Program Manager, overseeing major contracts, driving growth strategies, and enhancing operational efficiency. Collaborate with teams to ensure excellence...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$195K - $265K *

Transform global marketing strategies in oncology by leading cross-functional teams, driving insights, and optimizing brand value for pipeline assets. Collaborate with stakeholders to enhance commerci...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$185K - $344K *

Lead the charge in advancing enterprise field intelligence strategies, ensuring a unified approach to customer engagement and decision support across multiple therapeutic areas, while driving actionab...

East Hanover, NJRemote

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$136K - $214K *

Lead the charge in optimizing revenue operations by managing a dynamic team, enhancing forecasting processes, and ensuring data integrity across systems. Collaborate closely with sales leadership to d...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Champion transformative service design initiatives for Fortune 500 clients, guiding cross-functional teams and aligning stakeholders to foster growth, efficiency, and innovative customer experiences a...

Nova Scotia, CARemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Lead the charge in expanding into new healthcare verticals by developing and executing go-to-market strategies, managing partnerships, and driving campaign performance. Collaborate with cross-function...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Lead the product vision and strategy for a cutting-edge cloud service, shaping capabilities and defining AI-driven insights while collaborating with engineering and operations teams to ensure market a...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $135K *

Drive exceptional service delivery by managing a global IT support team, ensuring high-quality technical guidance and client satisfaction while fostering a culture of excellence and continuous improve...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $125K *

Champion the development of healthcare marketing tools by guiding cross-functional teams through the product lifecycle, driving innovative features and optimizing user experiences to enhance HCP engag...

RemoteRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.