Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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1
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$150K - $180K *

Accelerate progress at building executive relationships and driving growth through strategic account management, ensuring alignment with customer needs and innovative solutions across multiple busines...

Austin, TXRemote

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Drive impactful marketing initiatives that elevate brand awareness and engage diverse audiences. Lead social media strategy, content creation, and digital campaigns while collaborating cross-functiona...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$177K - $319K *

Pioneer growth in the Federal Defense sector by establishing strategic relationships, identifying opportunities, and leading complex engagements to drive significant business expansion and customer sa...

Washington, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Lead the charge in driving client success by building trusted partnerships, understanding client objectives, and ensuring seamless delivery of services. Collaborate with internal teams to enhance sati...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Elevate your career by driving growth in a dynamic tech sales environment. Shape strategic relationships, harness IT knowledge, and close high-impact opportunities in a remote setting while traveling...

New Hampshire, USRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$140K - $165K *

Drive growth by leading consultative sales for women's health benefits. Build relationships, tailor solutions, and close deals while managing a strong sales pipeline and collaborating with internal te...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$110K - $145K *

Join a team that's redefining customer experiences through innovative digital products. Lead strategies that enhance self-service, automation, and engagement, driving satisfaction and operational effi...

Florida, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$105K - $130K *

Join a dynamic team to lead multiple client engagements, driving innovative solutions and strategic direction. Foster cross-functional collaboration in a fast-paced environment with a focus on deliver...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$235K - $315K *

Join a mission-driven team to drive growth within law enforcement and first responder agencies. Utilize your unique background to build relationships, close deals, and expand accounts in a high-perfor...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $150K *

Engage with clients to drive sales growth by developing relationships and providing tailored solutions. Collaborate with a dynamic team to enhance customer satisfaction and profitability in the Midwes...

Crystal Lake, ILRemote

4 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Advance global service delivery by managing offshore partnerships, ensuring performance excellence, and driving operational improvements across teams to enhance productivity and quality outcomes...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Healthcare

$135K - $235K *

Champion strategic oversight in consumer underwriting, leading a team to enhance risk management and customer service while driving business growth in your territory. Collaborate with partners to iden...

RemoteRemote

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$115K - $135K *

Join a team that's shaping innovative experiential solutions while leading client services. Oversee project delivery from concept to execution, nurture client relationships, and scale talent in a dyna...

RemoteRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$148K - $234K *

Oversee the strategic direction and governance of enterprise data domains, ensuring high-quality, compliant data that drives value across the organization. Collaborate with Data Stewards and Custodian...

Denver, CORemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $180K *

Drive impactful regional marketing strategies that enhance customer engagement and pipeline growth across the Americas. Collaborate with global teams to create tailored campaigns and support sales ini...

United StatesRemote

2 days ago

  •   11 - 15 years exp.  •   Business Services

$125K - $156K *

Drive data excellence by leading analytics initiatives, enhancing governance, and integrating systems. Collaborate with leadership to deliver impactful insights and ensure compliance while leveraging...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Staffing

$142K - $197K *

Drive strategic improvements and operational efficiency in Partnerships by establishing frameworks, integrating AI solutions, and optimizing team performance, all while collaborating with cross-functi...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$72K - $192K *

Join a team that's dedicated to enhancing client relationships in healthcare. As a trusted advisor, you'll guide clients through workflows, drive feature adoption, and develop strategic plans to maxim...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$85K - $120K *

Take ownership of driving sales growth by leading a high-performing team, developing strategic partnerships, and implementing effective sales strategies to exceed targets and enhance client relationsh...

California, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Optimize operations in high-volume e-commerce fulfillment centers by leading teams, validating system capabilities, and establishing efficient workflows to drive scalable and successful launch initiat...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Transform enterprise sales strategies by leveraging your expertise in complex data center solutions. Collaborate cross-functionally to develop client relationships, drive revenue growth, and adapt to...

California, USRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K *

Unlock potential by driving enterprise account strategies and engaging technical leaders. Collaborate with AEs to create meaningful outreach and build a pipeline that converts, focusing on quality int...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$137K - $220K *

Lead the charge in managing strategic customer relationships, driving revenue growth, and ensuring account health. Collaborate across teams to deliver innovative hydrogen solutions while navigating co...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Energy & Utilities

$246K - $332K *

Transform healthcare by leading national strategic account management efforts. Drive partnerships with key institutions, enhance patient care, and foster cross-functional collaboration to achieve comm...

RemoteRemote

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$126K - $158K *

Unlock potential by leading sales operations to drive revenue growth and team productivity. Collaborate with cross-functional leaders to optimize strategies, enhance performance, and ensure alignment...

Pittsburgh, PARemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.