Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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1
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$150K - $180K *

Shape the future of HR by driving strategic initiatives across diverse operational environments. Lead a dedicated team to deliver impactful HR services, ensuring alignment with business goals and enha...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Transportation

$170K - $190K *

Transform customer experiences by leading cybersecurity service delivery. Oversee programs for federal clients, ensuring operational excellence and compliance while developing high-performance teams a...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Business Services

$165K - $246K *

Shape the global consulting offer portfolio by leading cross-functional strategies and driving measurable client outcomes through effective governance and innovative service productization. Collaborat...

US-AnywhereRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Business Services

$160K - $231K *

Advance your career by driving sales strategy and capacity services. Leverage your logistics expertise to build strong partnerships and implement solutions within a dynamic team while managing complex...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Transportation

$94K - $127K *

Drive client success by overseeing Managed Services delivery, managing operations, and building crucial relationships across diverse cultural settings. Leverage consultative skills to align technology...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Advance sales effectiveness by developing strategies, building relationships, and managing regional teams to achieve key targets in a dynamic, remote environment focused on customer needs and market t...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$164K - $305K *

Lead impactful consulting initiatives, driving client success across multiple engagements while ensuring high satisfaction and growth in revenue. Collaborate closely with teams to deliver exceptional...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Business Services

$140K - $170K *

Join a team that's pivotal in optimizing deal structuring and execution. This role partners with Sales and Renewals to enhance revenue and minimize churn, ensuring solutions are mutually beneficial an...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $160K *

Join us to drive revenue growth and strategic expansion within a top-tier client partnership, leveraging your expertise in AI and data solutions to convert opportunities in a complex technological env...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $169K *

Lead the charge in enhancing customer success initiatives by driving engagement, optimizing processes, and fostering strong relationships. Collaborate with cross-functional teams to ensure exceptional...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Champion the delivery of complex IT programs for Federal clients, ensuring hardware and logistics efficiently meet regulations and deadlines while fostering cross-functional collaboration for success...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$150K - $175K *

Drive customer success and retention by leading a high-performing team, implementing strategic initiatives, and enhancing service delivery to maximize long-term growth and value for clients across mul...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Unlock potential by leading GTM analytics and revenue operations. Partner with leadership to enhance forecasting, reporting, and efficiency across the organization. Drive strategic planning while deve...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Lead project teams to deliver high-quality outcomes on time and within budget. Collaborate with clients and internal teams to manage project scope, timelines, and communications, ensuring effective re...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Business Services

$160K - $200K *

Lead strategic initiatives that enhance real estate portfolio management by analyzing data, optimizing asset performance, and guiding investment decisions while fostering team growth and continuous im...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$175K - $200K *

Transform compliance within a dynamic enterprise by designing and overseeing an effective Ethics and Compliance Program that aligns with regulations and promotes enterprise growth. Drive culture and a...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$75K - $95K *

Join a team that's shaping the future of crop insurance by building strategic relationships and driving sales growth, while serving as a trusted advisor to agents across the Minnesota territory. Empow...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Explore dynamic opportunities as a key leader driving territory growth, fostering relationships, and delivering expert insights to empower agents and achieve sales success in the ever-evolving crop in...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$160K - $200K *

Join a team that's shaping the future of operational excellence through innovative training programs. Leverage your extensive operations experience to enhance learning initiatives, drive engagement, a...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Lead and develop a high-performing sales team, ensuring adherence to commercial strategy while driving accountability and effective sales processes across the organization...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$132K - $179K *

Lead and innovate within the contact center, driving operational excellence and strategic alignment to enhance customer experience, team engagement, and service delivery across a dynamic financial ser...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$101K - $169K *

Shape the future of data solutions by driving innovative reporting for dealerships, ensuring consistent and actionable insights that empower decision-making for operations and management, while collab...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Advance your career by leading Salesforce operations strategy, ensuring reliable platform performance, and driving continuous improvement across IT and business partnerships. Engage cross-functional t...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $165K *

Shape the future of healthcare product marketing by leading go-to-market strategies and launches within innovative solutions. Collaborate cross-functionally and represent the portfolio at industry eve...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$144K - $187K *

Drive engineering excellence across multiple sites by leading strategic initiatives, optimizing resources and fostering cross-functional collaboration to deliver innovative, high-quality manufacturing...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.