Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$125K - $150K *

Lead the charge in driving strategic sales initiatives and managing key enterprise accounts. Develop innovative solutions to complex client needs while ensuring retention and profitable growth through...

Texas, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$170K - $250K *

Help us build a high-performing infrastructure team that drives operational excellence and reliability. Lead a diverse group of engineers, manage budgets, and modernize technology while collaborating...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$145K - $170K *

Explore a dynamic role driving partner success and revenue growth through strategic collaboration with VARs and system integrators, enhancing market presence and customer engagement in cloud security...

New York, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $165K *

Elevate your career by leading strategic financial planning and analysis across diverse business units. Drive insights, enhance reporting processes, and partner with leadership to optimize decision-ma...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$139K - $157K *

Elevate your career by leading transformative digital marketing strategies for high-profile clients. Drive measurable growth through innovative media plans and creative ideation while fostering truste...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Transform business efficiency by optimizing Salesforce through configuration, administration, and data management. Collaborate with cross-functional teams to implement scalable solutions that enhance...

United StatesRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive exceptional service delivery by leading a team of program managers, enhancing patient access to medications, and ensuring operational excellence while fostering a supportive work environment...

North Carolina, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$203K - $290K *

Empower impactful narratives as you architect and lead a global CEO communications strategy, translating complex tech innovations into compelling stories that resonate across media and digital platfor...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$140K - $176K *

Lead the charge in enhancing editorial excellence by managing a dynamic team, ensuring timely delivery of high-quality publications, and providing expert guidance on writing standards and project mana...

Alameda, CARemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$127K - $216K *

Drive your career by leading actuarial pricing and analysis. Oversee a team to ensure sound risk assessment and financial goals. Collaborate across departments to enhance processes and support strateg...

Virginia, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$127K - $216K *

Drive actuarial pricing and analysis to enhance financial performance and enrollment. Lead a team of analysts, ensuring compliance and sound risk assessment while collaborating across departments to a...

North Carolina, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$180K - $220K *

Unlock your potential by driving enterprise growth in healthcare. Join a dynamic team focused on building relationships with health systems and provider organizations, leveraging a robust support engi...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Shape the future of client relations as a Program Manager, overseeing program execution, financial oversight, and stakeholder collaboration to drive operational excellence and innovative solutions whi...

North Carolina, USRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$150K *

Oversee a dynamic team to execute media strategies, optimize campaigns, and ensure resource alignment with business goals, driving performance and compliance across various advertising channels...

New York, NYRemote

Reposted today

  •   Less than 5 years exp.  •   Media

$190K - $285K *

Shape the future of database protection by owning the Oracle roadmap, collaborating with engineering teams, and driving cross-database initiatives to enhance recovery solutions for critical enterprise...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$127K - $150K *

Join us to oversee affordable housing operations, ensuring compliance and performance excellence across our portfolio. Collaborate with property management and clients to enhance service delivery and...

Chicago, ILRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$135K - $160K *

Pioneer in search strategy, driving optimization across paid, organic, and AI channels. This role collaborates with cross-functional teams to enhance visibility, engagement, and customer acquisition t...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $200K *

The Sr. Sales Director is responsible for driving sales for our North American portfolio of solutions which include fulfillment, transportation, and payment solutions. Successful selling of complex fu...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$141K - $175K *

Pioneer compliance excellence by leading cybersecurity and data protection initiatives. Collaborate with cross-functional teams to enhance regulatory frameworks and ensure adherence to technology-rela...

Des Moines, IARemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Join a team that's dedicated to driving growth in enterprise sales for cloud-based HR solutions. Collaborate with internal partners to exceed revenue goals while fostering strong client relationships...

Florida, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$178K - $319K *

Explore the potential of AI/ML to revolutionize supply chain efficiency. Collaborate across departments to optimize logistics and inventory management. Drive impactful solutions using cutting-edge mod...

United StatesRemote

Reposted 1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $180K *

Transform healthcare sales by building strategic relationships within managed care organizations. Drive revenue growth through effective selling and relationship management while maximizing exposure t...

Georgia, USRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$140K - $175K *

Elevate your career by leading technology integration for M&A, ensuring seamless execution from due diligence to stabilization. Drive cross-functional collaboration and deliver predictable outcomes wh...

St. Louis, MORemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$50K - $150K *

Transform client relationships by leveraging digital solutions to drive revenue growth. Engage in consultative sales, develop strategic partnerships, and utilize industry insights to maximize account...

Chicago, ILRemote

2 weeks ago

  •   Less than 5 years exp.  •   Media

$50K - $150K *

Transform client relationships by leveraging digital solutions, driving revenue growth through strategic consultative sales, and fostering long-term partnerships. Engage with clients to understand the...

Houston, TXRemote

2 weeks ago

  •   Less than 5 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.