Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$138K - $200K *

Transform partner success by leading a high-performing team of Channel Managers. Drive growth through innovative strategies, coaching, and collaboration across Microsoft’s ecosystem to achieve measura...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$150K - $180K *

Accelerate progress at a global scale by driving growth and strategic direction for major technology clients. Lead multi-disciplinary teams, enhance client relationships, and deliver innovative soluti...

Seattle, WARemote

3 days ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$100K - $120K *

Drive customer success by leading implementation journeys for multiple accounts. Own timelines, enhance onboarding experiences, and facilitate client transitions while ensuring high-quality outcomes a...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$127K - $171K *

Lead a dynamic team in overseeing compliance and supervision for securities and investment advisers. Drive risk mitigation strategies, enhance supervisory frameworks, and collaborate with cross-functi...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $145K *

Join a team that's redefining payment solutions! Drive strategic product management, leading innovative card offerings and fostering high-performing teams while shaping market-leading strategies and e...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$82K - $131K *

Elevate customer engagement by driving successful project delivery, fostering collaboration across teams, and ensuring satisfaction through proactive communication and effective management of complex...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$83K - $132K *

Transform the grievance and appeals process by leading a dedicated team, ensuring compliance with regulations, and driving operational improvements to enhance service delivery and member satisfaction...

Ohio, USRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$129K - $205K *

Accelerate progress at a leading healthcare organization by guiding strategic finance initiatives across a $2B revenue geography. Collaborate with senior leaders to drive growth, influence enterprise...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$200K - $245K *

Pioneer data-driven engineering for our Autonomy Data Flywheel initiative, overseeing the entire lifecycle to enhance AI-driven operations. Collaborate with cross-functional teams to achieve quality a...

RemoteRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Transportation

$126K - $176K *

Contribute to project success by managing costs, overseeing bids, and fostering strong client relationships. Engage with diverse teams to ensure transparency and effective communication throughout the...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$126K - $176K *

Unlock potential by joining a dynamic team that fosters collaboration and growth. Engage in cost management, support project success, and build lasting relationships while advancing your career in a v...

Birmingham, ALRemote

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $120K *

Champion business growth by developing key account strategies and managing customer relationships. Drive order intake and profit levels while collaborating with teams to create winning proposals and e...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$113K - $139K *

Elevate your career by driving sales in a dynamic territory, collaborating with distributors and end users to promote innovative products. Leverage your expertise to achieve objectives and enhance cus...

Texas, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Join a team that's dedicated to leading and developing a diverse group of appliance repair technicians. Drive performance, enhance customer satisfaction, and ensure operational excellence across multi...

Dallas, TXRemote

2 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$250K - $320K *

Advance your career by leading trade strategy and distribution networks. Drive product access and optimize performance across channels while collaborating with cross-functional teams to support launch...

Florham Park, NJRemote

3 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$150K *

Shape the future of client success by leveraging insights and data to enhance program impact. Collaborate with leaders in law firms and professional services to drive engagement and talent development...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Elevate commercial strategy by leading end-to-end planning and execution, ensuring alignment across teams to drive financial objectives and enhance customer value through innovative and disciplined ap...

San Francisco, CARemote

Yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$160K - $200K *

Champion revenue growth by leading proposal operations and capture strategies. Drive compliance and execution across multiple concurrent pursuits while building scalable infrastructure to enhance mark...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$201K - $251K *

Join us to lead cross-functional project management in a dynamic biotech environment. Drive global commercialization initiatives, ensuring alignment and execution across teams while enhancing operatio...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$131K - $150K *

Drive customer growth and relationship success with key accounts across multiple territories. Develop strategic account plans and provide valuable insights to guide market positioning and profitabilit...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $165K *

Lead the charge in expanding market share and driving growth in the UAV industry by developing teams, forging partnerships, and implementing strategic initiatives to enhance revenue and operational ef...

CanadaRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$147K - $192K *

Tackle new opportunities in the healthcare sector by driving sales and strategy. Engage with C-suite executives, implement effective sales policies, and analyze market trends to maximize revenue growt...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Healthcare

$90K - $110K *

Empower cross-functional teams to drive the Future of Medicine initiatives, ensuring scalable processes and compliance while enhancing patient safety and experience through strategic planning and exec...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$105K - $130K *

Lead the proposal development process, enhancing strategies and systems to elevate submissions. Collaborate with executives and technical experts to create compelling, client-focused proposals that sh...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$245K - $392K *

Unlock potential by leading finance transformation initiatives that leverage AI, automation, and advanced analytics. Drive a multi-year roadmap, modernize workflows, and shape a high-performing financ...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.