Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$150K - $180K *

Drive new logo acquisition and revenue growth in the healthcare sector by leading complex sales processes, building executive relationships, and collaborating with cross-functional teams to deliver ta...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$175K - $185K *

Unlock potential by leading global product strategies that drive growth and innovation. Collaborate cross-functionally to prioritize customer needs, enhance product performance, and support internatio...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $190K *

Lead a dynamic sales team to drive B2B revenue in defense and unmanned systems. Oversee the sales lifecycle, manage key partnerships, and ensure alignment with engineering and marketing to achieve amb...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$94K - $148K *

Shape the future of healthcare by driving customer experience insights that influence product and business strategies. Collaborate with cross-functional teams to conduct impactful research and advocat...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$76K - $119K *

Champion innovative solutions in feed mill operations by defining and prioritizing software capabilities. Collaborate with cross-functional teams to enhance product performance and customer satisfacti...

Amarillo, TXRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Shape the future of user communication by transforming complex product features into clear, engaging content. Collaborate with cross-functional teams to establish a consistent product voice and enhanc...

Austin, TXRemote

Yesterday

  •   8 - 10 years exp.  •   Hospitality & Recreation

$114K - $190K *

Join the effort to drive AI adoption in Gas Power Services, collaborating with stakeholders to implement change management strategies, enhance operational readiness, and ensure effective AI solutions...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Business Services

$190K - $220K *

Champion innovation and execution as you lead product management across diverse e-commerce channels. Drive strategic roadmaps, manage global teams, and deliver cutting-edge solutions that enhance cust...

United StatesRemote

4 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$181K - $261K *

Lead transformation initiatives by aligning digital innovation with strategic goals, fostering external partnerships, and driving opportunity assessment for impactful business solutions...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Drive operational excellence and financial success in the HVAC sector by leading teams, ensuring safety compliance, and developing strategic growth plans. Collaborate with leadership to achieve compan...

Texas, USRemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$135K - $211K *

Optimize field service operations by leading a team of Deployment Specialists, ensuring safe and reliable deployment of robotic systems while enhancing customer satisfaction and operational efficiency...

Pittsburgh, PARemote

Today

  •   8 - 10 years exp.  •   Consumer Technology

$170K - $190K *

Transform the future of enterprise deployment by leading SAP S/4HANA initiatives across multiple regions. Drive strategic alignment, ensure operational readiness, and deliver measurable outcomes while...

United StatesRemote

2 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$168K - $200K *

Champion client relationships and lead diverse teams in life sciences, driving project success through strategic planning and scheduling expertise. Empower your career with mentorship and a focus on q...

Portland, ORRemote

4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$160K - $175K *

Unlock your potential as a leader in training development, overseeing curriculum design and delivery. Drive continuous improvement and ensure high-quality training programs that align with operational...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $95K *

Join us to lead a dynamic team in optimizing revenue cycle operations for multiple clients. Drive continuous improvement and ensure client satisfaction while managing performance metrics and fostering...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$185K - $225K *

Accelerate your career by leading revenue cycle improvements for healthcare organizations. Drive compliance, enhance financial performance, and foster collaborative teams to achieve impactful client o...

Chicago, ILRemote

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$78K - $110K *

Empower your career by collaborating in a dynamic environment that values flexibility and innovation. Contribute to impactful projects while enjoying a supportive workplace culture that prioritizes wo...

Maryland, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Media

$176K - $243K *

Unlock potential by driving the adoption of advanced electrophysiology solutions through strategic partnerships, enhancing customer engagement, and fostering relationships with key stakeholders to ens...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $177K *

Lead and develop a distributed team of Project Coordinators, enhancing operational health and governance across complex automation deployments while driving continuous improvement and collaboration wi...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Partner with us to drive growth in mid-tier accounts, enhancing revenue retention through upselling and collaboration. Lead strategic conversations, manage expansion pipelines, and ensure client succe...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$126K - $194K *

Accelerate progress at external affairs and network permitting, leading a team to build strategic relationships with stakeholders, navigate regulatory environments, and drive operational excellence to...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$260K *

Join a team that's driving digital transformation by managing client accounts, developing strategies, and delivering innovative technology solutions. Build long-term relationships while collaborating...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead service delivery excellence for a major enterprise account, ensuring performance, compliance, and continuous improvement while fostering strong client relationships and managing cross-functional...

New Jersey, USRemote

1 week ago

  •   8 - 10 years exp.  •   Transportation

$150K - $180K *

Lead the charge in transforming marketing operations through innovative MarTech solutions, driving student and partner success while optimizing efficiency across a multi-brand ecosystem. Own product s...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$138K - $145K *

Transform your career by overseeing contract manufacturing operations, ensuring quality and efficiency across diverse product formats. Collaborate with cross-functional teams to drive improvements and...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.