Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$150K - $200K *

Shape the future of oncology diagnostics by leading a dynamic sales team to exceed revenue goals. Drive strategic initiatives, develop key customer relationships, and implement innovative sales strate...

Texas, USRemote

4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $125K *

Manage a team of medical writers to develop impactful scientific content, ensuring accuracy and compliance. Collaborate with clients and cross-functional teams to drive medical strategies and delivera...

RemoteRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$120K - $160K *

Transform client relationships by leading complex digital banking implementations. Oversee project execution, manage risks, and ensure client satisfaction while driving portfolio growth through strate...

Toronto, ONRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$160K - $180K *

Lead staffing operations by directing recruiting activities and ensuring compliance. Develop metrics for process improvement and manage the recruitment budget while enhancing the employment brand and...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $160K *

Drive your career with a strategic role in Product Operations, partnering with leaders to transform complex challenges into actionable insights, while enhancing cross-functional collaboration and leve...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $160K *

Lead the charge in driving growth and strategy for our largest pro partners by leveraging data insights. Manage cross-functional projects to shape impactful initiatives, build frameworks, and measure...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$370K - $490K *

Join a dynamic team to lead enterprise retail sales, driving strategic growth across diverse categories. Coach senior Account Executives, manage complex deals, and build relationships with top merchan...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$97K - $122K *

Drive operational excellence and sales growth as you lead a dynamic team, manage key customer relationships, and implement strategic initiatives to achieve business objectives across a defined distric...

Texas, USRemote

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$131K - $151K *

Transform the technical service landscape by leading product evaluations, overseeing training, and managing support activities. Drive operational excellence while ensuring top-tier service for ophthal...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$92K - $179K *

Transform operations by leading a dynamic Scheduling Analyst team, enhancing workflow efficiency, and driving strategic improvements across departments. Collaborate with internal and external partners...

Salt Lake City, UTRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Accelerate progress at our retail team, driving enterprise sales through strong relationship management, complex deal negotiation, and strategic planning. Collaborate across functions to redefine cust...

RemoteRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Unlock potential by leading commercial strategy and sales for Hyatt Studios hotels. Collaborate with teams to identify opportunities, enhance performance, and drive revenue across a diverse portfolio...

Chicago, ILRemote

4 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$125K - $150K *

Join us to drive growth in enterprise accounts, owning the full sales cycle from prospecting to closing. Collaborate with a dynamic team to convert leads into revenue while leveraging market insights...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Champion strategic supply chain initiatives to enhance performance, reduce costs, and drive productivity. Collaborate cross-functionally to optimize processes, improve inventory visibility, and delive...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$60K - $132K *

Optimize team performance by leading strategic initiatives and mentoring talent. Collaborate with leadership to enhance client production and drive continuous improvement through data-driven decisions...

Texas, USRemote

Yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Accelerate program implementation and stakeholder engagement in pharmaceutical market access. Oversee daily operations, client relations, and staff management while ensuring adherence to budgets and p...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Join a team that's driving innovative media strategies and partnerships. Oversee planning and execution of media investments across diverse channels, ensuring alignment with client objectives while fo...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$95K - $125K *

Lead the charge in optimizing customer operations by enhancing systems, processes, and strategies. Drive initiatives that improve customer experience and retention while managing a dedicated team to a...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$145K - $170K *

Lead cross-functional initiatives and drive strategic alignment by overseeing project portfolios, enhancing business integration, and ensuring successful change adoption across the organization...

Maine, USRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$176K - $243K *

Unlock potential by leading strategic initiatives in cardiovascular imaging, driving adoption of advanced technologies, and fostering partnerships to enhance patient care and clinical outcomes across...

RemoteRemote

Reposted 3 days ago

  •   11 - 15 years exp.  •   Healthcare

$95K - $115K *

Engage with key strategic customers to foster relationships and drive growth. Collaborate across teams to deliver tailored solutions, ensuring customer satisfaction and long-term partnerships while ac...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Reimagine solutions engineering by leading a team focused on enhancing operational efficiency across OmniChannel Retail and Ecommerce. Drive effective implementation strategies and continuous improvem...

Georgia, USRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Advance your career by leading maintenance teams to optimize processes, ensure safety compliance, and enhance operational efficiency. Collaborate with stakeholders to drive cost-effective solutions an...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$125K - $155K *

Join a team that's dedicated to enhancing customer success by leading a high-performing group of CSMs. Drive measurable value across a diverse portfolio, ensuring operational excellence and fostering...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Join a dynamic team to lead sales strategy and execution for power conversion solutions. Drive customer relationships, manage complex sales, and collaborate across functions to achieve profitable grow...

Mesa, AZRemote

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.