Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
Vice President, Revenue Operations
$150K - $175K *
Transform revenue operations by leading systems, data, and processes that unify Sales, Marketing, and Customer Success into a streamlined revenue engine, driving growth and efficiency across the organ...
3 weeks ago
Sr. Director, Executive & Internal Communications
$195K - $325K *
Champion transformative executive and internal communications strategies that shape leadership narratives and enhance employee engagement across diverse channels for maximum alignment and trust within...
Reposted 1 week ago
Director, Technical Product Management
$150K - $180K *
Pioneer the strategy and execution of data platforms and AI products, leading cross-functional teams to enhance commercial life sciences solutions while driving revenue growth and product adoption in...
Reposted 5 days ago
$114K - $157K *
Drive sales success by leading advisor engagement and strategic partnerships. Collaborate with field leaders and product experts to enhance regional performance and support financial advisors in achie...
2 weeks ago
$150K - $180K *
Lead the charge in driving revenue growth by managing a high-performing sales team, executing strategic initiatives, and fostering strong customer relationships in the enterprise cybersecurity sector...
1 week ago
$150K - $180K *
Lead the charge in global quality strategy for high-speed interconnect solutions, driving operational excellence and customer satisfaction. Collaborate across teams to ensure top-tier product quality...
4 days ago
Senior Director, Investor Relations
$192K - $256K *
Deliver impactful investor relations strategies that enhance company visibility, build investor confidence, and drive long-term shareholder value. Collaborate with senior leadership to translate compl...
Reposted 3 days ago
Senior Manager, Commercial Solutions
$115K - $125K *
Elevate client relationships by leading new product expansions and delivering tailored solutions. Collaborate with Client Success Managers to ensure seamless execution and drive commercial excellence...
Yesterday
Director, Head of Project Execution, Digital Technologies
$120K - $145K *
Innovate digital experiences by leading project execution across technology portfolios. Collaborate with business and tech leaders to drive priorities, enhance capabilities, and deliver exceptional me...
2 weeks ago
$150K - $180K *
Transform power generation strategies by leading innovative solutions and optimizing energy contracts. Drive collaboration across teams to enhance project management and accelerate market readiness fo...
1 week ago
Sr. Director, Technical Sales Specialist - Downstream BioProcessing
$160K - $190K *
Shape the future of global sales strategy by leading commercial efforts, driving revenue growth, and enhancing customer engagement across diverse market segments in a dynamic, collaborative environmen...
1 week ago
$100K - $120K *
Lead strategic management of real estate transactions, ensuring optimal outcomes for clients through collaboration and innovative solutions across a diverse portfolio of commercial properties...
Reposted 1 week ago
Account Executive - Life Sciences / Pharma
$120K - $145K *
Transform enterprise accounts by driving strategic sales in AI infrastructure, HPC, and cloud solutions. Lead complex sales cycles, build executive relationships, and partner with technical teams to d...
3 days ago
$162K - $243K *
Join a team that's dedicated to advancing clinical trials through strategic oversight and collaboration. Lead project management efforts globally, ensuring quality, cost, and timeline objectives are m...
1 week ago
Sales Director, Enterprise Grocery Retail, Midwest
$120K - $150K *
Drive enterprise-level sales by leading strategic initiatives with major grocery retailers. Leverage industry expertise to shape sales strategies, close complex deals, and deepen relationships, ultima...
Reposted 3 weeks ago
$180K - $220K *
Lead the global Accounting and Treasury function, driving financial systems, reporting, and IPO readiness while building a scalable team to support international growth and operational complexity...
1 week ago
$135K - $160K *
Elevate your career by leading the strategy and execution of analytics products that drive measurable value in healthcare. Collaborate across teams to transform complex data into actionable insights t...
1 week ago
Senior Project Manager, Client Services
$110K - $130K *
Drive client satisfaction as a Senior Project Manager, overseeing eDiscovery projects, managing budgets, and consulting on best practices. Lead teams, enhance workflows, and ensure timely delivery whi...
1 week ago
Director, Product Management - Merchant Acquisition & Growth
$157K - $252K *
Drive growth by leading the product strategy for merchant acquisition, enhancing onboarding experiences, and optimizing sales funnels. Collaborate with cross-functional teams to innovate and leverage...
Reposted 2 weeks ago
Senior Director - Long Term Care - North Dakota
$125K - $150K *
Lead operations and strategic planning in long-term care, ensuring compliance and quality while enhancing resident experiences across multiple locations. Collaborate with staff for operational stabili...
Reposted 2 days ago
$80K - $95K *
Unlock customer success by managing relationships and optimizing the Goby platform. Collaborate with teams to enhance service delivery, drive value creation, and support clients in achieving their sus...
1 week ago
Associate Director, Regulatory Project Management
$136K - $220K *
Unlock project management excellence in Global Regulatory Affairs, driving timelines and compliance for drug submissions. Collaborate cross-functionally to ensure accurate documentation and effective...
Reposted 2 weeks ago
$150K - $180K *
Accelerate progress at the forefront of AI initiatives, driving strategic development and implementation across the Health Systems and Government Services unit to enhance operational excellence and cu...
1 week ago
Director - AI Digital Product Management - Commercial Value & Access
$199K - $269K *
Grow your career with a leadership role in AI Digital Product Management, driving strategy and innovation across a portfolio of AI products. Collaborate with cross-functional teams to deliver scalable...
3 weeks ago
Director of Strategic Accounts, Central U.S.
$135K - $160K *
The Director of Strategic Accounts is responsible for developing and closing business with Motive's largest prospects, primarily targeting Fortune 500 companies. This role involves building relationsh...
Reposted 2 weeks ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.