Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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1
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$168K - $240K *

Lead total rewards strategy for a complex global healthcare tech firm. Drive compensation and benefits governance, align workforce investment with business goals, and ensure compliance while fostering...

United StatesRemote

Reposted 4 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$120K - $180K *

Drive the growth of our partner channel by leading recruitment and strategy for ISVs, VARs, and ISOs in the payments landscape. Collaborate across teams to enhance partner relationships and expand rev...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$200K - $240K *

Drive the growth and impact of the B Corp movement in the US and Canada, leading strategic initiatives, fostering partnerships, and enhancing community engagement to position purpose-driven business a...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Business Services

$144K - $200K *

Accelerate public safety initiatives by leading a regional sales team, enhancing team performance, and driving strategic growth in drone technology for emergency response agencies across the U.S...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$190K - $220K *

Drive your career by leading a global trade compliance program, ensuring adherence to international regulations while enhancing governance and operational efficiency across a complex business landscap...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Business Services

$186K - $250K *

Unlock potential by leading a high-performing HEOR team to drive payer engagement and market access strategies, translating complex data into actionable insights that enhance patient access to innovat...

Raleigh, NCRemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Advance your career by driving new business growth across North America. Build strategic relationships with senior leaders in AI and technology, leading complex enterprise sales cycles and delivering...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $231K *

Create strategic client engagement operations to enhance relationships, streamline processes, and drive successful outcomes across a diverse portfolio of clients, ensuring effective communication and...

RemoteRemote

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$250K - $300K *

Shape the future of healthcare by leading a dynamic Surgical Division, driving P&L accountability, market strategy, and product innovation to achieve significant growth and enhance customer value acro...

RemoteRemote

3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$80K - $95K *

Transform eDiscovery management by driving operational excellence, ensuring timely project delivery, and enhancing workflow efficiency. Collaborate with stakeholders to uphold quality standards and fo...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$131K - $181K *

Lead the charge in developing technical capability programs that enhance product quality and process efficiency. Manage cross-functional teams to drive innovation, ensure compliance, and foster employ...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$120K - $150K *

Shape the future of media insights by leading commercial strategy and sales efforts in the Mid-Market & SMB segments. Drive revenue growth, build strategic partnerships, and transform sales approaches...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $200K *

Join a team that's driving operational excellence and franchisee success. Lead strategic initiatives, enhance performance, and foster collaboration across departments to achieve financial and operatio...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Staffing

$175K - $225K *

Lead the charge in shaping product strategy and execution, driving innovation and collaboration across teams to deliver impactful solutions in a fast-paced B2B SaaS environment. Own the product roadma...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $120K *

Lead the charge in driving sales and customer relationships, ensuring successful contract expansions and renewals while collaborating with key stakeholders to articulate business value and execute tar...

Itasca, ILRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Drive impactful HR strategies in a dynamic global environment, collaborating with senior leaders to align people initiatives with business goals. Contribute to a newly forming team focused on growth a...

Cambridge, MARemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$135K - $160K *

Transform the finance function by leading strategic initiatives, optimizing staffing, and enhancing profitability. Oversee accounting, reporting, and treasury operations while driving disciplined cost...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $170K *

Pioneer a high-performing sales team focused on public safety solutions. Drive strategic partnerships, enhance sales processes, and coach executives to excel in complex government sales, ensuring impa...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$119K - $221K *

Support dynamic legal processes in tech sales by negotiating complex agreements. Collaborate with cross-functional teams, manage high volumes of transactions, and drive legal department initiatives wh...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$80K - $95K *

Join a team that's dedicated to operational excellence and employee development. As a Supervisor, you'll lead daily operations, manage performance, and ensure compliance while fostering a collaborativ...

Chesterfield, MORemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$103K - $195K *

Drive PEMCO's digital commerce strategy, enhancing customer journeys and optimizing sales across channels. Lead cross-functional teams to improve online experiences, boost acquisition, and ensure alig...

Seattle, WARemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$106K - $125K *

Empower global clients by managing real estate transactions, optimizing portfolios, and enhancing service delivery. Collaborate with teams to ensure quality, financial accuracy, and strategic planning...

St. Louis, MORemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Drive new business in Facility Management by identifying prospects, analyzing market needs, and converting leads into clients. Collaborate with marketing and sales teams to deliver tailored solutions...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$125K - $150K *

Drive regional sales growth by developing strategies, managing key accounts, and expanding market presence. Engage with K-12 leaders to enhance customer relationships and achieve sales targets while m...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$150K - $186K *

Transform procurement strategies by leading vendor management and building strategic partnerships. Drive operational efficiency while optimizing spend and enhancing supplier performance to support lon...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.