Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$156K - $266K *

Lead the charge in transforming the insurance landscape by driving sales success, building a high-performing team, and collaborating with clients to deliver tailored solutions that enhance business ou...

US-AnywhereRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $150K *

Advance your career by leading the Managed Services division, driving revenue growth, and establishing client relationships while ensuring excellent service delivery and operational excellence. Shape...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $200K *

Shape the future of global communications and marketing strategies while leading high-performing teams to enhance brand visibility and stakeholder engagement, ensuring alignment with organizational ob...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$150K - $160K *

Drive the digital product strategy for insurance distribution and servicing. Collaborate cross-functionally to enhance customer experience and optimize acquisition journeys while leading a high-perfor...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Finance & Insurance

$111K - $170K *

Join a team that's focused on driving sales excellence through strategic planning and field leadership. Collaborate with Account Managers to enhance customer engagement and optimize sales performance...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Business Services

$133K - $163K *

Lead the charge in optimizing workforce utilization and retention by managing a team of Commissioning Resource Managers. Ensure effective staffing across projects while developing talent in a dynamic...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Shape revenue outcomes by supporting the sales team in structuring and pricing deals, managing negotiations, and ensuring compliance. You’ll drive timely deal approvals and optimize terms to meet cust...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $180K *

Shape growth and retention strategies in the Assessments domain, guiding product direction and team development. Engage stakeholders, leverage market insights, and drive business results through innov...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Drive product innovation by spearheading initiatives across the full product lifecycle. Collaborate with cross-functional teams to enhance user experience and customer satisfaction while managing prod...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $95K *

Drive the resolution of complex major case claims involving serious injuries. Take ownership of the entire claims lifecycle while collaborating with stakeholders to achieve timely outcomes through eff...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$140K - $160K *

Transform business operations by leading strategic initiatives and optimizing cross-functional processes. Collaborate with executives to shape enterprise decisions and enhance the organizational frame...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Transform the landscape of patient access services by spearheading strategic business growth initiatives. Drive impactful relationships and lead innovative solutions, maximizing potential in a complex...

US-AnywhereRemote

Reposted 2 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$100K - $130K *

Drive the implementation of advanced medical informatics solutions, ensuring technical excellence and customer satisfaction through effective communication, project management, and integration of heal...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$166K - $177K *

Join a team that's shaping the future of AI project execution! Leverage your project management skills to drive complex initiatives, collaborate with cross-functional teams, and ensure successful deli...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $100K *

Join a team that's driving sales innovation in the contract furniture market by managing relationships and achieving targets across Western Canada. Lead business strategies while ensuring exceptional...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$90K - $110K *

Join our dynamic team to drive product strategy for a leading utility billing platform. Engage cross-functionally to enhance customer experiences while navigating complex regulatory environments and s...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Grow your career with a pivotal role overseeing technical aspects of product implementation, ensuring cutting-edge solutions for medical informatics while enhancing customer satisfaction through effec...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$70K - $95K *

Champion new business development and retention, driving revenue growth through strategic account management and collaborative customer engagement in the medical device industry to enhance relationshi...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $220K *

Empower transformative Ecommerce strategies by leading platform migrations, driving innovation for exceptional member experiences, and defining success metrics in a dynamic team environment. Shape the...

US-AnywhereRemote

Reposted 1 month ago

  •   5 - 7 years exp.  •   Business Services

$99K - $131K *

Manage and optimize comprehensive onboarding programs, ensuring engaging experiences for new hires. Collaborate with cross-functional teams to improve processes and maintain alignment with organizatio...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$173K - $272K *

Lead a high-performing sales team focused on customer needs, overseeing training and development in the Los Angeles district. Drive engagement strategies while maintaining strong relationships in the...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$116K - $194K *

Unlock potential by optimizing sales operations with expertise in CRM. Collaborate with cross-functional teams to ensure effective execution and drive process improvements in a fast-paced global envir...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$119K - $190K *

Explore a dynamic role as a Global Product Manager leading low voltage transformer strategies. Drive profitability and market presence by managing product lifecycles, ensuring alignment with market ne...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Energy & Utilities

$120K - $150K *

Transform supply chain operations by leading cross-functional initiatives for inventory optimization and supplier integration, driving strategies that enhance material planning, governance, and techno...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$105K - $115K *

Drive revenue growth by building strategic relationships with enterprise banking accounts. Your focus on lead generation, value-driven solutions, and account management will be key to exceeding sales...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.