Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$88K - $145K *

Lead the operational engine for Digital Product releases, ensuring precision in launches through collaborative change management. Drive process adoption across teams and empower them to deliver qualit...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$130K - $150K *

Join a team that's committed to achieving global health goals by managing financial operations for high-impact health projects, ensuring compliance and efficiency while empowering teams across multipl...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$79K - $158K *

Lead the growth of commercial HVAC services by identifying and developing client relationships. Optimize performance and sustainability of customer building assets through tailored solutions and consu...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Business Services

$190K - $285K *

Lead the charge in shaping effective distribution strategies to enhance patient access. Build strong partnerships with key channel stakeholders while driving business growth through strategic negotiat...

US-AnywhereRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$169K - $338K *

Lead the strategy and execution framework for technology operations in Pickup, Delivery, and Returns, driving measurable outcomes through scalable planning and collaboration across cross-functional te...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$195K - $325K *

Champion transformative executive and internal communications strategies that shape leadership narratives and enhance employee engagement across diverse channels for maximum alignment and trust within...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$230K - $384K *

Transform health care delivery by harnessing clinical insights for case management and medical necessity reviews. Collaborate across teams to enhance patient outcomes and advocate for customer needs i...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Healthcare

$230K - $384K *

Join us to lead a team of clinicians in delivering superior results while managing inpatient utilization and population health initiatives. Drive clinical excellence by collaborating across business u...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$207K - $346K *

Join a dynamic team to conduct medical case reviews, collaborate with healthcare professionals, and leverage your clinical skills to ensure appropriate patient care through evidence-based decision-mak...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Champion revenue growth as you strategically lead a high-performing Revenue Operations team, enhancing forecasting and go-to-market strategies while collaborating cross-functionally to optimize revenu...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$186K - $202K *

Accelerate progress at a leading BPaaS firm by providing strategic legal counsel, drafting and negotiating complex agreements, and ensuring compliance with regulatory standards in a dynamic, fast-pace...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$159K - $240K *

Lead the National Accounts sales team, driving growth and strategic partnerships with major builders and retailers. Elevate customer satisfaction and maximize commercial outcomes through a high-perfor...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Lead and enhance financial operations, delivering insights that drive strategic decisions across departments. Collaborate with executives to improve performance and fiscal management while overseeing...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$85K - $100K *

Deliver technical project management excellence by coordinating multiple initiatives across engineering and business functions, ensuring alignment from planning to execution while navigating a matrixe...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$152K - $244K *

Unlock your potential in a global role optimizing CRM-driven sales processes, partnering with leadership to enhance efficiency and outcomes while bridging business strategies with technical execution...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$150K - $175K *

Shape the future of product marketing by leading a cross-functional team to develop compelling strategies, positioning, and enablement that drive growth and customer success in a dynamic B2B SaaS envi...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $135K *

Transform your career by leading strategic real estate transactions across diverse commercial properties. Collaborate with teams to optimize outcomes while driving innovative solutions that align with...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$113K - $254K *

Unlock potential by driving user experience improvements and collaborating with cross-functional teams on product strategies within a data-driven Lean AI environment. Shape processes and technology so...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $125K *

Advance client outcomes by leading a high-performing team of Customer Success Managers, driving retention, growth, and satisfaction metrics while shaping overall partnership strategy and addressing cl...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $150K *

Tackle operational excellence as a senior leader, driving performance in healthcare delivery, enhancing client relationships, and fostering team engagement in a dynamic regional environment. Lead with...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $150K *

Lead a regional operations team driving healthcare excellence, client engagement, and financial performance. Blend strategic oversight with hands-on leadership to build high-performing operations and...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$97K - $148K *

Shape the future of enterprise customer success by driving strategic partnerships, transforming operational data into measurable outcomes, and championing impactful change for mid-large accounts withi...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Pioneer industry standards in digital identity and security. Lead strategic engagement and influence across key ecosystems. Collaborate with teams to drive innovation and ensure compliance with emergi...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$190K - $220K *

Drive cloud excellence by leading hybrid infrastructure operations and cross-functional collaboration. Manage a global engineering team to ensure scalable, secure, and automated platforms that support...

US-AnywhereRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Information Technology

$255K - $474K *

Accelerate progress at global law firms by leading a high-performing sales team, driving new business, and implementing growth strategies tailored for complex, relationship-driven markets. Shape the f...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.