Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$125K - $150K *

Drive high-value B2B paid media strategies and growth across multiple channels while leading a team of media professionals, ensuring client success and operational excellence in performance marketing...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$190K - $230K *

Shape the future of scientific services by leading global product strategy, driving revenue growth, and ensuring operational excellence. Collaborate with experts to deliver innovative solutions that m...

Massachusetts, USRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$99K - $166K *

Elevate marketing impact by leading multi-channel campaigns in healthcare. Drive strategic initiatives, ensure brand consistency, and collaborate cross-functionally to maximize engagement and measurab...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$300K - $400K *

Innovate and drive new revenue by selling expert data solutions to AI labs and healthcare companies. Build relationships with technical decision-makers to enhance model training and evaluation through...

RemoteRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$145K - $169K *

Innovate and lead strategic franchise operations, driving performance and alignment across bottling partners. This role demands strong leadership, analytical skills, and a commitment to excellence in...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Food & Beverages

$400K *

Lead a dynamic sales team to drive adoption of innovative stroke recovery technology. Collaborate with healthcare providers to enhance patient outcomes while developing sustainable referral networks a...

Atlanta, GARemote

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$213K - $243K *

Champion the development of a robust commercial data strategy, ensuring high-quality, AI-ready data solutions that drive impactful decision-making and enhance commercial performance across the organiz...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$135K - $160K *

Lead the development of a comprehensive data strategy, focusing on modern architecture and tools. Drive real-time insights and decision-making while managing a high-performing team to enhance the orga...

Glendale, CARemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$113K - $158K *

Lead the charge in transformation management, partnering with executives and teams to ensure successful adoption and measurable value across commercial initiatives, driving sustained organizational ch...

Los Angeles, CARemote

Reposted today

  •   8 - 10 years exp.  •   Media

$150K - $180K *

Lead the charge in driving sales growth and strategic partnerships within the packaging sector. Oversee a high-performing team, manage customer relationships, and optimize processes to achieve revenue...

Indiana, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$150K - $180K *

Reimagine the consumer landscape by leading strategy and performance for a dynamic business across North America. Drive growth, enhance customer experience, and influence global teams to deliver excep...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$100K - $125K *

Join our dynamic team to develop innovative sourcing strategies, lead supplier negotiations, and drive value creation within the Americas, contributing significantly to our growth and sustainability g...

RemoteRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$268K - $282K *

Shape the future of media products by driving strategy and innovation. Collaborate with cross-functional teams to enhance measurement and optimization capabilities, ensuring impactful solutions for cl...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$178K - $294K *

Join a team that's redefining data engineering and analytics. Lead strategy, architecture, and execution of scalable data solutions while mentoring professionals and driving business outcomes through...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $190K *

Advance product strategy and innovation by leading cross-functional teams to drive the vision, roadmap, and delivery of shared commercial platforms, ensuring alignment with business priorities and tec...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Transform endpoint management by designing and deploying solutions across a vast device estate. Collaborate with cross-functional teams to ensure security, compliance, and reliability while leveraging...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$155K - $200K *

Transform large-scale AI infrastructure service delivery by leading field operations, enhancing customer outcomes, and driving operational excellence across complex environments. Collaborate with cros...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$148K - $245K *

Transform user experience across global retail and e-commerce platforms by leading a multidisciplinary team, driving design excellence, and integrating AI into innovative solutions that enhance custom...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Drive market growth in Canada by leading sales and account management efforts. Collaborate with anchor customers to establish success stories and shape product offerings, while building a Canadian tea...

Ottawa, ONRemote

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$112K - $158K *

Lead a dynamic team to enhance customer engagement and satisfaction. Drive best practices in service delivery, manage escalations, and foster team growth while ensuring alignment with business objecti...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$109K - $141K *

Lead customer success initiatives by partnering with top clients to enhance their operations using IoT solutions. Collaborate cross-functionally to design customized success plans and strategies that...

CanadaRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$176K - $270K *

Join a dynamic team to lead product management for a diverse portfolio in Defense & Systems. Drive strategy, governance, and outcomes while mentoring a talented group of product managers and UX design...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$239K - $299K *

Drive the development and scaling of a comprehensive supply chain strategy, ensuring efficient management and delivery of products. Collaborate across teams to optimize performance and support rapid g...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$97K - $121K *

Empower a high-performing IT support team by leading operations, enhancing customer service, and ensuring compliance with federal regulations. Drive continuous improvement and optimize help desk perfo...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Lead the charge in transforming tax software by eliminating manual tasks through AI. Own product outcomes, shape new concepts, and drive client success in an agile environment, ensuring measurable imp...

Springfield, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.