Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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1
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$110K - $130K *

Transform your career by leading IT operations and team development, enhancing service delivery, and managing technology solutions for a dynamic workforce. Drive improvements and ensure seamless suppo...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$222K - $370K *

Champion the customer journey on slate.auto, enhancing engagement and driving eCommerce success through innovative product management and analytics. Collaborate across teams to optimize the buying exp...

RemoteRemote

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$87K - $127K *

Transform warehouse operations by leading the implementation and optimization of WMS and OMS solutions. Collaborate with cross-functional teams to enhance efficiency, accuracy, and service levels in a...

Naperville, ILRemote

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$110K - $130K *

Champion the execution of innovative experiential marketing campaigns, overseeing event planning, client relationships, and team leadership to drive growth and deliver exceptional brand experiences ac...

Toronto, ONRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$175K *

Optimize revenue cycle management by leading a dynamic team to enhance processes, drive automation, and ensure compliance in a fast-paced telehealth environment. Collaborate with cross-functional team...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$132K - $207K *

Engage with North American lenders to drive impactful solutions in consumer lending. Collaborate on client opportunities, articulate value, and lead strategic initiatives to enhance FICO Scores adopti...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Drive sales growth and market expansion by leading a national team, optimizing strategies, and fostering customer relationships in the emergency lighting sector. Collaborate cross-functionally to achi...

Tennessee, USRemote

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$139K - $185K *

Lead the charge in driving growth for major enterprise accounts by aligning customer priorities with Lumen's diverse portfolio, ensuring strategic execution from acquisition to expansion while advisin...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Lead and shape the Hardware Product Management team, driving strategy and execution for the Drive-Thru product portfolio. Oversee product development, market fit, and growth while mentoring a team of...

CanadaRemote

5 days ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$120K - $145K *

Drive compliance excellence by leading insurance operations, optimizing processes, and mitigating risks across a commercial loan servicing portfolio while ensuring adherence to regulatory and investor...

RemoteRemote

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Drive operational excellence by overseeing warehouse efficiency, order fulfillment, and inventory management. Empower and develop your team while ensuring compliance with safety standards and operatio...

Oklahoma, USRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Transportation

$150K - $200K *

Drive strategic revenue growth by engaging C-suite stakeholders and closing multimillion-dollar partnerships within large pharmaceutical organizations. Leverage your expertise to navigate complex sale...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$184K - $314K *

Lead business development efforts in our Development Advisory practice, driving growth through client relationship expansion and opportunity origination. Collaborate with leadership to connect client...

Maryland, USRemote

1 week ago

  •   8 - 10 years exp.  •   Legal & Accounting

$100K - $130K *

Drive commercial activation and revenue growth for a multi-million-dollar portfolio, leveraging strategic insights and AI to enhance client engagement and decision-making. Lead cross-functional teams...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$165K - $200K *

Lead the charge in driving commercial activation and revenue growth for a multi-million-dollar portfolio, leveraging strategic insights and AI to enhance client engagement and deliver measurable resul...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$200K - $240K *

Champion the evolution of the sales technology landscape by leading global initiatives that drive seller experience, productivity, and tool adoption at scale, bridging regional needs with digital inno...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$135K - $160K *

Engage with executive buyers to drive new business in retail, leveraging AI solutions. Build trusted relationships, manage complex sales processes, and ensure smooth transitions to post-sale teams whi...

RemoteRemote

Today

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $150K *

Drive sales success by managing OEM & Integrator accounts, building relationships, and exceeding revenue targets. Collaborate with cross-functional teams to deliver value and implement effective sales...

Washington, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$86K - $113K *

Engage with clients as a trusted partner, driving satisfaction and growth through effective management of healthcare operations and strategic initiatives. Collaborate across teams to enhance service d...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Lead strategic partnerships by managing EHR relationships, driving pipeline growth, and enhancing co-sell motions. Collaborate with sales and marketing to optimize partner engagement and ensure measur...

New York, NYRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$180K - $200K *

Drive your career forward by leading centralized inside sales and customer experience teams. Shape strategies, enhance customer interactions, and foster growth across multiple brands while ensuring op...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$110K - $130K *

Transform client support by owning and enhancing digital tools. Drive innovation through hands-on development in Salesforce and AI platforms, ensuring seamless user experiences and measurable outcomes...

CanadaRemote

3 days ago

  •   Less than 5 years exp.  •   Business Services

$97K - $119K *

Drive the wholesale channel strategy, building relationships and a growth plan across diverse retail sectors. Lead multi-year revenue targets, enhance partnerships, and ensure operational excellence w...

Denver, CORemote

Yesterday

  •   5 - 7 years exp.  •   Hospitality & Recreation

$150K - $180K *

Unlock potential by leading client teams to drive retention and growth. Collaborate cross-functionally to shape strategic market positioning and nurture executive relationships, all while cultivating...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $273K *

Empower revenue teams by building and leading a world-class Success Architecture team. Drive implementation, adoption, and technical credibility while fostering strategic partnerships across Product...

San Francisco, CARemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.