Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$125K - $150K *

Define and drive identity risk strategy, working closely across multiple teams to optimize security posture and scoring models for enterprise applications. Collaborate with stakeholders to ensure alig...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$238K - $297K *

Drive innovative managed services by leading a global team, engaging partners, and developing MSP-ready offers that transform product capabilities into valuable service solutions...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Business Services

$180K - $240K *

Empower your career by leading demand generation strategies that drive pipeline growth through innovative campaigns and data-driven decisions. Collaborate with sales to transform investments into meas...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Accelerate growth by driving new business leads and client relations in the Chemicals & LNG sectors. Collaborate with teams to exceed sales forecasts while managing proposals and fostering strategic p...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Business Services

$216K - $361K *

Engage with enterprise customers to drive retention and growth, managing complex relationships and collaborating with cross-functional teams to deliver exceptional experiences while achieving revenue...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$79K - $127K *

Join a team that accelerates your career as you engage in the design, implementation, and support of mainframe infrastructure systems. Collaborate with IT professionals to ensure high-quality, aligned...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$155K - $185K *

Drive client relationships and strategic initiatives in a dynamic environment, leading a team to deliver innovative, data-driven solutions that align with client goals across multiple channels. Foster...

US-AnywhereRemote

4 days ago

  •   11 - 15 years exp.  •   Business Services

$100K - $130K *

Join a dynamic team to drive B2B sales, build client relationships, and expand market presence. You'll manage the entire sales cycle and collaborate with internal partners, achieving impactful results...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$118K - $189K *

Unlock potential by leveraging data insights to drive strategic growth and enhance operational efficiency. Collaborate with global leaders to develop innovative strategies and ensure data consistency...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Business Services

$150K - $180K *

Join a team that's redefining compliance in the fast-paced fintech landscape. Lead the compliance program across multiple jurisdictions, drive regulatory strategy, and empower a talented team to ensur...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $120K *

Accelerate growth by cultivating relationships with dealers and fleets in the western U.S. Focus on strategic account management, consultative selling, and delivering tailored solutions to drive reven...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$104K - $156K *

Join a team dedicated to driving growth in the Power Generation and Petrochemical markets. Execute strategic sales initiatives, foster key relationships, and drive technical sales of high purity water...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$182K - $247K *

Pioneer innovative clinical pharmacy strategies to enhance Medicare Stars performance. Leverage deep expertise in pharmacy quality, influence cross-functional teams, and drive measurable outcomes to i...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Join us to lead strategic customer success initiatives, driving performance across diverse sectors. Build high-performing teams, enhance customer lifecycle metrics, and partner with key stakeholders t...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$175K - $225K *

Join a team that's shaping enterprise transformation by owning business capability platforms to enhance strategy, processes, and technology. Drive innovation, optimize operations, and foster stakehold...

US-AnywhereRemote

4 weeks ago

  •   11 - 15 years exp.  •   Business Services

$225K - $290K *

Innovate by leading quality compliance and risk management initiatives. Collaborate with diverse teams to ensure inspection readiness, data integrity, and vendor oversight throughout late-stage develo...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Lead the transformation of IT support operations for a global workforce, optimizing service delivery and enhancing user experience through innovative solutions and strategic management. Oversee a dedi...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $180K *

Transform the IT support experience for a global workforce by leading a multi-tier service desk and advancing AI-driven operations. Drive change and innovation through direct budget management and a f...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$116K - $216K *

Drive transformative service design for Fortune 500 clients, merging human needs with business strategy. Lead initiatives across industries, deliver measurable impact, and mentor teams to create innov...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$88K *

Drive complex, multinational projects by leveraging established methodologies and coordinating resources. Ensure timely execution and communication among stakeholders while managing risks and facilita...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$241K - $345K *

Optimize product marketing strategies and narratives across finance and sustainability sectors. Lead a global team of 30+, translating complex technology into compelling stories while driving growth t...

US-AnywhereRemote

6 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$105K - $130K *

Elevate financial leadership by overseeing insurance accounting operations, leading a dynamic team while ensuring compliance, accuracy, and modernization of financial reporting processes and systems...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Drive customer acquisition as a senior leader, overseeing paid media strategy across multiple brands. Collaborate cross-functionally to optimize campaigns, track performance metrics, and lead a dynami...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$93K - $165K *

Champion transformative customer engagement by leading enterprise account success. Drive retention, adoption, and growth through strategic planning and collaboration with senior leadership, ensuring i...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$110K - $140K *

Lead and optimize partner programs by collaborating across teams to enhance alignment, drive profitability, and support strategic growth initiatives, ensuring successful implementation and monitoring...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.