Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$190K - $300K *

Drive the technical strategy and execution for digital products, collaborating with leaders to align capabilities with business goals. Lead teams to enhance operational excellence and foster innovatio...

Georgia, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$88K - $105K *

Engage with key utility customers to drive sales growth and market share. Collaborate with teams to deliver insights and support customer success while managing pricing strategies and fostering strong...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead the charge in expanding and retaining key Enterprise accounts, driving revenue growth through strategic account management and team leadership. Own the commercial outcomes, ensuring multi-product...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$120K - $145K *

Lead the charge in driving strategic sales initiatives, managing key accounts, and fostering long-term partnerships. Collaborate with cross-functional teams to identify growth opportunities and delive...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$150K *

Lead a high-performing sales team to drive adoption of innovative medical solutions. Collaborate with healthcare professionals to achieve revenue targets while ensuring compliance and operational exce...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Lead the charge in directing clinical rehabilitation operations across multiple practices, ensuring quality patient care and achieving financial and operational objectives through effective management...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Lead the charge in enhancing rehabilitation operations across multiple facilities. Drive clinical excellence, manage staff, and ensure compliance while fostering a supportive environment for both pati...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$79K - $117K *

Grow your career with a dynamic sales role focused on building strong partnerships with distributors and end-users in the industrial sector, driving sales growth and enhancing customer relationships a...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$79K - $117K *

Join a team that's driving sales success in the North-East market by cultivating strong partnerships with distributors and end-users, leveraging value selling techniques to exceed goals and enhance cu...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Accelerate growth by developing strong sales partnerships across Canada, focusing on the automotive channel. Drive new business through effective relationship management and value selling techniques t...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Unlock potential by leading communications strategy to enhance brand narrative, drive awareness and loyalty, and engage diverse stakeholders in a fast-paced environment that supports food waste reduct...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Lead the charge in strategic oversight of service center rate analysis and compliance, ensuring financial sustainability and adherence to federal regulations while collaborating with academic and admi...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$130K - $150K *

Drive revenue growth by acquiring new business and managing key accounts, leveraging relationship-building, lead generation, and strategic selling in a fast-paced environment to redefine contractor ri...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Business Services

$154K - $242K *

Champion operational excellence by leading global tax provisions and compliance. Collaborate with cross-functional teams to enhance processes, mentor talent, and drive strategic tax initiatives while...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$163K - $250K *

Shape the future of client engagement by leading strategic Salesforce solutions. Drive pre-sales efforts, collaborate with C-suite stakeholders, and leverage multi-cloud expertise to deliver impactful...

Connecticut, USRemote

4 weeks ago

  •   8 - 10 years exp.  •   Media

$195K - $265K *

Lead the strategic direction of General Medicine, integrating scientific and commercial insights to drive portfolio decisions and early pipeline projects, while fostering cross-functional collaboratio...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$132K - $165K *

Shape the future of billing and collections by driving product strategy and enhancing user experiences. Collaborate with cross-functional teams to deliver reliable payment solutions that boost revenue...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$109K - $149K *

Unlock your potential by transforming data into actionable insights that drive category growth. Collaborate with cross-functional teams to deliver strategic recommendations and foster strong partnersh...

Tennessee, USRemote

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$95K - $125K *

Transform client relations through innovative sales strategies while achieving consistent targets in a dynamic market. Drive growth by effectively managing existing partnerships and exploring new oppo...

United StatesRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Join our dynamic sales team as a Director of Sales Support, driving revenue and leading initiatives across hotel properties. This role requires adaptability, strategic collaboration, and up to 90% tra...

Spartanburg, SCRemote

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$80K - $95K *

Transform automation systems by leading controls hardware projects, from design to implementation. Drive innovation in electrical design, mentor engineers, and ensure high-quality project delivery whi...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$210K - $250K *

Champion the growth of a business unit generating $50m-$300m in revenue. Drive strategic initiatives, enhance profitability, and lead high-performing teams to achieve sales goals and market expansion...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Business Services

$190K - $316K *

Lead a high-performing platform engineering organization to deliver secure, reliable infrastructure services globally. Drive strategy, execution, and operational management across cloud, AI, and core...

RemoteRemote

Reposted 2 days ago

  •   11 - 15 years exp.  •   Healthcare

$125K - $145K *

Drive product strategy and modernization for merchant onboarding solutions, collaborating with cross-functional teams to enhance risk management capabilities and ensure market-leading standards in a d...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$170K - $185K *

Champion technical sales execution across diverse domains, driving alignment with growth priorities. Lead a high-performing team, enhance customer outcomes, and provide strategic insights to elevate s...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.