Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
$158K - $199K *
Unlock potential by leading global client strategies, driving growth and retention through trusted relationships and innovative solutions. Leverage your expertise to enhance client value and execute a...
2 weeks ago
$144K - $184K *
Lead the strategy execution for key global clients, driving client value, retention, and new business growth while cultivating trust-based relationships with senior leaders and maximizing account pote...
Reposted 3 weeks ago
Director, Specialty Pharmacy, Trade, & Distribution
$189K - $246K *
Champion specialty pharmacy operations by leading account management, trade, and distribution efforts. Drive strategic partnerships and operational improvements to enhance patient access and service q...
3 weeks ago
Senior Director, Physician Experience: CareerMD
$146K - $282K *
Join us in enhancing physician relationships and engagement through strategic leadership, managing a dynamic team, and executing impactful career events that foster lifelong partnerships with healthca...
Reposted 1 week ago
Director, CRM Product Management
$150K - $180K *
Accelerate your career by leading CRM product management, shaping the roadmap for Salesforce solutions, and driving innovation in AI integration while collaborating with cross-functional teams to enha...
2 weeks ago
Customer Success Manager (CSM)
$80K - $95K *
Champion customer success by managing relationships, driving revenue growth, and ensuring retention. Collaborate across teams to support clients through international expansion and platform migration...
3 weeks ago
Regional Sales Director (Central Region)
$125K - $150K *
Unlock potential by leading sales strategies and driving growth in the Central U.S. Cultivate a high-performance culture while overseeing team development, financial management, and cross-functional p...
Reposted 4 days ago
$125K - $150K *
Drive high-value B2B paid media strategies and growth across multiple channels while leading a team of media professionals, ensuring client success and operational excellence in performance marketing...
Reposted 3 weeks ago
Director, Product Management, Scientific Services
$190K - $230K *
Shape the future of scientific services by leading global product strategy, driving revenue growth, and ensuring operational excellence. Collaborate with experts to deliver innovative solutions that m...
4 weeks ago
Sr. Marketing Communications Manager
$99K - $166K *
Elevate marketing impact by leading multi-channel campaigns in healthcare. Drive strategic initiatives, ensure brand consistency, and collaborate cross-functionally to maximize engagement and measurab...
1 week ago
Strategic Account Executive, AI Labs
$300K - $400K *
Innovate and drive new revenue by selling expert data solutions to AI labs and healthcare companies. Build relationships with technical decision-makers to enhance model training and evaluation through...
Reposted 4 weeks ago
Director, Franchise Operations - South (SSD & AH)
$145K - $169K *
Innovate and lead strategic franchise operations, driving performance and alignment across bottling partners. This role demands strong leadership, analytical skills, and a commitment to excellence in...
Yesterday
Regional Director (Florida/Georgia)
$400K *
Lead a dynamic sales team to drive adoption of innovative stroke recovery technology. Collaborate with healthcare providers to enhance patient outcomes while developing sustainable referral networks a...
1 week ago
$213K - $243K *
Champion the development of a robust commercial data strategy, ensuring high-quality, AI-ready data solutions that drive impactful decision-making and enhance commercial performance across the organiz...
3 weeks ago
$135K - $160K *
Lead the development of a comprehensive data strategy, focusing on modern architecture and tools. Drive real-time insights and decision-making while managing a high-performing team to enhance the orga...
Reposted 1 week ago
Director, Transformation Management (Open to Remote, Continental U.S.)
$113K - $158K *
Lead the charge in transformation management, partnering with executives and teams to ensure successful adoption and measurable value across commercial initiatives, driving sustained organizational ch...
Reposted today
Sr. Regional Business Director
$150K - $180K *
Lead the charge in driving sales growth and strategic partnerships within the packaging sector. Oversee a high-performing team, manage customer relationships, and optimize processes to achieve revenue...
3 weeks ago
Head of Consumer Segment, NAM (US)
$150K - $180K *
Reimagine the consumer landscape by leading strategy and performance for a dynamic business across North America. Drive growth, enhance customer experience, and influence global teams to deliver excep...
Today
Manager, Sourcing, Indirect, Americas
$100K - $125K *
Join our dynamic team to develop innovative sourcing strategies, lead supplier negotiations, and drive value creation within the Americas, contributing significantly to our growth and sustainability g...
Reposted 4 days ago
Vice President, Media Products| US: Remote
$268K - $282K *
Shape the future of media products by driving strategy and innovation. Collaborate with cross-functional teams to enhance measurement and optimization capabilities, ensuring impactful solutions for cl...
3 days ago
Director, Data Engineering & Analytics
$178K - $294K *
Join a team that's redefining data engineering and analytics. Lead strategy, architecture, and execution of scalable data solutions while mentoring professionals and driving business outcomes through...
Reposted 2 weeks ago
Director, Product Ownership - Commercial Products & Platforms
$160K - $190K *
Advance product strategy and innovation by leading cross-functional teams to drive the vision, roadmap, and delivery of shared commercial platforms, ensuring alignment with business priorities and tec...
1 week ago
Senior Administrator, Systems Management
$110K - $130K *
Transform endpoint management by designing and deploying solutions across a vast device estate. Collaborate with cross-functional teams to ensure security, compliance, and reliability while leveraging...
3 weeks ago
Director, Data Center Field Service - Memphis, Tennessee
$155K - $200K *
Transform large-scale AI infrastructure service delivery by leading field operations, enhancing customer outcomes, and driving operational excellence across complex environments. Collaborate with cros...
Reposted 1 week ago
Director, User Experience Design
$148K - $245K *
Transform user experience across global retail and e-commerce platforms by leading a multidisciplinary team, driving design excellence, and integrating AI into innovative solutions that enhance custom...
2 days ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.