Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$120K - $150K *

Drive the evolution of customer education by leading a global team focused on impactful training strategies and profitable learning solutions for diverse audiences across software products and platfor...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Lead a dynamic team in overseeing commercial real estate transactions, from lease negotiations to property disposals. Shape client strategies with expertise, manage workflows, and mentor staff while e...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $130K *

Execute business strategy with the Executive VP of Store Operations to drive regional sales growth and profitability. Lead teams, enhance performance, and ensure alignment with corporate goals for an...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$125K - $171K *

Lead and coordinate cross-functional service projects, ensuring alignment with business goals, timelines, and budgets. Utilize your expertise in project management and engineering to drive collaborati...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$130K - $180K *

Join us to drive revenue growth and strategic expansion within a top-tier client partnership, leveraging your expertise in AI and data solutions to convert opportunities in a complex technological env...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$99K - $120K *

Grow your career with us by leading comprehensive marketing communications strategies, driving brand narrative, and engaging diverse audiences through executive, internal, and external communications...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Business Services

$171K - $256K *

Grow your career with a pivotal role in driving customer engagement, managing strategic account plans, and optimizing revenue while leading cross-functional teams to enhance customer satisfaction and...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $120K *

Engage in driving revenue growth through strategic client management and proactive sales initiatives. Cultivate relationships while delivering tailored solutions that align with client objectives, ens...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$138K - $175K *

Bring your expertise to lead creative strategies, integrated campaigns, and AI-driven solutions, elevating brand potential while guiding a talented team to deliver exceptional results and cultural rel...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Media

$237K - $307K *

Elevate patient experiences by leading the strategy and execution of customer support services, optimizing care pathways and enhancing engagement across cross-functional teams to ensure seamless patie...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$113K - $190K *

Discover innovative analytics solutions, leading client engagements and teams to maximize the value of content and data in a dynamic environment. Shape measurement frameworks, enhance operational effi...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Media

$114K - $170K *

Reimagine your career by leading strategic pricing initiatives within a dynamic team. Collaborate across departments to enhance models for Businessowners Policy and Commercial Package Policy, driving...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $150K *

Lead the charge in transforming Warehouse and Transportation Management capabilities through strategic program execution, agile methodologies, and cross-functional leadership to drive growth and conti...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Transportation

$70K - $95K *

Explore dynamic opportunities as a key leader driving territory growth, fostering relationships, and delivering expert insights to empower agents and achieve sales success in the ever-evolving crop in...

US-AnywhereRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$75K - $95K *

Join a team that's shaping the future of crop insurance by building strategic relationships and driving sales growth, while serving as a trusted advisor to agents across the Minnesota territory. Empow...

US-AnywhereRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$70K - $95K *

Engage and develop strategic relationships to drive sales growth in the insurance sector. Utilize your expertise in crop insurance to meet and exceed sales goals while fostering key agent partnerships...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Lead the charge in optimizing customer service performance, mentoring a dedicated team to enhance satisfaction and sales outcomes. Ensure excellent support while fostering a compassionate environment...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Business Services

$230K - $250K *

Drive the strategic growth of a $200M business unit in Instrumentation and Control, focusing on revenue and market share expansion while fostering customer engagement and developing high-value partner...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$115K - $120K *

Unlock your potential by managing key national grocery accounts, driving sales growth through data-driven strategies, and building strong stakeholder relationships in this strategic sales role...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$96K - $137K *

Explore a leadership role where you'll manage high-value client portfolios, drive growth, and deliver integrated solutions. Collaborate across teams to achieve both client success and internal excelle...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$179K - $190K *

Transform employee experiences by leading strategic Payroll, HR, and compliance services to ensure operational excellence, efficient team performance, and integrated service delivery across a large, d...

US-AnywhereRemote

Reposted today

  •   11 - 15 years exp.  •   Business Services

$100K - $120K *

Accelerate progress at a leading healthcare technology firm by driving support excellence. Lead a dynamic team, enhance operational performance, and foster customer satisfaction through strategic inno...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$143K - $210K *

Shape the future of customer resolutions by leading a high-impact team, driving strategic initiatives, optimizing performance through data, and fostering talent in a dynamic, cross-functional environm...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$120K - $180K *

Ignite growth by achieving sales goals in enterprise software, driving strategic planning, and leveraging team collaboration to close deals while delivering exceptional value to clients and accurately...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $160K *

Transform client engagement within multimodal travel management. Collaborate across teams, drive project success, foster innovation, and build strong industry relationships to elevate service delivery...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.