Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
$125K - $150K *
Drive high-value B2B paid media strategies and growth across multiple channels while leading a team of media professionals, ensuring client success and operational excellence in performance marketing...
Reposted 3 weeks ago
Director, Product Management, Scientific Services
$190K - $230K *
Shape the future of scientific services by leading global product strategy, driving revenue growth, and ensuring operational excellence. Collaborate with experts to deliver innovative solutions that m...
4 weeks ago
Sr. Marketing Communications Manager
$99K - $166K *
Elevate marketing impact by leading multi-channel campaigns in healthcare. Drive strategic initiatives, ensure brand consistency, and collaborate cross-functionally to maximize engagement and measurab...
1 week ago
Strategic Account Executive, AI Labs
$300K - $400K *
Innovate and drive new revenue by selling expert data solutions to AI labs and healthcare companies. Build relationships with technical decision-makers to enhance model training and evaluation through...
Reposted 4 weeks ago
Director, Franchise Operations - South (SSD & AH)
$145K - $169K *
Innovate and lead strategic franchise operations, driving performance and alignment across bottling partners. This role demands strong leadership, analytical skills, and a commitment to excellence in...
Yesterday
Regional Director (Florida/Georgia)
$400K *
Lead a dynamic sales team to drive adoption of innovative stroke recovery technology. Collaborate with healthcare providers to enhance patient outcomes while developing sustainable referral networks a...
1 week ago
$213K - $243K *
Champion the development of a robust commercial data strategy, ensuring high-quality, AI-ready data solutions that drive impactful decision-making and enhance commercial performance across the organiz...
3 weeks ago
$135K - $160K *
Lead the development of a comprehensive data strategy, focusing on modern architecture and tools. Drive real-time insights and decision-making while managing a high-performing team to enhance the orga...
Reposted 1 week ago
Director, Transformation Management (Open to Remote, Continental U.S.)
$113K - $158K *
Lead the charge in transformation management, partnering with executives and teams to ensure successful adoption and measurable value across commercial initiatives, driving sustained organizational ch...
Reposted today
Sr. Regional Business Director
$150K - $180K *
Lead the charge in driving sales growth and strategic partnerships within the packaging sector. Oversee a high-performing team, manage customer relationships, and optimize processes to achieve revenue...
3 weeks ago
Head of Consumer Segment, NAM (US)
$150K - $180K *
Reimagine the consumer landscape by leading strategy and performance for a dynamic business across North America. Drive growth, enhance customer experience, and influence global teams to deliver excep...
Today
Manager, Sourcing, Indirect, Americas
$100K - $125K *
Join our dynamic team to develop innovative sourcing strategies, lead supplier negotiations, and drive value creation within the Americas, contributing significantly to our growth and sustainability g...
Reposted 4 days ago
Vice President, Media Products| US: Remote
$268K - $282K *
Shape the future of media products by driving strategy and innovation. Collaborate with cross-functional teams to enhance measurement and optimization capabilities, ensuring impactful solutions for cl...
3 days ago
Director, Data Engineering & Analytics
$178K - $294K *
Join a team that's redefining data engineering and analytics. Lead strategy, architecture, and execution of scalable data solutions while mentoring professionals and driving business outcomes through...
Reposted 2 weeks ago
Director, Product Ownership - Commercial Products & Platforms
$160K - $190K *
Advance product strategy and innovation by leading cross-functional teams to drive the vision, roadmap, and delivery of shared commercial platforms, ensuring alignment with business priorities and tec...
1 week ago
Senior Administrator, Systems Management
$110K - $130K *
Transform endpoint management by designing and deploying solutions across a vast device estate. Collaborate with cross-functional teams to ensure security, compliance, and reliability while leveraging...
3 weeks ago
Director, Data Center Field Service - Memphis, Tennessee
$155K - $200K *
Transform large-scale AI infrastructure service delivery by leading field operations, enhancing customer outcomes, and driving operational excellence across complex environments. Collaborate with cros...
Reposted 1 week ago
Director, User Experience Design
$148K - $245K *
Transform user experience across global retail and e-commerce platforms by leading a multidisciplinary team, driving design excellence, and integrating AI into innovative solutions that enhance custom...
2 days ago
Sales and Account Manager Director
$110K - $130K *
Drive market growth in Canada by leading sales and account management efforts. Collaborate with anchor customers to establish success stories and shape product offerings, while building a Canadian tea...
4 days ago
Manager, Technical Account Management
$112K - $158K *
Lead a dynamic team to enhance customer engagement and satisfaction. Drive best practices in service delivery, manage escalations, and foster team growth while ensuring alignment with business objecti...
1 week ago
Enterprise Core Customer Success Manager
$109K - $141K *
Lead customer success initiatives by partnering with top clients to enhance their operations using IoT solutions. Collaborate cross-functionally to design customized success plans and strategies that...
Reposted 5 days ago
Senior Director, Technical Product Management
$176K - $270K *
Join a dynamic team to lead product management for a diverse portfolio in Defense & Systems. Drive strategy, governance, and outcomes while mentoring a talented group of product managers and UX design...
Yesterday
$239K - $299K *
Drive the development and scaling of a comprehensive supply chain strategy, ensuring efficient management and delivery of products. Collaborate across teams to optimize performance and support rapid g...
2 weeks ago
$97K - $121K *
Empower a high-performing IT support team by leading operations, enhancing customer service, and ensuring compliance with federal regulations. Drive continuous improvement and optimize help desk perfo...
2 weeks ago
$110K - $130K *
Lead the charge in transforming tax software by eliminating manual tasks through AI. Own product outcomes, shape new concepts, and drive client success in an agile environment, ensuring measurable imp...
2 weeks ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.