Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$150K - $180K *

Engage with C-suite leaders to drive strategic sales for a compliance platform. Lead full sales cycles, develop account strategies, and leverage AI tools to enhance client relationships and achieve re...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$131K - $209K *

Transform client relationships by leading a team to deliver proactive solutions in voluntary benefits. Drive strategic initiatives, enhance service delivery, and foster a culture of continuous improve...

Portland, ORRemote

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$139K - $217K *

Join a dynamic team to drive the complete contract lifecycle, ensuring compliance and profitability through strategic negotiation and risk management. Collaborate cross-functionally to enhance process...

New Hampshire, USRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$175K - $200K *

Champion strategic growth and account management with top-tier National Accounts. Lead a team towards innovative solutions, driving revenue and market impact while collaborating across departments for...

RemoteRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Healthcare

$175K - $334K *

Drive your career by leading a global team in cybersecurity operations, shaping enterprise-wide strategies for detection and response, and ensuring rapid threat remediation while enhancing operational...

Hartford, CTRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$199K - $269K *

Shape patient affordability strategies by leading a dynamic team focused on co-pay programs and innovative solutions. Collaborate cross-functionally to enhance operations, optimize performance, and dr...

United StatesRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$145K - $182K *

Drive demand planning excellence by leading the Americas team, collaborating across functions to enhance forecasting accuracy and integrated business planning. Transform scenario planning capabilities...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $145K *

Optimize runtime authorization strategies across diverse segments, driving technical wins and enabling Sales Engineers. Leverage deep IAM and PAM expertise to deliver impactful solutions, ensuring com...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$98K - $155K *

Shape strategic partnerships to enhance dialysis services in skilled nursing facilities. Drive acquisition efforts and collaborate with leadership to develop market strategies that propel growth and i...

RemoteRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Healthcare

$135K - $160K *

Unlock your potential as you own the financial performance of a dynamic business unit, driving strategic decisions and enhancing visibility to shape impactful processes and outcomes. Join a hands-on l...

Morrisville, NCRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$76K - $127K *

Elevate your career by driving impactful marketing strategies for electronic prior authorization solutions. Collaborate across teams to enhance provider engagement and improve patient access, while le...

Columbus, GARemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$75K - $90K *

Elevate your career by driving B2B demand generation through new client acquisition and account growth. Build strong relationships with key stakeholders while leveraging AI to enhance your sales strat...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$126K - $202K *

Lead impactful initiatives by analyzing data and building tools that drive revenue growth. Collaborate with product teams to identify gaps, streamline processes, and enhance enterprise readiness, ensu...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Transform enterprise service delivery by leading cross-center operations, enhancing efficiency, and ensuring high-quality IT services across multiple locations. Drive initiatives that improve performa...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$105K - $150K *

Transform healthcare insights by leading client engagements with real-world data. Drive business development and project delivery while building long-term client relationships in a dynamic, hybrid wor...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$128K - $190K *

Shape the future of biotech by driving strategic sales and fostering key client relationships. Leverage your expertise to maximize revenue growth and enhance client satisfaction in a dynamic, fast-pac...

California, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Lead the charge in driving operational excellence and portfolio growth, ensuring customer satisfaction and seamless delivery across innovative projects. Collaborate with sales and project teams to ele...

United StatesRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$160K - $200K *

Engage in strategic leadership to drive operational excellence and service delivery for global Digital Workplace Solutions. Lead teams, enhance client relationships, and optimize performance in a fast...

Pennsylvania, USRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $145K *

Champion data-driven decision-making by establishing a unified product metrics framework. Collaborate across teams to enhance product health insights, streamline reporting, and drive strategic initiat...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $190K *

Join a team that's redefining transportation operations by leading strategic initiatives, optimizing logistics networks, and driving compliance for high-value goods. Leverage your expertise to enhance...

RemoteRemote

4 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$137K - $220K *

Drive impactful product strategies and lifecycle management for Broadband FTTx and DCOM Products, connecting market insights to business execution while collaborating across teams to enhance customer...

RemoteRemote

Yesterday

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$100K - $115K *

Join a team that's dedicated to enhancing customer success through expert management of software solutions, ensuring exceptional service delivery and operational excellence in public safety environmen...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$143K - $286K *

Champion strategic people partnerships to shape and scale AI-driven teams, translating business needs into leadership strategies that drive productivity and organizational effectiveness in a dynamic g...

San Bruno, CARemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$135K - $160K *

Elevate our deal desk function by transforming processes into a scalable model. You'll implement AI tools, streamline order forms, and ensure efficient deal structuring while collaborating with cross...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$110K - $130K *

Lead the development of a compelling brand narrative and content strategy, empowering Sales and Marketing teams with impactful assets. Manage a team and external partners to consistently deliver high...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.