Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$130K - $160K *

Accelerate growth in telehealth by leading strategic partnerships and business development. Drive revenue through innovative solutions, executive relationships, and a deep understanding of the healthc...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$135K - $160K *

Join a dynamic team to drive telehealth sales and strategic partnerships, identifying opportunities and building relationships across the healthcare ecosystem. Own the commercial process from prospect...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Accelerate your career by leading a dynamic team in sales strategy execution, inventory management, and compliance. Drive growth and enhance customer engagement while ensuring safety and operational e...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$240K - $310K *

Lead our UX practice to enhance user engagement and drive product design innovation. As a player-coach, you'll shape design standards and AI strategies while fostering a thriving team culture that cha...

Santa Monica, CARemote

2 days ago

  •   8 - 10 years exp.  •   Staffing

$233K - $275K *

Elevate the Company’s regulatory strategy by managing environmental and energy compliance, driving policy engagement, and mitigating legal risks. Collaborate across departments to support growth objec...

Menlo Park, CARemote

4 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$95K *

Lead a dynamic team to drive sales and partnerships in the medical device sector, enhancing surgical outcomes through innovative solutions. Collaborate with healthcare professionals to deliver impactf...

RemoteRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$176K - $243K *

Accelerate progress at the forefront of cardiovascular innovation, leading a dynamic team to drive the adoption of advanced imaging solutions in the U.S. market, while fostering strategic partnerships...

United StatesRemote

Reposted 3 days ago

  •   11 - 15 years exp.  •   Healthcare

$80K - $95K *

Help us drive growth by managing key accounts and generating new business opportunities. Leverage your consultative sales skills to build relationships and deliver tailored solutions for enterprise cl...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$100K - $120K *

Explore opportunities to partner with engineers and stakeholders, translating technical discussions into actionable deliverables while supporting CI/CD initiatives and repository governance with a foc...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$116K - $194K *

Champion privacy innovation by enhancing digital privacy technologies and controls. Collaborate with cross-functional teams to assess risks, streamline processes, and ensure compliance, while driving...

Bloomfield, CTRemote

5 days ago

  •   5 - 7 years exp.  •   Healthcare

$61K - $122K *

Optimize product delivery by bridging business needs and technical teams, leading requirement gathering, defining user stories, and ensuring alignment with stakeholders to enhance Epic EHR capabilitie...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$86K - $138K *

Lead the charge in defining product vision and strategy, aligning stakeholders, and overseeing execution. Collaborate across teams to prioritize clinical data assets, ensuring maximum business value a...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Empower client success by managing onboarding and project delivery, ensuring clients realize software value. Collaborate with stakeholders to drive adoption, satisfaction, and long-term relationships...

Cleveland, OHRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$352K - $500K+*

Lead the charge in transforming customer engagement strategies for enterprises. Drive revenue growth, develop leadership talent, and shape go-to-market initiatives while influencing cross-functional t...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Lead customer success programs from onboarding to adoption, ensuring smooth collaboration among engineering, product, and client teams. Drive accountability, maintain clarity, and deliver measurable v...

Pleasanton, CARemote

Reposted 1 month ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Transform the Central Region's channel strategy by leading a high-performing team, driving revenue growth, and fostering strategic partnerships. Collaborate with executives to align goals and maximize...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Develop strategic relationships and drive lubricant sales in New England and New York. Lead account planning, assess distributor needs, and achieve sales targets while collaborating with internal team...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Accelerate progress at key global brand relationships in personal care. Manage diverse accounts, develop sales strategies, and collaborate cross-functionally to drive growth and enhance customer exper...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Lead high-performance teams to drive operational excellence and profitable growth. Collaborate across functions to execute strategies that enhance customer experience and achieve company goals while d...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$150K *

Elevate your career by driving strategic growth and client relationships in the data center design and construction sector. Lead business development initiatives and collaborate with executive teams t...

Philadelphia, PARemote

4 days ago

  •   8 - 10 years exp.  •   Technical Services

$69K - $101K *

Empower our Micro-Fulfillment Operations team by ensuring optimal performance and reliability of automated systems. Engage with customers to troubleshoot and resolve complex technical issues, enhancin...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$189K - $270K *

Unlock inventory potential by leading demand forecasting and planning strategies. Collaborate cross-functionally to optimize inventory investments, enhance product availability, and drive profitabilit...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$165K - $185K *

Grow your career with us by leading complex electrical power solutions projects. Collaborate with diverse teams to deliver innovative solutions for mission-critical facilities, ensuring projects meet...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$150K - $180K *

Drive growth in the Property & Casualty Insurance sector by spearheading innovative B2B payment strategies. Collaborate across teams to forge partnerships, enhance solutions, and lead transformative c...

RemoteRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$125K *

Transform customer experiences as a key advocate and technical partner, driving onboarding, adoption, and success for Enterprise clients while collaborating across teams to ensure optimal outcomes and...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.