Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$120K - $160K *

Transform organizational success by leading strategic program management initiatives that align with enterprise objectives, drive measurable outcomes, and foster cross-functional collaboration across...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$179K - $196K *

Optimize the execution of clinical trials, collaborating with cross-functional teams to ensure timely, budget-compliant, and regulatory-adherent project outcomes while leading a team of Clinical Trial...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$98K - $101K *

Drive client success by leading pricing and portfolio optimization solutions, enhancing revenue through strategic consultative selling and collaboration across teams. Influence stakeholders and manage...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $168K *

Transform the Customer Success landscape by leading a dynamic team, coaching reps, managing escalations, and driving continuous improvement for an outstanding customer experience...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $140K *

Shape the future of data operations by leveraging AI to unify and analyze operational data, drive problem management practices, and enhance decision-making across technical teams, ultimately ensuring...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$60K - $100K *

Join a team that's dedicated to client success by managing all aspects of client relationships, ensuring satisfaction, and overseeing projects with precision. Utilize your skills to drive outcomes and...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$60K - $100K *

Join a dynamic team to manage client relationships, overseeing onboarding and service quality. Ensure customer satisfaction while collaborating with diverse teams to achieve operational excellence and...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $120K *

Lead the charge in transforming supply chain visibility for enterprises by orchestrating complex implementations, ensuring clients derive maximum value through expert consultation and project manageme...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Transportation

$90K - $120K *

Empower distribution excellence as you lead operations across multiple sites, driving continuous improvement and strategic growth. Collaborate with diverse teams to optimize processes and create a hig...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Transportation

$188K - $230K *

Elevate your career as a Lead Data Engineer, driving the development of scalable data pipelines and collaborating with analytics teams to enhance AI/ML initiatives across the organization while mentor...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$189K - $246K *

Empower your career by leading global regulatory strategies for late-stage clinical programs, ensuring compliance and driving interaction with health authorities to achieve successful product commerci...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$195K - $230K *

Lead clinical quality oversight and data integrity for late-stage clinical programs, ensuring compliance with global GCP regulations. Partner with cross-functional teams to drive strategies that suppo...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$75K - $95K *

Optimize our Dynamics 365 CRM environment by enhancing usability, supporting users, and ensuring data integrity. Collaborate with teams to streamline processes while driving continuous improvements in...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $95K *

Engage with users to optimize CRM processes, ensuring quality support, effective training, and efficient enhancements. Collaborate with sales, IT, and vendors to improve system usability and drive use...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $95K *

Develop and enhance a robust Dynamics 365 CRM system to improve user experience, data quality, and operational efficiency. Engage with sales and IT teams to drive system usability and foster effective...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $120K *

Empower your career as a Dynamics 365 CRM Administrator, supporting and enhancing our CRM system, ensuring data quality, and improving user experience. Collaborate with teams to streamline processes a...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $95K *

Launch impactful CRM solutions by overseeing Dynamics 365 administration, enhancing user experience, and driving data quality initiatives across all departments to optimize sales processes and workflo...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $180K *

Pioneer enterprise identity security by leading IAM transformations, overseeing identity lifecycle governance, and implementing risk reduction strategies in a modern, AI-driven environment while colla...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Drive revenue growth and market expansion as a leader of national sales strategy, guiding teams and executing commercial plans to enhance customer relationships and achieve business objectives across...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Business Services

$75K - $95K *

Develop and coordinate impactful training programs across multiple teams, ensuring adherence to company values and efficiency. Champion employee development while measuring training effectiveness and...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $110K *

Join a dynamic team to deliver technical expertise in turbomachinery servicing, overseeing installations, troubleshooting, and maintenance projects globally, while ensuring customer satisfaction and c...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$169K - $213K *

Transform the Solution Advisor function across Pricing Solutions, ensuring scalable growth and compliance through strategic design, execution, and cross-functional collaboration, while enhancing clien...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$80K - $120K *

Reimagine customer collaboration as you drive account growth and retention with strategic enterprise clients. Serve as a trusted advisor, ensuring clients harness the full value of our platform to mee...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$154K - $242K *

Empower your career by leading operational strategies in oncology trials. Collaborate with cross-functional teams and oversee clinical programs to ensure high-quality, timely execution. Drive innovati...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$148K - $274K *

Drive innovative program development while ensuring stakeholder alignment and optimal performance outcomes. Lead cross-unit integration, adapt technology use, and enhance consumer experience through e...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.