Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$76K - $89K *

Join a team that's dedicated to enhancing spatial data management, ensuring excellent data integrity, and driving innovation in occupancy analytics across a diverse client portfolio while improving op...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$125K - $150K *

Lead and innovate model development for generation and load, shaping the future of energy with simulation and technical delivery. Mentor teams, strategize market growth, and ensure compliance across d...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$200K - $255K *

Accelerate logistics and warehousing success by leading teams globally to optimize operations, manage compliance, and drive efficiency using cutting-edge technologies across diverse supply chain envir...

US-AnywhereRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Transportation

$130K - $210K *

Drive channel sales growth by recruiting, training, and managing partners to enhance product visibility and sales efforts across varied regional markets. Foster strong relationships and optimize strat...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$125K - $150K *

Unlock potential by leading financial systems initiatives, evaluating solutions, and optimizing workflows for compliance and innovation. Collaborate with Accounting and Technology teams to align syste...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $200K *

Unlock a transformative career as a Managing Director, leading executive search engagements with strategic insight and team collaboration. Drive client success through consultative leadership, fosteri...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$76K - $110K *

Lead the charge in digital marketing initiatives, collaborating with clients and cross-functional teams to execute, manage, and analyze campaigns while ensuring exceptional delivery and client satisfa...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $204K *

Drive customer success through strategic ERP management, ensuring alignment with client objectives and long-term partnerships while maximizing investments in Epicor solutions and overseeing program de...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Business Services

$211K - $290K *

Empower organizational compliance by overseeing policy governance, ensuring a clear, navigable framework for corporate standards, driving effectiveness, and mitigating risks while enhancing productivi...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$92K - $152K *

Lead and develop a team of sales professionals, ensuring effective operations and achieving performance goals. Collaborate across departments to optimize processes and drive revenue growth while coach...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Unlock potential by acting as the primary customer liaison, enhancing shipping strategies through strong partnerships, effective integration support, and deep parcel logistics expertise to drive optim...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Transportation

$177K - $278K *

Lead the charge in optimizing strategic relationships within national accounts, focusing on Kaiser Permanente and key federal and Medicaid entities. Drive access, contracting, and performance to eleva...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$121K - $224K *

Lead the care management team to enhance healthcare outcomes through strategic oversight, compliance, and performance improvement, ensuring high-quality and cost-effective care for members. Foster col...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$138K - $193K *

Transform innovative solutions through expert design and implementation of ServiceNow technologies. Lead cross-functional teams, enhance client relationships, and drive impactful results across divers...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Technical Services

$160K - $200K *

Lead the charge in shaping and advancing U.S. patient support services, driving strategy and execution to enhance therapy access, reimbursement, and patient engagement while ensuring operational excel...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$138K - $179K *

Lead the charge in shaping and executing an enterprise privacy program, fostering collaboration across teams to ensure operational alignment with business and regulatory needs while driving continuous...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$122K - $190K *

Shape data-driven strategies by leading advanced analytics initiatives, collaborating with teams to deliver impactful insights, and driving business growth for Pharmaceutical and Life Science clients...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$103K - $134K *

Manage supplier onboarding and procurement data integrity. Champion supplier registration and portal adoption within the Oracle Procure-to-Pay ecosystem, ensuring streamlined operations and data gover...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Deliver exceptional sales and service support in a defined territory by fostering relationships with customers, addressing their needs, and identifying solutions to enhance operations through face-to...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$66K - $110K *

Lead and develop a high-performing unit, ensuring accountability and compliance while managing daily operations to meet service goals. Foster team cohesion and drive results through coaching, training...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$93K - $139K *

Inspire excellence by leading a dynamic contact center team to deliver unmatched customer experiences while driving performance, engagement, and continuous improvement in a supportive and collaborativ...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Drive strategic sales initiatives by leveraging Microsoft technologies to enhance Professional Services solutions. You will manage the entire sales cycle, from prospecting to closing, while fostering...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$106K - $161K *

Reimagine customer experience by harnessing AI-driven insights to enhance loyalty and growth. Lead innovative voice of customer programs and collaborate across teams to optimize strategies and deliver...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Business Services

$111K - $149K *

Lead high-impact, cross-functional programs as a Principal Business Systems Analyst, tackling complex problems that shape Core IT's operations. Collaborate with senior leadership to define strategies...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Business Services

$130K - $160K *

Contribute to our Commercial Data team by driving strategic partnerships and sales initiatives. Engage with executives to identify revenue opportunities and foster insightful collaborations, while uti...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.