Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$97K - $148K *

Shape the future of enterprise customer success by driving strategic partnerships, transforming operational data into measurable outcomes, and championing impactful change for mid-large accounts withi...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$190K - $220K *

Drive cloud excellence by leading hybrid infrastructure operations and cross-functional collaboration. Manage a global engineering team to ensure scalable, secure, and automated platforms that support...

US-AnywhereRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Information Technology

$255K - $474K *

Accelerate progress at global law firms by leading a high-performing sales team, driving new business, and implementing growth strategies tailored for complex, relationship-driven markets. Shape the f...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$125K - $150K *

Champion the risk function by leading and developing a high-performing team, while ensuring effective management of underwriting, fraud prevention, and compliance to support robust growth in the freig...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$170K - $260K *

Advance your career as a financial strategist, building essential FP&A infrastructure for a clinical-stage organization transitioning to commercial operations. Collaborate with R&D and leadership to d...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$170K - $220K *

Transform enterprise systems into scalable platforms by aligning technology with business goals, optimizing processes, and driving automation. Collaborate across functions to enhance operational perfo...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$92K - $160K *

Build strategic partnerships with SMB agencies, driving revenue growth by cultivating relationships and engaging clients with Yelp’s advertising solutions. Achieve sales targets in a dynamic, remote e...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$166K - $265K *

Drive product strategy and lifecycle management of high-capacity optical solutions. Collaborate cross-functionally to translate market requirements into differentiated product offerings, ensuring prof...

US-AnywhereRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Engage engineering teams in driving innovative governance solutions, ensuring alignment with business objectives while providing technical guidance and fostering a collaborative work environment. Lead...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Join a team that's driving client success in real world data solutions by managing key relationships, ensuring value realization, and identifying growth opportunities for enhanced account performance...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$88K - $105K *

Lead a dynamic team focused on delivering high-performance sales programs. Collaborate with clients to develop innovative solutions, drive business outcomes and create efficient processes while foster...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$100K - $200K *

Unlock opportunities by driving trader engagement and relationships to enhance a vibrant trading ecosystem. Collaborate with high-volume traders and institutional partners to cultivate growth and adop...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Champion a transformative patient support experience for autoimmune patients by leading operational strategies, collaborating cross-functionally, and driving innovative solutions to enhance treatment...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$140K - $190K *

Oversee customer success initiatives, build a high-performing team, and cultivate trusting relationships with enterprise clients to enable successful clinical trials through our platform. Drive strate...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Champion our global ABM program by developing personalized strategies for strategic accounts, leveraging collaborative efforts across teams to enhance engagement and drive growth. Innovate with creati...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$155K - $170K *

Accelerate progress at the executive level by enhancing operational efficiency, managing a dedicated team, and driving strategic innovations to achieve client satisfaction and business growth...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$169K - $298K *

Pioneer new business lines in a fast-growing consumer market. Drive strategies from concept to revenue, collaborating across teams. Embrace hands-on operation to scale innovative solutions that levera...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$155K - $185K *

Lead the charge in demand generation strategy, directing acquisition efforts to convert prospects into customers. Collaborate cross-functionally to optimize multi-channel programs, drive strategic ini...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Business Services

$126K - $190K *

Innovate and lead a Business Intelligence team focused on enhancing Supply Chain decision-making through data analysis, reporting, and collaboration across departments to deliver impactful insights fo...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$130K - $260K *

Lead the charge in enhancing member retention through strategic insights, data-driven decision making, and cross-functional collaboration, ensuring a seamless renewal journey that boosts membership lo...

US-AnywhereRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$135K - $155K *

Shape the future of healthcare solutions by driving product definitions, collaborating with cross-functional teams, and enhancing pharmacy operations. Leverage deep domain knowledge to translate busin...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Shape the future of healthcare supply chains by owning product lifecycle, engaging cross-functional teams, and driving impactful market strategies. Your expertise will directly influence how organizat...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $150K *

Drive customer engagement and growth as a results-oriented Account Manager, collaborating with key stakeholders to deliver tailored automation solutions and exceed profitability goals while ensuring l...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Technical Services

$151K - $196K *

Drive the integrity and compliance of financial reporting in a high-impact leadership role, overseeing accurate financial statement preparation and ensuring adherence to US GAAP for a dynamic, omnicha...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$90K - $110K *

Optimize patient access and reimbursement processes while educating healthcare providers, coordinating efforts with cross-functional teams, and enhancing workflow solutions in the cardiovascular thera...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.