Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$143K - $286K *

Champion strategic people partnerships to shape and scale AI-driven teams, translating business needs into leadership strategies that drive productivity and organizational effectiveness in a dynamic g...

San Bruno, CARemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$135K - $160K *

Elevate our deal desk function by transforming processes into a scalable model. You'll implement AI tools, streamline order forms, and ensure efficient deal structuring while collaborating with cross...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$110K - $130K *

Lead the development of a compelling brand narrative and content strategy, empowering Sales and Marketing teams with impactful assets. Manage a team and external partners to consistently deliver high...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Drive your career with a strategic leadership role focused on enhancing group exercise programming, aligning with company goals, and fostering membership growth through innovative planning and executi...

California, USRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$120K - $160K *

Join a team that's driving growth by identifying and developing Large Enterprise sales opportunities, ensuring customer satisfaction, and implementing strategic account plans to maximize revenue and b...

California, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Shape the future of global transitions by leading complex initiatives that ensure seamless execution and operational readiness. Collaborate with stakeholders to drive strategy, governance, and risk ma...

Pennsylvania, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$175K - $210K *

Lead the global SIOP process, ensuring synchronization across Sales, Marketing, and Supply Chain functions to optimize inventory and enhance operational efficiency for $1.2B in annual sales. Drive str...

RemoteRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$202K - $213K *

Lead a dynamic team of product marketers to shape the future of advertising strategies, ensuring seamless product launches and cohesive messaging that drives market leadership and enhances advertiser...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$203K - $214K *

Transform the Ads ecosystem by leading a team of product marketers to create cohesive go-to-market strategies, ensuring seamless product launches and a strong narrative that drives advertiser engageme...

CanadaRemote

2 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$125K - $150K *

Join a team that's dedicated to optimizing commercial performance across underperforming hotels. Drive revenue growth through strategic sales initiatives, collaboration, and data-driven insights while...

Chicago, ILRemote

2 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$180K - $230K *

Transform the future of platform strategy by leading Dynata+ to drive growth, enhance customer success, and establish a robust ecosystem. Oversee product development, P&L management, and enterprise-wi...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Media

$79K - $127K *

Join a team that's dedicated to enhancing electronic enrollment solutions. Lead operational performance, manage a high-performing team, and drive innovation through emerging technologies while ensurin...

Pennsylvania, USRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$220K - $280K *

Lead the charge in medical strategy excellence, overseeing team growth and client relationships while translating complex medical insights into actionable brand strategies across diverse therapeutic a...

New York, NYRemote

Reposted today

  •   8 - 10 years exp.  •   Media

$86K - $107K *

Lead talent acquisition strategies to enhance recruiting operations for healthcare professionals. Collaborate with cross-functional teams to drive revenue growth, improve fill rates, and build sustain...

Florida, USRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Staffing

$123K - $164K *

Drive end-to-end design execution for major data center projects, leading multidisciplinary teams to ensure alignment with safety, sustainability, and commercial goals throughout the project lifecycle...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$125K - $130K *

Join a dynamic team as a strategic marketing partner, driving growth and market positioning for office advisory services through innovative strategies and compelling narratives...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $105K *

Collaborate with us to manage federal government contracts, ensuring compliance and effective execution throughout the contracting lifecycle. Support proposal development, contract administration, and...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Staffing

$160K - $200K *

Join a team that's redefining customer acquisition in the P&C insurance market. Drive strategic partnerships, enhance demand management, and support innovative solutions to elevate our marketplace to...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Lead strategic communications for technology and AI, translating complex narratives into compelling stories that build trust and credibility. Collaborate with cross-functional teams to enhance brand r...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$85K - $95K *

Join a dynamic team to deliver exceptional client service, manage accounts, and enhance relationships with AmLaw firms. Drive success through proactive communication, issue resolution, and a client-fi...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$148K - $175K *

Elevate your career by providing strategic oversight of project controls, balancing technical leadership with client advisory support. Mentor teams and influence delivery models while contributing to...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$160K - $200K *

Drive the evolution of Sales Operations by designing and optimizing processes, governance, and technology to enhance execution and productivity across the organization, ensuring alignment with strateg...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$85K - $107K *

Drive product strategy and enhancements by collaborating across teams to optimize performance, efficiency, and customer satisfaction. Leverage data insights to evolve offerings and ensure alignment wi...

Bridgeton, MORemote

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$170K - $230K *

Pioneer a high-performing sales team, driving revenue growth through strategic leadership and client engagement. Shape the future of our corporate sales efforts by optimizing processes and fostering c...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Lead the charge in driving sales and market growth for key Northeast accounts. Collaborate with cross-functional teams to enhance customer relationships and achieve profitability objectives while mana...

Newton, NJRemote

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.