Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$83K - $95K *

Shape the future of supply chain management by driving analytics and execution strategies that optimize inventory performance and enhance customer partnerships through collaborative problem-solving an...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Food & Beverages

$90K - $130K *

Empower a high-performing SDR team by refining outreach strategies and driving accountability in qualified lead generation. Collaborate across functions to enhance marketing alignment and develop top...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $126K *

Explore a dynamic opportunity leading a team in providing exceptional customer support. Drive operational excellence, foster teamwork, and advocate for client needs in a fast-paced technical environme...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Technical Services

$118K - $219K *

Lead the charge in market research and insights, turning data into actionable strategies that align with business priorities. Collaborate across teams to enhance research quality and stakeholder engag...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$108K - $181K *

Drive profitable growth by shaping commercial strategies and leading sales agreements in the Power Transformer market. Engage with customers and leverage expertise to enhance collaboration and busines...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$90K - $120K *

Shape the future of IT operations by leading a dynamic team to drive automation, enhance processes, and achieve excellence in service delivery, transforming a reactive environment into one of accounta...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$118K - $219K *

Develop and implement audit programs to ensure payment integrity while guiding compliance processes to align with state and federal regulations, enhancing overall operational efficiencies through stra...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $130K *

Take ownership of high-impact Oracle ERP projects, leading teams through the SDLC process and enhancing our 3PL solutions. Collaborate cross-functionally to drive success, mentor peers, and optimize p...

US-AnywhereRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $180K *

Lead the charge in owning and optimizing the financial operations and forecasting that drive success across the organization, breaking new ground through cross-functional partnerships and innovative F...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $150K *

Transform privacy compliance by developing a robust program that ensures adherence to regulations while fostering collaboration across departments and educating teams on best practices...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$90K - $120K *

Accelerate team success by managing project deliverables, mentoring staff, and ensuring high-quality outcomes within budget. Cultivate client relationships and drive business growth while fostering an...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Create and operationalize a comprehensive insurance revenue cycle for behavioral health. Lead processes from eligibility verification to payment collection, focusing on multi-state expansion and compl...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $100K *

Innovate as you lead complex project implementations for public safety clients, coordinating cross-functional teams while managing scope, budget, and risks to ensure successful project deliveries from...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $150K *

Optimize API and integration strategies for our Standalone Parcel initiative, enhancing partnerships with external TMS and carriers to improve logistics efficiency and customer satisfaction across the...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$90K - $120K *

Innovate dealer pricing strategies and enhance operations for streamlined support. Lead contract management, improve workflow efficiencies, and ensure scalability across dealer networks, collaborating...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$71K - $119K *

Unlock innovative digital solutions that enhance user experiences and drive business performance through collaboration, insights, and strategic implementation in a dynamic healthcare setting...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$125K - $205K *

Join a dynamic team as you lead cross-functional initiatives to drive the development of digital features, balancing strategic insight with execution smarts to deliver impactful solutions...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Elevate your career by leading strategic account management and solution selling. Drive sales growth, build executive relationships, and innovate information management solutions for enterprise client...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Business Services

$125K *

Help us drive growth by building relationships in the SaaS/Security space. Utilize your expertise to exceed sales targets, manage lead funnels, and collaborate effectively across teams to deliver valu...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Manage and coordinate diverse project teams to successfully deliver complex software implementations for public safety clients, ensuring effective communication and adherence to scope, schedule, and b...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $120K *

Support a dynamic team as you enhance quality standards and increase retention, while developing strategic systems to improve agency performance and profitability in a remote work environment...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $150K *

Drive customer lifecycle marketing strategies for iCasino and Sportsbook. Lead CRM initiatives to enhance retention and loyalty, manage omni-channel communications, and partner with martech teams for...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$120K - $150K *

Drive strategic leadership in customer lifecycle marketing for online gaming brands, focusing on automated CRM initiatives, omni-channel management, and data analysis to enhance retention, loyalty, an...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$120K - $150K *

Transform sales success by leading a team of Account Executives to exceed targets while fostering a high-performance culture. Collaborate cross-functionally to drive exceptional customer experiences a...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $180K *

Explore innovative sales strategies to lead growth across North America and Latin America. Drive opportunities, enhance market presence, and achieve ambitious revenue goals while fostering collaborati...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.