Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$184K - $249K *

Join a dynamic team to lead strategic brand initiatives for a groundbreaking oncology product, overseeing multi-functional collaborations to drive marketing excellence and enhance patient outcomes in...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$99K - $172K *

Transform the efficiency and effectiveness of operations through versatile support in strategy execution, data analysis, and process automation. Engage across all pillars, ensuring leadership is empow...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$178K - $266K *

Analyze and drive renewal strategies, leveraging data insights to optimize processes and enhance retention of Annual Recurring Revenue (ARR) while fostering strong partnerships with executive leadersh...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Join a team that's pivotal in managing critical customer incidents and escalations. As a senior leader, you will drive operational strategy, influence cross-functional teams, and enhance service deliv...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $160K *

Lead strategic initiatives that enhance client portfolio growth and operational efficiency. Drive impactful relationships and implement workforce solutions while fostering collaboration across teams t...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Staffing

$120K - $150K *

Drive AI innovation as you collaborate with product teams to craft high-impact solutions. Leverage your expertise to translate market needs into actionable strategies, guiding products from conception...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Drive growth and foster relationships with complex, multi-location enterprise accounts. Lead cross-functional initiatives, execute QBRs, and create strategic frameworks that ensure high-value customer...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Drive sales by engaging with small and mid-size pharmaceutical and Bio-Tech clients. Utilize your expertise in healthcare data marketing to build relationships and maximize client success through inno...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$220K - $290K *

Champion the global MSP sales strategy, directly leading and expanding partner acquisition efforts while ensuring high satisfaction and growth in existing relationships through collaboration across te...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $180K *

Join a team that's redefining product strategy for AI-driven solutions, transforming user experiences through innovation and efficiency. Collaborate cross-functionally to enhance compliance capabiliti...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$96K - $192K *

Pioneer the delivery and adoption of transformative data products, ensuring alignment with business objectives. Lead cross-functional teams to create scalable data solutions that drive commercial and...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$180K - $195K *

Drive operational excellence in contracting by leading a high-performing team managing complex agreements. Shape the end-to-end contracting process while partnering cross-functionally for strategic al...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $120K *

Optimize logistics operations by leading transportation management, ensuring efficiency and compliance while developing high-performing teams and building strong customer relationships for business gr...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Transportation

$210K - $250K *

Unlock potential by leading the Central Region to drive growth and operational excellence. Engage with diverse teams, optimize performance, and implement strategic initiatives for measurable results i...

US-AnywhereRemote

Reposted yesterday

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$180K - $244K *

Lead the development and execution of corporate marketing strategies to enhance brand reputation and stakeholder engagement, collaborating cross-functionally to drive innovative and data-driven campai...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $125K *

Lead strategic client relationships to drive retention and expansion, enhancing enterprise resilience. Collaborate across teams to align goals and create long-term value, ensuring successful outcomes...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$132K - $181K *

Join a team that's driving growth and innovation in the agricultural sector. Lead strategic key accounts, develop long-term relationships, and drive results through a collaborative, cross-functional a...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$163K - $217K *

Engineer transformative solutions by architecting cloud integrations and orchestrating AI capabilities. Support teams with proven frameworks to tackle complex business challenges and drive success in...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$56K - $105K *

Provide your expertise to enhance technical support operations and drive customer success through effective troubleshooting, implementation, and engagement across teams and systems, ensuring seamless...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $225K *

Drive strategic initiatives at the intersection of healthcare and consulting. Lead teams through project management, deliver high-quality outputs, and cultivate client relationships while advancing yo...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$103K - $173K *

Drive transformation and operational excellence in service delivery, leading a high-performing team to enhance employee experience through strategic initiatives, automation, and AI-enhanced capabiliti...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Business Services

$115K - $130K *

Empower sustainable growth by leading sales initiatives for innovative recycling solutions across the West Coast. Collaborate with a dynamic team to drive customer success and achieve revenue targets...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$170K - $190K *

Join a team that's shaping the future of cybersecurity by leading global defense strategies. Oversee threat detection, incident response, and cloud security, while fostering innovation within a high-i...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$73K - $111K *

Lead the development of pest control strategies by driving service quality and operational excellence, providing expert coaching, and ensuring consistent delivery of best practices to enhance customer...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $120K *

Unlock potential by leveraging your network to build strategic partnerships, manage freight movements, and drive revenue growth through innovative brokerage solutions and strong relationship managemen...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.