Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$150K - $200K *

Lead the charge in developing new business opportunities within Property & Casualty and Workers' Compensation TPA services. Drive growth through strategic selling, relationship building, and market-fa...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$143K - $273K *

Champion the future of personalized member experiences through strategic product leadership, driving a robust digital platform transformation that engages millions by optimizing insights and technolog...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$77K - $85K *

Optimize client success through proactive account management, driving retention and identifying growth opportunities for a portfolio of key accounts in a dynamic environment focused on IT services and...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$199K - $370K *

Champion team performance and drive revenue growth by leading a successful sales management strategy that enhances customer retention and expands market opportunities in the corporate sector...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $130K *

Empower a high-performing underwriting team while managing your own book of business. Drive growth, innovate processes, and optimize performance in a fast-paced environment, partnering with leadership...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$135K - $180K *

Champion safety and efficiency by leading a team to enhance Asset Protection and Environmental Health & Safety across our Supply Chain. Drive strategic initiatives, compliance, and operational excelle...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$130K - $180K *

Lead the charge in strategic implementation services, optimizing operations and fostering client-centric delivery to enhance customer outcomes and drive revenue growth in a fast-paced environment...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$145K - $225K *

Drive innovation by leading facility design projects within the supply chain, ensuring compliance with operational and safety standards. Collaborate across teams to conceptualize and implement effecti...

US-AnywhereRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$220K - $250K *

Take ownership of a critical customer program, ensuring successful execution from kickoff to go-live. Lead multi-functional teams, manage complex deployments, and build strong client relationships, al...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$165K - $200K *

Transform talent development by designing impactful programs that foster employee growth and engagement. Lead a dedicated team to execute strategies that align with business priorities and enhance ove...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$130K - $180K *

Inspire exceptional growth by leading a dynamic sales team focused on community clinics and alternate site segments. Drive strategic partnerships and long-term success, while overseeing talent develop...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $120K *

Elevate our Customer Success strategy by leading a team that manages diverse accounts, optimizing engagement models, and creating data-driven solutions to enhance retention and support growth across a...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$148K - $156K *

Lead and empower a team of regulatory compliance experts in supporting a ground-breaking healthcare platform, ensuring regulatory alignment and operational excellence within a complex, evolving enviro...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $206K *

Lead supplier manufacturing and quality strategies, ensuring adherence to quality standards while driving continuous improvement and collaboration across teams to support core business goals in a dyna...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $120K *

Engage in the dynamic BIM process, overseeing MEP engineers on diverse projects. Lead model creation, coordinate teamwork, and ensure standards adherence while actively contributing to a high-function...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$180K - $300K *

Drive excellence in quality performance across operations by defining standards, harnessing AI tools, and leading collaborative teams to elevate customer experiences and operational outcomes at scale...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Lead regional sales functions for vascular surgery centers, driving strategic goals through effective oversight of managers. Collaborate cross-functionally to optimize sales strategies while nurturing...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Lead the charge in strengthening and expanding long-term client relationships. As an executive steward, ensure alignment of client expectations with internal performance while anticipating risks and a...

US-AnywhereRemote

2 days ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$185K - $334K *

Drive strategic transformation within multi-disciplinary teams, steering successful client engagements across sectors while fostering growth, innovation, and C-suite relationships...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$224K - $299K *

Empower strategic growth by identifying new business opportunities in storage adjacencies, focusing on innovative software platforms and partnerships to enhance value for hyperscalers and OEM partners...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $150K *

Transform sales strategies by leading a high-performing team, closing strategic B2B deals, and driving consistent revenue growth across lead generation and marketing services while managing internal a...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Business Services

$150K - $200K *

Drive operational excellence by leading commercial systems, data governance, and quote-to-revenue processes. Foster collaboration across Sales, Finance, and Technology to enhance performance and ensur...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$120K - $160K *

Champion an enterprise-wide events marketing strategy that enhances brand authority, drives engagement, and impacts revenue across the organization. Lead a high-performing team to deliver measurable r...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $130K *

Shape product strategy for an Inventory Management System that enhances grocery operations. Collaborate with teams to deliver intuitive solutions, ensuring customer needs drive priorities and developm...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$177K - $295K *

Elevate pharmacy regulatory compliance by providing strategic legal counsel, navigating complex laws, and partnering with cross-functional teams to support operations and mitigate risks for business g...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.