Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$222K - $334K *

Join a dynamic team as you lead global product strategy and manage a diverse portfolio. Drive innovation and profitability through cross-functional collaboration and market analysis while mentoring a...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$120K *

Empower B2B growth in xenograft biomaterials with a focus on innovative solutions. Foster relationships across key clinical segments, drive differentiation, and lead strategic negotiations to become a...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$120K - $150K *

Optimize the bank's security landscape by designing, implementing, and managing a comprehensive information security program, focusing on risk assessment, compliance, and incident response to safeguar...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$177K - $278K *

Transform patient access management by leading a high-performing team to drive strategic solutions, enhance patient experiences, and collaborate effectively with key stakeholders in the healthcare eco...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $150K *

Drive agency growth by recruiting, training, and mentoring agents to meet clients' insurance needs while managing local operations and fostering strong relationships with stakeholders to enhance produ...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $135K *

Lead the product strategy and operations for a key financial tool that empowers over 400,000 students annually. Collaborate across teams to innovate and deliver solutions that enhance student access a...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$132K - $166K *

Champion operational excellence in a senior leadership role by enhancing client services through innovative process improvement. Collaborate with cross-functional teams to drive performance management...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$175K - $200K *

Accelerate progress at strategic Enterprise and Government accounts by driving growth in ARR and NRR performance. You'll lead account management, complex negotiations, and multi-year planning to enhan...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $160K *

Engage in driving operational excellence and strategic growth for OneSource Laboratory Services, fostering relationships and ensuring compliance while leading a high-performing team for a major strate...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$184K - $314K *

Lead procurement strategy development and execution to ensure operational efficiency and risk management while building strong vendor relationships and cross-functional collaborations to meet business...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$180K - $244K *

Join a dynamic team to lead global media strategies, enhance corporate reputation, and serve as a spokesperson, while leveraging analytics to drive impactful communications in the pharmaceutical and b...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$70K - $96K *

Grow your career with a role that expands accounts and drives customer satisfaction through effective relationship management, lead generation, and tailored solutions to meet complex customer needs...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Business Services

$220K - $400K *

Transform the future of data activation by leading engineering initiatives in a no-code environment. Shape product development, enhance team performance, and drive recruitment while tackling innovativ...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$148K - $160K *

Unlock potential by serving as a trusted technical advisor in a customer-facing role. Tackle complex issues, design internal tools, and lead customer engagement while driving innovative solutions acro...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $140K *

Drive innovation in AI-driven solutions by overseeing product lifecycles, collaborating with cross-functional teams, and aligning product roadmaps with strategic objectives to enhance user experiences...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $90K *

Drive new business growth and manage relationships within retail accounts, ensuring revenue targets through strategic pipeline management and consultative selling, while building long-term customer va...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Lead impactful client engagements by managing complex drug substance and product development programs. Drive success through cross-functional teamwork, strategic oversight, and proactive client relati...

US-AnywhereRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$80K - $90K *

Drive business growth and enhance relationships with retail accounts through effective pipeline management and consultative selling in diverse cash-handling environments, contributing to strategic rev...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$150K - $200K *

Elevate your career by leading global corporate communications strategy, enhancing brand reputation, driving engagement, and managing crisis communications while collaborating with senior leadership i...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$100K - $115K *

Contribute to client success by developing strategic partnerships and delivering exceptional service. Lead a high-performing team, manage project execution, and drive organic growth through innovative...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$195K - $210K *

Lead strategic indirect tax initiatives, ensuring compliance and efficiency across jurisdictions while collaborating with internal teams and external advisors. Drive innovation in tax processes and en...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$75K - $95K *

Unlock potential by managing payroll operations for a dynamic, multi-state organization. Oversee accurate and timely payroll processing for 2,000+ employees across multiple unions, ensuring compliance...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$204K - $250K *

Join us to lead our global digital shopping discovery experience across all platforms. You'll own strategy, execution, and innovative initiatives while driving user engagement and optimizing the produ...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$100K - $130K *

Shape the future of cybersecurity by leading complex threat detection, incident response, and proactive hunting operations across a global organization. Leverage expertise to mentor peers and enhance...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$141K - $165K *

Champion growth in the Cruise Channel by forging strong partnerships and driving strategic initiatives. Leverage operational expertise to enhance customer relationships, execute business plans, and ac...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.