Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
$150K - $180K *
Engage with C-suite leaders to drive strategic sales for a compliance platform. Lead full sales cycles, develop account strategies, and leverage AI tools to enhance client relationships and achieve re...
4 days ago
Senior Director Relationship Management, Voluntary Benefits
$131K - $209K *
Transform client relationships by leading a team to deliver proactive solutions in voluntary benefits. Drive strategic initiatives, enhance service delivery, and foster a culture of continuous improve...
2 days ago
$139K - $217K *
Join a dynamic team to drive the complete contract lifecycle, ensuring compliance and profitability through strategic negotiation and risk management. Collaborate cross-functionally to enhance process...
Reposted 4 days ago
$175K - $200K *
Champion strategic growth and account management with top-tier National Accounts. Lead a team towards innovative solutions, driving revenue and market impact while collaborating across departments for...
Reposted 4 days ago
Executive Director - Cyber Defense Operations
$175K - $334K *
Drive your career by leading a global team in cybersecurity operations, shaping enterprise-wide strategies for detection and response, and ensuring rapid threat remediation while enhancing operational...
Reposted 1 week ago
Director, Copay & Affordability
$199K - $269K *
Shape patient affordability strategies by leading a dynamic team focused on co-pay programs and innovative solutions. Collaborate cross-functionally to enhance operations, optimize performance, and dr...
Reposted 4 days ago
IBP & Demand Planning Assoc Director
$145K - $182K *
Drive demand planning excellence by leading the Americas team, collaborating across functions to enhance forecasting accuracy and integrated business planning. Transform scenario planning capabilities...
1 week ago
$120K - $145K *
Optimize runtime authorization strategies across diverse segments, driving technical wins and enabling Sales Engineers. Leverage deep IAM and PAM expertise to deliver impactful solutions, ensuring com...
1 week ago
$98K - $155K *
Shape strategic partnerships to enhance dialysis services in skilled nursing facilities. Drive acquisition efforts and collaborate with leadership to develop market strategies that propel growth and i...
Reposted 2 days ago
Director, FP&A Business Partner
$135K - $160K *
Unlock your potential as you own the financial performance of a dynamic business unit, driving strategic decisions and enhancing visibility to shape impactful processes and outcomes. Join a hands-on l...
Reposted 4 weeks ago
Product Marketing Manager - Provider
$76K - $127K *
Elevate your career by driving impactful marketing strategies for electronic prior authorization solutions. Collaborate across teams to enhance provider engagement and improve patient access, while le...
2 weeks ago
$75K - $90K *
Elevate your career by driving B2B demand generation through new client acquisition and account growth. Build strong relationships with key stakeholders while leveraging AI to enhance your sales strat...
3 weeks ago
Staff Product Operations Manager, Platform
$126K - $202K *
Lead impactful initiatives by analyzing data and building tools that drive revenue growth. Collaborate with product teams to identify gaps, streamline processes, and enhance enterprise readiness, ensu...
3 weeks ago
Cross-Centers Service Delivery Operations Lead
$120K - $145K *
Transform enterprise service delivery by leading cross-center operations, enhancing efficiency, and ensuring high-quality IT services across multiple locations. Drive initiatives that improve performa...
4 weeks ago
$105K - $150K *
Transform healthcare insights by leading client engagements with real-world data. Drive business development and project delivery while building long-term client relationships in a dynamic, hybrid wor...
Reposted 2 weeks ago
Sr Account Director, Business Development (Biotech CDSD) -US -West Coast Region
$128K - $190K *
Shape the future of biotech by driving strategic sales and fostering key client relationships. Leverage your expertise to maximize revenue growth and enhance client satisfaction in a dynamic, fast-pac...
3 weeks ago
Delivery Director-Telecommunications-ServiceNow TSOM, CSM, TI, FSM, OSS, BSS
$150K - $180K *
Lead the charge in driving operational excellence and portfolio growth, ensuring customer satisfaction and seamless delivery across innovative projects. Collaborate with sales and project teams to ele...
Reposted 2 weeks ago
Senior Director - Delivery Management
$160K - $200K *
Engage in strategic leadership to drive operational excellence and service delivery for global Digital Workplace Solutions. Lead teams, enhance client relationships, and optimize performance in a fast...
2 weeks ago
Senior Product Management Operations Manager
$120K - $145K *
Champion data-driven decision-making by establishing a unified product metrics framework. Collaborate across teams to enhance product health insights, streamline reporting, and drive strategic initiat...
1 week ago
$160K - $190K *
Join a team that's redefining transportation operations by leading strategic initiatives, optimizing logistics networks, and driving compliance for high-value goods. Leverage your expertise to enhance...
4 weeks ago
$137K - $220K *
Drive impactful product strategies and lifecycle management for Broadband FTTx and DCOM Products, connecting market insights to business execution while collaborating across teams to enhance customer...
Yesterday
Software Customer Service Manager
$100K - $115K *
Join a team that's dedicated to enhancing customer success through expert management of software solutions, ensuring exceptional service delivery and operational excellence in public safety environmen...
1 week ago
Director, People (AI, Product & Design)
$143K - $286K *
Champion strategic people partnerships to shape and scale AI-driven teams, translating business needs into leadership strategies that drive productivity and organizational effectiveness in a dynamic g...
Reposted 2 weeks ago
$135K - $160K *
Elevate our deal desk function by transforming processes into a scalable model. You'll implement AI tools, streamline order forms, and ensure efficient deal structuring while collaborating with cross...
4 weeks ago
Senior Manager, Content & Brand (CAN/USA)
$110K - $130K *
Lead the development of a compelling brand narrative and content strategy, empowering Sales and Marketing teams with impactful assets. Manage a team and external partners to consistently deliver high...
3 weeks ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.