Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$120K - $150K *

Lead a high-performing capture management team pursuing large federal opportunities. Oversee capture strategies, prioritize investments, and ensure consistent practices to enhance growth across variou...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$150K - $180K *

Join a team that empowers financial excellence by leading planning, analysis, and reporting to drive strategic growth, performance insights, and profitability across multiple functions...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$134K - $231K *

Transform the value creation landscape by leading strategic initiatives to enhance margin, cash flow, and organizational growth. Collaborate with cross-functional teams to drive operational excellence...

US-AnywhereRemote

6 days ago

  •   11 - 15 years exp.  •   Business Services

$144K - $180K *

Manage the development of our Client Communications Service, driving growth and efficiency through product strategy, collaboration with teams, and oversight of the roadmap from concept to launch, ensu...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Oversee product management and pricing strategies to drive growth, enhance profitability, and create customer value. Collaborate across teams to ensure alignment and execute innovative, data-driven so...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$69K - $113K *

Join our dynamic team as you drive internal communications, supporting employee engagement, and fostering a connected corporate culture across multiple locations while collaborating with various stake...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $220K *

Accelerate product innovation by developing strategies that drive business goals and enhance market offerings. Collaborate cross-functionally to manage product lifecycle and leverage data insights for...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $220K *

Lead the charge in shaping product strategy and execution for complex offerings. Drive innovation through data-driven decisions while collaborating with cross-functional teams to optimize performance...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$143K - $286K *

Create and lead the strategy for an AI Evaluation & Learning platform that enhances AI quality and user trust across retail operations. Collaborate with cross-functional teams to establish standards a...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$140K - $160K *

Advance operational excellence by leading cross-functional programs that enhance performance, drive growth, and optimize manufacturing efficiency across multiple sites. Collaborate strategically to co...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Drive project execution by managing multiple commissioning projects, ensuring high-quality delivery, financial performance, and team development while effectively communicating with clients and stakeh...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$152K - $201K *

Unlock potential as you lead a dynamic team of managers to drive growth, enhance operations, and elevate customer experiences across your region through strategic collaborations and a focus on develop...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$200K - $225K *

Transform the approach to IP and product counsel by managing a diverse IP portfolio, enforcing licensing, and collaborating with product teams to navigate legal challenges, all while building scalable...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$180K - $220K *

Transform pharmaceutical advertising through strategic medical leadership, ensuring scientific integrity and effective communication across all channels. Collaborate with cross-functional teams to enh...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$93K - $110K *

Lead a sales team to exceed annual revenue goals by driving effective strategies and enhancing team performance through coaching and mentorship. Shape the sales cycle from prospecting to negotiation w...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Business Services

$170K - $230K *

Drive transformation of Enterprise Applications into a high-performing, AI-enabled service organization, while cultivating strategic partnerships and overseeing cross-functional teams to deliver measu...

US-AnywhereRemote

4 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$92K - $145K *

Transform coding operations by leading data strategy and analytics, optimizing performance, and ensuring compliance. Collaborate with cross-functional teams to provide actionable insights and drive co...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Develop and execute innovative product strategies for a global Oil-Flooded compressor portfolio, driving profitable growth through customer insights and cross-functional collaboration to enhance marke...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$195K - $341K *

Drive healthcare excellence by leading clinical consultations, training staff, and reviewing cases. Engage with providers and members while ensuring adherence to quality standards and regulatory guide...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$195K - $341K *

Drive impactful healthcare initiatives by providing clinical guidance, training, and oversight for care quality. Collaborate with providers and ensure adherence to regulatory standards while enhancing...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$195K - $341K *

Engage in improving clinical outcomes through collaboration, education, and oversight, while ensuring regulatory compliance. Lead initiatives across care management, quality improvement, and clinical...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$195K - $341K *

Join a vital leadership role in neonatology oversight, shaping clinical standards and managing care for newborns while enhancing quality initiatives and staff training for optimal patient outcomes...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Join a dynamic team to enhance client experiences through effective system design, leveraging Salesforce and Zoom solutions. Drive operational excellence by optimizing workflows and collaborating with...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Business Services

$76K - $89K *

Join a team that's dedicated to enhancing spatial data management, ensuring excellent data integrity, and driving innovation in occupancy analytics across a diverse client portfolio while improving op...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$125K - $150K *

Lead and innovate model development for generation and load, shaping the future of energy with simulation and technical delivery. Mentor teams, strategize market growth, and ensure compliance across d...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.