Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
$139K - $209K *
Elevate your career by leveraging scientific expertise to drive sales growth in the life sciences sector. Collaborate with customers to align their research needs with innovative solutions, fostering...
1 week ago
Regional Sales Director, Identity Security - North Pacific
$385K - $400K *
Pioneer a high-performing Sales Team in your region, driving growth through effective methodologies and mentorship. Lead initiatives to exceed quotas while fostering key relationships and ensuring bes...
2 weeks ago
Parcel Business Development Manager
$97K - $142K *
Accelerate progress at driving new business growth through strategic B2B sales, leveraging data analysis and consultative approaches to enhance parcel shipping solutions and improve customer outcomes...
1 week ago
DIRECTOR, OPERATIONAL INNOVATION & ENABLEMENT
$160K - $180K *
Lead organizational capability by bridging strategy and execution across diverse hospitality operations. Drive scalable frameworks and change management to enhance performance and sustain innovation a...
2 days ago
Stonehaven - Director of Actuarial Services
$200K - $350K *
Transform actuarial services by validating third-party data, establishing loss assumptions, and independently reserving gross/ceded/net. Lead technical support for the Reserve Committee while enhancin...
2 weeks ago
Senior Director of Sales - Drive-Thru, Americas
$160K - $200K *
Champion growth by leading enterprise sales initiatives in the QSR sector. Drive strategic account development, build executive relationships, and convert opportunities into recurring revenue while es...
2 weeks ago
$90K - $110K *
Join a team that's driving sales growth in the home improvement sector. This role focuses on developing dealer partnerships, expanding market presence, and achieving sales objectives through strategic...
3 days ago
$98K - $102K *
Grow your career with a dynamic role that combines technical expertise and leadership in pest management. Drive compliance, training, and operational excellence across multiple branches while ensuring...
3 days ago
$110K - $130K *
Lead the charge in driving revenue growth and market expansion while managing a team of Territory Managers. Collaborate cross-functionally to align strategies and foster strong customer relationships...
1 week ago
Senior Director, Operations Technology
$171K - $265K *
Strategize and lead the operations technology vision, driving modernization and innovation across platforms to enhance business outcomes in customer service, claims, and digital solutions, while foste...
3 weeks ago
Division Manager, Commercial Banking
$207K - $267K *
Drive a high-performing team to manage and grow commercial banking relationships, ensuring customer satisfaction and strategic income growth while leading initiatives for new business opportunities an...
2 weeks ago
Business Development Representative (BDR) Manager - (US)
$100K - $115K *
Grow and lead a high-performing BDR team, driving pipeline success through strategic coaching and data-driven insights. Collaborate cross-functionally to optimize sales processes and ensure seamless h...
2 weeks ago
Director Utilization Management
$110K - $130K *
Join a team that's dedicated to optimizing healthcare delivery through strategic leadership in Utilization Management. Drive excellence in clinical care and operational outcomes while ensuring complia...
2 weeks ago
Director , Ai Support Transformation (ServiceNow)
$130K - $150K *
Elevate support operations by leading AI transformation initiatives, enhancing customer experience and operational efficiency through strategic ServiceNow platform management and innovative workflow r...
2 weeks ago
Senior Manager, PMO (P&C Insurance)
$140K - $175K *
Lead transformative insurance program initiatives, overseeing technology enhancements and operational workflows. Collaborate across teams to drive project management and ensure compliance, while optim...
3 days ago
Director, Provider Compensation
$138K - $221K *
Transform provider compensation strategies by leading innovative, compliant programs that align with organizational goals and industry standards, while managing a dedicated team and ensuring effective...
Yesterday
$104K - $163K *
Shape the future of IT project management by leading cross-functional teams to deliver impactful technology solutions on time and within scope, while enhancing processes and ensuring effective stakeho...
Reposted 1 week ago
$150K - $180K *
Shape the future of security by leading our first dedicated security function. You'll build and execute a comprehensive security program, ensuring safe AI adoption while protecting sensitive health da...
1 week ago
Director of Revenue Operations
$150K - $170K *
Optimize revenue operations by partnering with leadership to enhance GTM strategies, manage HubSpot systems, and drive data quality. Lead analytics and reporting while fostering cross-functional align...
3 days ago
$150K - $190K *
Drive member activation by leading a cross-functional team to optimize outreach, incentives, and messaging strategies. Own the activation roadmap and funnel metrics to enhance engagement and ensure sc...
3 weeks ago
Director of National Accounts-Specimen Management
$135K - $160K *
Drive growth and strategy for Specimen Management in key accounts, fostering relationships with executives and collaborating across teams to enhance business results and cross-selling opportunities...
2 weeks ago
$145K - $175K *
Champion customer success by leading a dynamic team to enhance client relationships, drive account growth, and ensure exceptional service delivery while collaborating across departments to achieve str...
2 weeks ago
District Sales Manager, Aftermarket - Los Angeles, CA
$90K - $100K *
Advance aftermarket sales by developing strategies, nurturing distributor relationships, and driving product conversions. Leverage technical expertise in the pool industry to achieve growth and foster...
Reposted 1 week ago
Senior Director, Engineering Program/Project Management
$160K - $190K *
Lead the technical direction of a strategic customer program, overseeing all phases from concept to volume ramp. Collaborate with cross-functional teams to ensure successful product delivery while mai...
Today
Senior Director, Technology Account Management
$185K - $220K *
Elevate your career by ensuring high-quality IT service delivery for a major financial client. Collaborate with stakeholders, manage incidents, and drive operational excellence while mentoring a team...
2 weeks ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.