Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$105K - $120K *

Champion customer engagement by developing advocacy and community programs that enhance relationships, drive growth, and showcase success stories, all while collaborating with cross-functional teams t...

Washington, DCRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $108K *

Unlock growth by developing product strategies that enhance customer value and drive sales. Collaborate with cross-functional teams to manage product launches, marketing support, and training, ensurin...

United StatesRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Business Services

$75K - $100K *

Join a team that's dedicated to managing and growing existing accounts. You'll serve as the primary contact for healthcare providers, driving demand for our products while ensuring customer satisfacti...

California, USRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$177K - $278K *

Champion innovative patient recruitment strategies to enhance clinical trial engagement and retention. Lead a dynamic team, leveraging data and technology to optimize enrollment across diverse therape...

Massachusetts, USRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Pioneer innovative creative strategies while harnessing data-driven insights. Lead a dedicated team to enhance brand performance across multiple channels, shaping impactful health narratives that reso...

United StatesRemote

Reposted 1 month ago

  •   8 - 10 years exp.  •   Healthcare

$78K - $128K *

Lead the product lifecycle for health plans, driving strategy, development, and market alignment. Collaborate with cross-functional teams to enhance offerings and ensure compliance, while identifying...

RemoteRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Healthcare

$87K - $120K *

Champion business process excellence by bridging stakeholders and IT teams, driving Salesforce solutions, and optimizing workflows to enhance operational efficiency and user experience across the orga...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$150K - $200K *

Lead a dynamic sales team to drive revenue growth in genetic diagnostics. Engage with healthcare professionals, manage complex relationships, and implement strategic sales initiatives across North and...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$195K - $245K *

Unlock potential by leading product strategy across diverse teams, driving innovation in a dynamic marketplace. Collaborate with engineering and design to enhance user experiences for pet parents and...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Hospitals & Medical Centers

$104K - $176K *

Lead operational excellence within the Customer Success teams, driving impactful programs that enhance performance and efficiency while fostering collaboration across cross-functional teams in a dynam...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K *

Empower senior living communities by driving measurable outcomes and adoption. Collaborate with care teams to enhance performance, ensuring impactful use of technology while fostering trusted relation...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$97K - $155K *

Lead strategic initiatives in commercial lines product management, optimizing profitability and growth. Collaborate with cross-functional teams to develop innovative solutions and mentor others, ensur...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Elevate project delivery by leading cross-functional teams in Interactive Response Technology, ensuring client satisfaction and timely execution while managing risks and fostering continuous improveme...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$107K - $150K *

Shape the future of our enterprise data platform by leading product strategy, defining capabilities, and ensuring alignment across business and technology teams to deliver scalable, secure, and truste...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Lead the charge in developing and executing Total Rewards strategies that align with organizational goals. Drive operational excellence through project management, data analysis, and cross-functional...

Chicago, ILRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$110K - $150K *

Pioneer the implementation and evolution of Microsoft Dynamics 365 Project Operations and Customer Experience modules, serving as a key technical resource while collaborating with stakeholders to enha...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$135K - $270K *

Unlock your potential by leading complex sales cycles in healthcare. Engage with executive stakeholders, drive new business, and create compelling value propositions. Join a collaborative team dedicat...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $118K *

Engage in driving revenue growth by expanding strategic partnerships and acquiring new enterprise clients. Merge expansion selling with net-new enterprise acquisition to establish a repeatable sales m...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$150K - $258K *

Join a dynamic team driving Master Data Management strategies to enhance data governance and operational efficiency across global orthopedic initiatives. Lead cross-functional collaboration to ensure...

RemoteRemote

2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $140K *

Elevate sales growth in the refrigeration and HVAC/R sectors by driving market development, building key relationships, and implementing effective strategies to maximize customer engagement and produc...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$250K - $300K *

Champion strategic growth by leading the charge to secure complex health system accounts. Drive transformative deals with hands-on coaching, leveraging deep relationships and expertise to elevate team...

United StatesRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$128K - $214K *

Empower cross-functional teams to deliver complex technical programs, ensuring alignment with business goals. Lead planning, execution, and stakeholder communication while fostering a collaborative en...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$130K - $180K *

Unlock potential by driving product strategy and execution for a high-growth Payments platform. Lead cross-functional teams to optimize payment solutions, ensuring high-quality delivery and impactful...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $150K *

Lead the charge in operational excellence for a Data Center Services unit, driving performance, workforce development, and customer satisfaction across multiple locations while overseeing mission-crit...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$130K - $160K *

Accelerate growth in telehealth by leading strategic partnerships and business development. Drive revenue through innovative solutions, executive relationships, and a deep understanding of the healthc...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.