Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$109K - $140K *

Develop actionable insights to enhance channel performance and partner engagement. Lead strategic initiatives that improve operational efficiency and customer experience while collaborating across tea...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $130K *

Champion operational excellence and cultural engagement across retail partners, driving team performance and enhancing guest experiences through innovative leadership and strategic collaboration with...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$109K - $125K *

Transform financial operations by overseeing budgets, collaborating with IS and finance teams, and enhancing reporting processes. Drive insights to optimize resource allocation and support strategic d...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $160K *

Drive market growth as you develop strategies, lead a sales team, and optimize customer engagement and satisfaction across the Great Lakes Territory in the Electrification Smart Buildings Division...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$175K - $200K *

Deliver impactful marketing strategies that resonate with institutional investors. Lead go-to-market initiatives, define ace positioning, and synthesize market insights, collaborating with diverse tea...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$123K - $210K *

Redefine AML and Fraud risk management by leading a team to ensure data-driven decision-making. You'll oversee compliance, enhance reporting capabilities, and drive financial crime risk management ini...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$180K - $190K *

Transform demand generation through strategic vision and hands-on execution. Lead programs and team to drive revenue growth, build multi-channel strategies, and optimize pipeline contributions while m...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$180K - $250K *

Shape your career by leading the commercialization of a groundbreaking therapy. Drive strategy, develop partnerships, and ensure execution excellence in sales, fostering collaboration across teams for...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$125K - $160K *

Launch revenue growth by leading enterprise sales cycles, forming strategic client partnerships, and transforming challenges into actionable outcomes across a portfolio of high-value accounts...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $120K *

Drive business growth by developing sales strategies, engaging key accounts, and collaborating cross-functionally to deliver tailored solutions. Achieve revenue goals through strategic selling and mar...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$142K - $213K *

Analyze industry standards to enhance quality and regulatory compliance. Drive internal audits, support cross-functional teams, and influence strategic decisions, ensuring high-quality service deliver...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$190K - $230K *

Transform customer experiences by leading the multi-location product initiative, driving strategy, and developing innovative solutions that scale across the platform for diverse users, empowering them...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$135K - $145K *

Advance healthcare operations by leading strategic growth initiatives in managed care reimbursement. Drive revenue enhancement through analytics, compliance, and cross-functional communication while s...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$101K - $154K *

Unlock potential by leading a dynamic sales team, implementing innovative strategies, and fostering client relationships. Drive revenue growth through effective sales processes and collaboration while...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Lead the charge in driving sales excellence by managing a dedicated team, fostering customer alignment, and executing impactful national account programs to achieve shared business objectives across r...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$120K - $150K *

Champion the transformation of marketing at a performance agency, owning demand generation across all channels. Build innovative programs, grow your team, and directly impact lead generation as you cr...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $180K *

Elevate your career by leading a dynamic sales team in the Greater NY Metro area. Oversee strategic account development, foster client relationships, and drive revenue growth while managing operations...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Business Services

$150K - $200K *

Transform strategic client engagement and drive commercial growth through innovative solutions and senior-level relationship building to meet client objectives and enhance market positioning...

US-AnywhereRemote

Reposted 3 days ago

  •   15+ years exp.  •   Pharmaceuticals & Biotech

$99K - $160K *

Lead the charge in strategic sourcing and category management, driving collaboration and efficiency across diverse business functions to optimize supplier relationships and maximize value within the o...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Business Services

$90K - $130K *

Empower admin workflows in residential transactions. Lead a team, enhance ops, and ensure compliance. Drive quality assurance, systems integration, and streamline processes for a seamless customer exp...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $170K *

Transform partner success by managing top Home Service Professional relationships, offering strategic, data-driven insights to enhance growth, retention, and performance while collaborating across tea...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$86K - $97K *

Drive quality assurance for new product introductions in pharmaceuticals. Leverage leadership skills, manage cross-functional teams, and ensure regulatory compliance to deliver high-quality products e...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$130K - $180K *

Unlock your potential in this leadership role, where you'll drive product strategy and team excellence. Collaborate with cross-functional partners to enhance the consumer experience and deliver impact...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $235K *

Drive growth by leveraging your 10+ years of B2B sales expertise in the Oil & Gas midstream market to develop strategic relationships and deliver innovative composite solutions, ensuring a robust sale...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$185K - $352K *

Champion pharmacy operations across diverse markets, overseeing benefit management, contract administration, and strategic initiatives while ensuring quality service and compliance with performance st...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.