Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$150K - $180K *

Join a team that's driving innovation in aerospace electrification. This role leads strategic sales and campaigns for electric power systems, targeting markets and stakeholders in both military and ci...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$125K - $150K *

Champion transformative research and technology initiatives in national security. Lead interdisciplinary programs, forge strategic partnerships, and establish a high-impact research enterprise focused...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$150K - $200K *

Lead the charge in crafting a high-performing sales organization, driving growth and closing deals while collaborating across teams. Shape the future of sales processes and mentor talent in a dynamic...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Join a team that's driving organic growth through innovative strategies. You'll own key pillars like virality, conversion, and SEO, leveraging AI to transform our member experience and market presence...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$151K - $204K *

Shape the future of business performance by leading cross-functional initiatives that drive strategic decision-making, enhance accountability, and optimize resource allocation across the organization...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $100K *

Drive sales success by managing relationships and initiatives across multiple Sam's Club locations. Collaborate closely with in-club professionals to maximize adoption of hearing solutions while excee...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Healthcare

$94K - $179K *

Transform product technology roadmaps into actionable plans, bridging business needs and technical execution. Collaborate across teams to ensure delivery of Commercial Insurance products, managing pri...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Lead product strategy initiatives to enhance feature adoption and user satisfaction. Collaborate with stakeholders to define success metrics, prioritize development, and conduct market research to mai...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Lead the delivery of technical services and solutions in turbomachinery, ensuring quality and safety standards while fostering customer relationships. Operate independently or with project teams to en...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$172K - $287K *

Join us to shape the future of pharmacy by leading product strategy and innovation. Drive growth and commercialization for a diverse portfolio of healthcare technology solutions, influencing enterpris...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$135K - $160K *

Drive comprehensive analytics in acquisition cost and value strategies, transforming complex models into actionable narratives for manufacturers and pharmacies while ensuring efficiency translates to...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Elevate our regional service operations by leading a dedicated team of field service engineers to enhance customer satisfaction, drive revenue growth, and ensure compliance while delivering top-notch...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $140K *

Drive data-centric product decisions in a fast-paced SaaS environment. Guide teams in defining success metrics, champion analytics practices, and mentor analysts to cultivate a culture of data-driven...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's redefining financial processes in a fast-paced environment. You'll lead reporting, compliance, and forecasting to support strategic decisions, while ensuring operational excellence...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$122K *

Transform consumer engagement by leading brand strategies, driving innovative projects, and optimizing portfolio performance while collaborating across teams to ensure impactful market presence and ro...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Food & Beverages

$81K - $139K *

Drive analytical and operational excellence by collaborating across sales and service functions. Leverage technology to enhance reporting, automate workflows, and improve data integrity while supporti...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$148K - $274K *

Drive innovative program development while ensuring stakeholder alignment and optimal performance outcomes. Lead cross-unit integration, adapt technology use, and enhance consumer experience through e...

US-AnywhereRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$133K - $173K *

Innovate retention strategies by leading a transformative renewals motion that drives revenue growth, enhances customer experience, and simplifies processes through data-driven decision-making and sca...

US-AnywhereRemote

6 days ago

  •   11 - 15 years exp.  •   Business Services

$130K - $219K *

Drive the vision for Samsara device installations, enhancing user experiences and ensuring rapid, accurate setups. Collaborate with cross-functional teams to optimize the install process, making impac...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Consumer Technology

$75K - $100K *

Lead strategic account growth by building relationships with enterprise clients, addressing challenges, and driving solution adoption. Collaborate with teams to ensure account health, achieve quotas...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Deliver impactful ERP solutions by managing complex implementations, leading cross-functional teams, and ensuring projects align with business objectives while remaining on time and within budget...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Lead the strategy and delivery excellence for HCM and Payroll solutions across the Americas, enhancing implementation quality and client experiences while fostering team growth and operational efficie...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$125K - $170K *

Transform the life science advisory sector by leading business development initiatives, cultivating client relationships, and driving growth strategies. Engage in high-level operations and establish s...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$133K - $247K *

Advance the effectiveness of our utilization management team, ensuring compliance with best practices, improving member experiences, and managing daily operations to achieve optimal outcomes and cost...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$103K - $173K *

Pioneer innovative accounting solutions by leading cross-functional initiatives that enhance financial reporting, streamline processes, and support business growth through data-driven decision-making...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Legal & Accounting

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.