Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$150K - $180K *

Lead the charge in shaping commercial agreements that drive our global luxury lifestyle business. Collaborate with cross-functional teams to enhance contracting practices, ensuring speed, quality, and...

Corte Madera, CARemote

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$190K - $200K *

Elevate operational excellence by leading transformation initiatives and optimizing Shared Services. Collaborate with senior leaders to drive measurable improvements in productivity, cost efficiency...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$100K - $125K *

Engage with strategic Oracle customers to drive success through relationship management, implementation guidance, and value realization. Champion customer outcomes and optimize their journey with Redw...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$163K - $239K *

Join us to drive strategic growth and profitability for key corporate accounts. Collaborate with cross-functional teams to develop innovative solutions, establish pricing policies, and cultivate long...

Delaware, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Drive successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Lead project management practices, oversee teams, and foster relationships to achieve t...

Indiana, USRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Champion the successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Lead project management practices, oversee teams, and drive profitability while...

New York, NYRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Transform the future of revenue accounting by leading the integration of consumer revenue streams into a unified, automated process. Drive accuracy and efficiency while building a high-performing team...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Drive growth and scale by leading customer engagement and solution implementation in the Banking and Financial Services sector. Identify opportunities, nurture relationships, and exceed revenue target...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Champion new sales opportunities by managing key accounts and building relationships. Drive growth through strategic sales initiatives and collaboration with technical teams to deliver tailored soluti...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$195K - $241K *

Partner with us to drive growth and adoption across a diverse product portfolio, managing strategic partnerships from design to launch. Collaborate cross-functionally to enhance relationships and ensu...

RemoteRemote

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$83K - $151K *

Drive operational excellence by managing daily business functions, enhancing efficiency, and leading cross-functional projects. Collaborate with stakeholders to identify improvement opportunities and...

El Segundo, CARemote

2 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$160K - $200K *

Unlock potential by leading strategic sales initiatives that drive growth and forge strong relationships with key retail and eCommerce clients in a fast-paced environment requiring frequent travel. In...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$200K - $240K *

Elevate regional marketing efforts by leading strategy execution, aligning teams, and driving demand generation. This high-impact role focuses on pipeline growth, sales alignment, and modernizing mark...

RemoteRemote

2 days ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$140K - $190K *

Join a team that's pioneering maritime awareness solutions by leading commercial sales in diverse sectors. Own the end-to-end sales pipeline, identify target verticals, and shape strategies to drive s...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$190K *

Transform the future of public safety as a Director of Product Management, leading a high-performing team to define and deliver innovative SaaS products. Collaborate across departments to drive produc...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Champion operational excellence by leading CFS initiatives, coaching managers, and driving performance metrics to enhance profitability and customer satisfaction across the organization...

Texas, USRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$105K - $163K *

Lead and manage client-facing teams to deliver high-quality card processing projects, ensuring successful implementations and client satisfaction through effective project management and strategic ove...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$180K - $230K *

Grow your career with a leadership role overseeing global operations, focusing on strategy development, performance management, and cross-department collaboration to drive operational excellence and i...

RemoteRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$145K - $169K *

Shape the future of beverage leadership by driving strategic partnerships and executing commercial plans across multiple stakeholders to achieve profitable growth and marketplace excellence in a dynam...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Food & Beverages

$140K - $170K *

Champion the go-to-market strategy for streaming advertising, leading a product marketing team to craft compelling messaging and drive revenue growth. Collaborate across departments to ensure alignmen...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Media

$150K - $180K *

Champion strategic sales transformation by leveraging data and insights to drive growth, optimize operations, and enhance decision-making across a global sales organization. Collaborate with leadershi...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$145K - $169K *

Optimize strategic partnerships and drive performance across the Coca-Cola portfolio in the North Zone. Lead execution excellence, align priorities, and foster growth through collaboration with bottle...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Food & Beverages

$150K - $180K *

Drive operational excellence by leading a team of Project Managers to deliver large-scale data center fit-out projects, ensuring compliance with standards while enhancing customer experience and foste...

Dallas, TXRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Advance customer engagement in banking by executing product strategies and managing CRM solutions. Collaborate with cross-functional teams to enhance customer relationships and drive measurable value...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $140K *

Lead the charge in driving revenue growth and client retention by managing strategic relationships and optimizing transportation solutions for a diverse portfolio of enterprise clients. Your expertise...

Chicago, ILRemote

1 week ago

  •   8 - 10 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.