Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
Director of Sales - MDLive - Remote
$150K - $180K *
Drive new logo acquisition and revenue growth in the healthcare sector by leading complex sales processes, building executive relationships, and collaborating with cross-functional teams to deliver ta...
1 week ago
$175K - $185K *
Unlock potential by leading global product strategies that drive growth and innovation. Collaborate cross-functionally to prioritize customer needs, enhance product performance, and support internatio...
2 days ago
Senior Sales Director, Original Equipment Manufacturer (OEM) & Defense Primes
$150K - $190K *
Lead a dynamic sales team to drive B2B revenue in defense and unmanned systems. Oversee the sales lifecycle, manage key partnerships, and ensure alignment with engineering and marketing to achieve amb...
3 weeks ago
Senior Customer Experience Researcher
$94K - $148K *
Shape the future of healthcare by driving customer experience insights that influence product and business strategies. Collaborate with cross-functional teams to conduct impactful research and advocat...
Reposted 3 weeks ago
$76K - $119K *
Champion innovative solutions in feed mill operations by defining and prioritizing software capabilities. Collaborate with cross-functional teams to enhance product performance and customer satisfacti...
2 weeks ago
Senior Director, Product Communications
$150K - $180K *
Shape the future of user communication by transforming complex product features into clear, engaging content. Collaborate with cross-functional teams to establish a consistent product voice and enhanc...
Yesterday
Services AI Change Management & Adoption Leader
$114K - $190K *
Join the effort to drive AI adoption in Gas Power Services, collaborating with stakeholders to implement change management strategies, enhance operational readiness, and ensure effective AI solutions...
Reposted yesterday
$190K - $220K *
Champion innovation and execution as you lead product management across diverse e-commerce channels. Drive strategic roadmaps, manage global teams, and deliver cutting-edge solutions that enhance cust...
4 days ago
Sr. Director, Digital Innovation Partnerships
$181K - $261K *
Lead transformation initiatives by aligning digital innovation with strategic goals, fostering external partnerships, and driving opportunity assessment for impactful business solutions...
Reposted 3 weeks ago
$110K - $130K *
Drive operational excellence and financial success in the HVAC sector by leading teams, ensuring safety compliance, and developing strategic growth plans. Collaborate with leadership to achieve compan...
1 week ago
Senior Manager, Field Services
$135K - $211K *
Optimize field service operations by leading a team of Deployment Specialists, ensuring safe and reliable deployment of robotic systems while enhancing customer satisfaction and operational efficiency...
Today
Director, Deployment (SAP S/4HANA)
$170K - $190K *
Transform the future of enterprise deployment by leading SAP S/4HANA initiatives across multiple regions. Drive strategic alignment, ensure operational readiness, and deliver measurable outcomes while...
2 days ago
Associate Director, Planning & Scheduling
$168K - $200K *
Champion client relationships and lead diverse teams in life sciences, driving project success through strategic planning and scheduling expertise. Empower your career with mentorship and a focus on q...
4 weeks ago
Director, Training Development
$160K - $175K *
Unlock your potential as a leader in training development, overseeing curriculum design and delivery. Drive continuous improvement and ensure high-quality training programs that align with operational...
3 weeks ago
$80K - $95K *
Join us to lead a dynamic team in optimizing revenue cycle operations for multiple clients. Drive continuous improvement and ensure client satisfaction while managing performance metrics and fostering...
4 days ago
Consulting Director - Healthcare Revenue Cycle
$185K - $225K *
Accelerate your career by leading revenue cycle improvements for healthcare organizations. Drive compliance, enhance financial performance, and foster collaborative teams to achieve impactful client o...
4 weeks ago
Sr Director, Solutions Data and Identity
$78K - $110K *
Empower your career by collaborating in a dynamic environment that values flexibility and innovation. Contribute to impactful projects while enjoying a supportive workplace culture that prioritizes wo...
2 weeks ago
Area Director, Electrophysiology & Structural Heart-West
$176K - $243K *
Unlock potential by driving the adoption of advanced electrophysiology solutions through strategic partnerships, enhancing customer engagement, and fostering relationships with key stakeholders to ens...
3 days ago
$120K - $177K *
Lead and develop a distributed team of Project Coordinators, enhancing operational health and governance across complex automation deployments while driving continuous improvement and collaboration wi...
2 days ago
$100K - $120K *
Partner with us to drive growth in mid-tier accounts, enhancing revenue retention through upselling and collaboration. Lead strategic conversations, manage expansion pipelines, and ensure client succe...
2 weeks ago
Director, External Affairs, Network Permitting & Utilities
$126K - $194K *
Accelerate progress at external affairs and network permitting, leading a team to build strategic relationships with stakeholders, navigate regulatory environments, and drive operational excellence to...
1 week ago
$260K *
Join a team that's driving digital transformation by managing client accounts, developing strategies, and delivering innovative technology solutions. Build long-term relationships while collaborating...
2 weeks ago
Senior Service Delivery Manager
$110K - $130K *
Lead service delivery excellence for a major enterprise account, ensuring performance, compliance, and continuous improvement while fostering strong client relationships and managing cross-functional...
1 week ago
Senior Director, Martech Product Management
$150K - $180K *
Lead the charge in transforming marketing operations through innovative MarTech solutions, driving student and partner success while optimizing efficiency across a multi-brand ecosystem. Own product s...
2 weeks ago
Senior Manager, Contract Manufacturing
$138K - $145K *
Transform your career by overseeing contract manufacturing operations, ensuring quality and efficiency across diverse product formats. Collaborate with cross-functional teams to drive improvements and...
1 week ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.