Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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1
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$137K - $221K *

Architect a dynamic field events strategy that drives engagement and generates pipeline. Collaborate with sales teams and refine outreach strategies to maximize conversion rates, ensuring impactful ex...

US-AnywhereRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$147K - $196K *

Accelerate pricing transformation by leading strategy, packaging design, and monetization initiatives. Drive cross-functional alignment and execution to evolve and simplify portfolio offerings, ensuri...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $225K *

Drive compliance and reliability in the electric utility sector, ensuring adherence to NERC Operations & Planning and CIP standards to enhance grid stability and security. Collaborate with teams to im...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$76K - $94K *

Champion operational excellence by driving improvements in labor productivity, inventory control, and continuous enhancement across multiple sites. Collaborate cross-functionally to implement effectiv...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$142K - $174K *

Drive high-velocity sales strategies in key accounts, executing growth initiatives and enhancing business performance across the Southeast region while collaborating with diverse teams to maximize mar...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Elevate client relationships and drive revenue growth by leading a team of account managers focused on mid-market accounts. Ensure high customer satisfaction and align strategies with broader business...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Business Services

$110K - $125K *

Join a team that drives innovation in geographic information systems while leading cross-functional developers in an Agile environment. Your expertise will enhance project management for significant m...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Join our team to drive strategic growth in key QSR markets by building strong customer partnerships, executing impactful sales strategies, and collaborating cross-functionally to achieve profitable re...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Food & Beverages

$110K - $130K *

Lead strategic product marketing initiatives by driving go-to-market strategies, executing high-impact launches, and empowering sales through compelling positioning, storytelling, and insights across...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Shape the future of our supply chain by enhancing inventory planning and execution while driving best-in-class fulfillment performance and cost efficiency across various business functions and teams...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Transform multi-site dental operations by leading, coaching, and optimizing clinic teams to enhance patient experience, financial performance, and team engagement, while ensuring operational excellenc...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Partner with us to lead and scale Revenue Operations, overseeing a team and driving strategic, high-quality client engagements through hands-on expertise and technical guidance in CRM and marketing au...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$164K - $190K *

Empower brands by leading data-driven strategies that shape customer experiences. Collaborate with cross-functional teams to drive innovation, mentor junior strategists, and unlock insights through pe...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Business Services

$150K - $170K *

Elevate procurement strategies in a critical growth area, driving supplier performance and capacity planning while leading a distributed team in North America. Collaborate with leaders across operatio...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$95K - $115K *

Advance your career as a Data Product Owner, collaborating between underwriting and data teams to define and deliver critical data solutions and reporting. Ensure clarity of requirements and foster st...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$103K - $173K *

Shape strategic partnerships by managing contract negotiations and driving successful pharmaceutical relationships. Collaborate with cross-functional teams to ensure compliance and align contracts wit...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$106K - $177K *

Empower the negotiations team by providing strategic support for pharmaceutical accounts. Drive contract reviews, financial assessments, and collaboration with cross-functional partners to ensure time...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Lead the product marketing strategy and competitive intelligence for multiple portfolios, driving impactful launches and effective storytelling. Collaborate closely with cross-functional teams to achi...

US-AnywhereRemote

Today

  •   11 - 15 years exp.  •   Enterprise Technology

$134K - $244K *

Grow and execute strategies to enhance monetization and distribution across top streaming platforms, driving relationships and cross-functional initiatives for high revenue impact and business growth...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$80K - $110K *

Join our team as you drive operational excellence in technology delivery, managing production support and customer interactions for a mid-size HealthPlan. You'll play a key role in ensuring seamless c...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $180K *

Unlock your potential as you lead product marketing strategy and execution. Drive cross-functional collaboration to shape market positioning, optimize launches, and ensure customer advocacy while buil...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Unlock potential by leading sales strategies for large-scale energy solutions. Drive revenue growth, manage customer relationships, and negotiate high-value contracts while collaborating with engineer...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$115K - $145K *

Lead the charge in managing strategic sales operations with OEM and Prime partners. Drive B2B account management and foster deep technical relationships to ensure successful integration and sales of a...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$200K - $250K *

Lead a high-autonomy engineering team to deploy AI solutions across departments, ensuring real-world adoption of cutting-edge software while bridging technical and business domains for impactful workf...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $172K *

Optimize client service strategies to enhance satisfaction and drive growth. Lead cross-functional teams through complex client engagements while fostering collaboration. Ensure performance excellence...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.