Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$70K - $95K *

Grow your career with a vital role in Supply Chain Management, overseeing operations, ensuring quality standards, managing staff, and improving efficiency while fostering an engaged workforce and main...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$172K - $202K *

Drive innovative insights for High Tech supply chains, engaging with executives to lead transformations and market strategies, while serving as a trusted advisor and industry expert across global oper...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Consumer Technology

$90K - $120K *

Transform quality management by leading NDT program development and ensuring compliance across multiple service lines. Collaborate with diverse teams to implement best practices and drive continuous i...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$120K - $150K *

Drive channel sales growth by implementing strategies, building partnerships, and optimizing performance. Collaborate cross-functionally to empower partners with resources and tools, ensuring alignmen...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $200K *

Join a team that's redefining channel operations. As a strategic leader, you'll partner with execs to enhance processes and drive revenue growth across North America, setting the stage for global expa...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Lead the development and management of long-range capital planning across multiple manufacturing plants, ensuring alignment with safety, reliability, and regulatory standards while delivering cost-eff...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$156K - $261K *

Shape the future of contract management by ensuring compliance and providing support to field contractors. Drive collaboration and enhance contracting standards while leading transformative initiative...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$278K - $416K *

Drive product security strategy by leading teams, influencing technical decisions, and embedding security into product development. Collaborate cross-functionally to enhance engineering velocity and f...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$100K - $120K *

Empower growth by developing engaging marketing strategies that elevate brand awareness, build client relationships, and drive revenue across multiple channels through collaboration with sales and sub...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$172K - $274K *

Lead the establishment of a robust Product Quality function, enhancing governance and processes for evaluating lending products to ensure compliance, reliability, and accuracy across the financial ser...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$155K - $337K *

Drive marketing strategies within Customer Solutions, overseeing cross-portfolio growth and collaboration efforts in neurotechnology and sales. Lead teams to execute transformative marketing initiativ...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Drive impactful AI transformation by leading a high-performing cross-functional pod, ensuring delivery excellence through agile practices and strong stakeholder collaboration in a fast-paced environme...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$214K - $398K *

Explore this opportunity to lead corporate legal matters, overseeing governance, M&A, and compliance with U.S. securities laws. Collaborate with cross-functional teams while managing external counsel...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$76K - $114K *

Join a team that's dedicated to delivering top-notch technical support for automated systems. Engage with customers to solve complex issues, enhance system performance, and ensure seamless operations...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$126K - $202K *

Join a team that's revolutionizing customer experience with AI-driven insights. You'll lead the design and execution of innovative listening programs to enhance customer engagement and drive organizat...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$178K - $307K *

Strategize and lead supply chain initiatives for the Spine franchise, ensuring effective product availability and financial performance. Drive cross-functional collaboration, compliance, and continuou...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Healthcare

$119K - $140K *

Transform customer engagement with data-driven insights. As a Sr. CX Ops Analyst, lead analytics strategies to enhance customer experience, operational efficiency, and revenue growth while collaborati...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$76K - $128K *

Transform operations by leading our facilities management team to enhance customer success, optimize performance, and ensure seamless execution of service delivery while building strong partnerships a...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$100K - $165K *

Join a team that's committed to building a strong sales talent pipeline, utilizing innovative recruitment strategies to attract top candidates while collaborating closely with sales leadership and Tal...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$160K - $180K *

Lead the charge in Employee Relations for a complex 14-state region, guiding a team of ER Directors. Serve as a strategic partner to senior leaders, ensuring compliance, effective issue resolution, an...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$70K - $95K *

Lead the charge in driving supply chain solutions by cultivating member relationships, providing high-touch service, and optimizing contract utilization to enhance value and savings opportunities for...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $155K *

Optimize operations by solving complex challenges in a dynamic startup environment, driving growth and strategic initiatives to transform the Records Retrieval business. Contribute directly to revenue...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Drive WMS product strategy by optimizing warehouse operations, collaborating with teams to enhance fulfillment capabilities, improving efficiency and accuracy while delivering impactful SaaS solutions...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $156K *

Champion customer success by providing strategic guidance and solutions, driving collaboration across teams to enhance operational efficiency for major clients while nurturing long-term partnerships...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$191K - $247K *

Shape the future of commercial learning in the US Liver business by leading strategy, design, and delivery of impactful learning solutions for field teams while fostering a growth-oriented environment...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.