Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$110K - $130K *

Unlock potential by leading communications strategy to enhance brand narrative, drive awareness and loyalty, and engage diverse stakeholders in a fast-paced environment that supports food waste reduct...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$190K - $230K *

Elevate construction management excellence by leading and optimizing a team across multiple regions. Drive strategic initiatives, enhance accountability, and foster relationships to deliver successful...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$110K - $130K *

Transform revenue operations by leading and mentoring a dynamic team while delivering strategic and technical solutions to complex client challenges in Salesforce, HubSpot, and marketing automation en...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$138K - $235K *

Drive innovative multifamily data solutions, leading product management and development. Collaborate cross-functionally to ensure successful product launches and customer adoption while building a hig...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$160K - $220K *

Engage your expertise to lead EHS initiatives across facilities, ensuring regulatory compliance, enhancing employee safety culture, and fostering sustainable business growth while managing a high-perf...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$122K - $183K *

Transform partnerships into strategic growth engines by managing integrations and building robust processes in this multifaceted role. Collaborate across teams to elevate customer experiences and stre...

US-AnywhereRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$85K - $110K *

Empower growth by leveraging specialized product knowledge to develop impactful sales proposals and support account managers in driving revenue through tailored digital solutions and collaborative eng...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Drive success by managing product backlogs and collaborating with stakeholders to deliver high-quality solutions that align with customer needs and business goals...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Advance biopharma account growth by leading strategic proposals, fostering collaboration, and developing comprehensive customer insights. Drive innovative accounts development initiatives in a dynamic...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$132K - $250K *

Engage the future of digital commerce by leading a team to enhance the online buying journey for non-vehicle products on Ford.com. Drive strategy while innovating seamless omnichannel experiences from...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Transform your career by leading large-scale restoration projects across the U.S. You'll manage teams in high-pressure situations, ensuring compliance and communication with key stakeholders as busine...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $145K *

Shape the future of product management by leading market research, developing strategies, and launching innovative offerings. Collaborate with cross-functional teams and represent North America in glo...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $209K *

Shape the future of enterprise solutions by acting as a strategic advisor to executive stakeholders, crafting tailored proposals that drive adoption and value through integrated technology solutions...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Oversee and innovate the performance, strategy, and governance of a multi-channel contact center, leading a dynamic team to drive operational excellence across diverse markets while enhancing customer...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Business Services

$161K - $299K *

Drive network strategy development and contract negotiations to enhance coverage for commercial and government networks. Lead a team, manage operations, and analyze compensation strategies while ensur...

US-AnywhereRemote

4 days ago

  •   11 - 15 years exp.  •   Healthcare

$161K - $299K *

Lead transformative network strategies by overseeing provider relations, contract negotiations, and reimbursement frameworks. Drive operational success across national levels while ensuring compliance...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$100K - $147K *

Advance quality assurance excellence by leading testing strategies, mentoring teams, and collaborating across functions to ensure software reliability and user satisfaction, while driving continuous i...

US-AnywhereRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Information Technology

$200K - $240K *

Join a team that's dedicated to launching innovative therapies and driving sales growth. As a leader, you'll build a top-performing sales team, execute strategic territory plans, and foster key partne...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Join a dynamic team to lead hands-on client support and optimize processes. Drive improvements in service delivery while mentoring staff and ensuring high satisfaction. Collaborate cross-functionally...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Legal & Accounting

$80K - $95K *

Join a team that's driving sales and promoting industry-leading waterproofing, roofing, and flooring solutions. Manage key relationships, support accounts, and identify new opportunities to establish...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$115K - $207K *

Drive supplier selection and part validation processes across design, NPI, and risk reduction initiatives, ensuring alignment with Jabil's supply chain strategies while optimizing quality and cost-eff...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Help us drive financial integrity and operational excellence while leading a team of accounting professionals. You will ensure accurate financial reporting, robust controls, and collaborative support...

US-AnywhereRemote

Reposted 1 month ago

  •   5 - 7 years exp.  •   Legal & Accounting

$85K - $100K *

Drive project success by managing timelines, budgets, and client relationships for diverse construction projects, ensuring effective communication throughout the project lifecycle and facilitating con...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$104K - $150K *

Engage as a senior operations leader managing kidney care teams remotely. Drive quality, improve patient outcomes, and foster collaboration across departments with an emphasis on data-driven strategie...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $115K *

Join a team that's redefining channel sales by developing robust partner relationships and driving revenue growth across diverse regions, all while excelling in a fast-paced, autonomous environment fo...

US-AnywhereRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.