Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$120K - $150K *

Transform sales success by leading a team of Account Executives to exceed targets while fostering a high-performance culture. Collaborate cross-functionally to drive exceptional customer experiences a...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $180K *

Explore innovative sales strategies to lead growth across North America and Latin America. Drive opportunities, enhance market presence, and achieve ambitious revenue goals while fostering collaborati...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Drive retention and growth by managing lifecycle strategies, focusing on customer engagement, and optimizing the journey for returning students through innovative marketing and data-driven insights ac...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$179K - $269K *

Lead innovative design solutions for dynamic SaaS platforms, collaborating with cross-functional teams and driving user-centered designs that simplify complex problems, enhancing both user experience...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $90K *

Join a team that drives revenue growth by engaging retail accounts through strategic selling. You'll manage the full sales cycle, building enduring relationships while leveraging your industry experti...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$120K - $150K *

Shape the future of healthcare reimbursement by leading strategic partner relationships. As a key member of the Client Experience team, you'll develop and execute innovative strategies to ensure partn...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $160K *

Champion product strategy by leading discovery and execution for AI-powered solutions in commercial real estate. Collaborate with diverse teams and use domain expertise to drive innovation and deliver...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Real Estate & Construction

$145K - $270K *

Drive stability by providing surge support for product launches and critical changes, ensuring effective execution and alignment across operations. Collaborate with teams to enhance readiness and swif...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$90K - $95K *

Drive operational excellence and stakeholder engagement as a strategic leader overseeing regional wellness and fitness operations, ensuring alignment with business strategies and revenue targets while...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$70K - $100K *

Deliver results as you manage sales for a vital product line, exceeding revenue goals through strategic planning and relationship building in the Operating Room environment...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $150K *

Lead the transformation of customer experience through strategic vision and execution. Drive impactful storytelling, measurable outcomes, and develop capabilities at scale within our global organizati...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Transform customer experience through strategic leadership in CXAI. Lead the vision and execution of change management, creating compelling narratives and measurable outcomes for a 75,000-person globa...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $200K *

Pioneer a culture of excellence by leading a sales team of attorneys. Elevate team performance, implement coaching frameworks, and drive significant conversion rates. Embrace challenges to foster cont...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Legal & Accounting

$130K - $180K *

Join a team that's driving M&A success by taking ownership of operational performance for newly acquired sites. Manage multi-site teams, ensure seamless integration, and realize financial goals while...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$75K - $95K *

Deliver outstanding leadership by developing regional plans to achieve sales goals and profitability. Coach and mentor account managers to enhance their skills, ensuring excellent service standards wh...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$91K - $171K *

Empower your career by leading cross-functional initiatives to innovate and optimize lending and deposit products. Drive strategic goals from concept to delivery, ensuring alignment with business prio...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$145K - $270K *

Transform execution outcomes by bridging enterprise strategy with field operations. Lead Therapeutic Area initiatives, ensuring smooth launches and transitions into steady-state operations while foste...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $120K *

Champion customer relationships by owning account strategy, driving performance metrics, and ensuring service excellence. Collaborate with teams to address challenges and deliver value, guiding long-t...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Transportation

$185K - $334K *

Bring your expertise to drive transformational change as you lead multi-disciplinary teams in consulting engagements for large clients, focusing on business and IT solutions that enhance customer ecos...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$128K - $135K *

Engineer robust telecommunications solutions by leading complex project lifecycles, enhancing service reliability, and driving compliance initiatives in a dynamic enterprise setting. Collaborate with...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$150K - $175K *

Unlock potential by driving sales strategies for family building solutions in small to mid-market employer groups. Lead consultative engagements, exceed revenue targets, and collaborate with teams to...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$143K - $286K *

Drive growth and innovation within our membership ecosystem by leading cross-functional initiatives, validating ideas through experimentation, and scaling successful strategies to enhance acquisition...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $220K *

Shape the future of product innovation by leading strategic initiatives and guiding cross-functional teams to optimize customer experiences and drive measurable business impact in complex product envi...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $220K *

Optimize product strategy and execution to drive innovation and operational efficiency. Leverage data insights to mentor teams and align product roadmaps with business goals while overseeing end-to-en...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Empower project success as a Program Manager, overseeing execution quality and financial performance across multiple commissioning projects while developing Project Managers to achieve strategic objec...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.