Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$100K - $115K *

Join a team that's driving quality compliance excellence in the pharmaceutical industry. Oversee audits, regulatory inspections, and quality metrics while fostering collaboration and continuous improv...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$167K - $193K *

Create a high-performing Account Management team to drive renewals and grow customer relationships, leveraging data to inspire clients and enhance product adoption. Guide a collaborative approach with...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$95K - $178K *

Advance sales strategies by driving budget performance across key customers and ensuring effective distributor partnerships in the food industry. Collaborate cross-functionally to achieve growth and e...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$80K - $95K *

Join a team that's committed to delivering top-notch technical support for polymer processing systems. You'll play a key role in resolving customer issues, ensuring safe operations, and contributing t...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Lead the charge in delivering a robust Cybersecurity program by guiding Security teams in architecture, operations, and identity management, ensuring enterprise-wide protection against emerging threat...

US-AnywhereRemote

Today

  •   11 - 15 years exp.  •   Information Technology

$110K - $166K *

Lead and develop high-performing teams while driving an exceptional customer experience. Collaborate with stakeholders to implement strategic initiatives, ensure operational excellence, and maximize p...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Business Services

$90K - $100K *

Support a high-performing team to drive customer growth and retention, enhance strategic alignment, and architect innovative expansion strategies for over 14,000 clients, focusing on product adoption...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$100K *

Unlock potential by driving lead generation and sales prospects in the cybersecurity sector. Collaborate with teams to qualify and set appointments, ensuring a consistent pipeline that meets revenue g...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$118K - $196K *

Lead the charge in data transformation by overseeing project managers, ensuring agile delivery, and fostering collaboration with product teams. Drive initiatives that enhance enterprise data architect...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$149K - $213K *

Elevate your career by leading cross-functional teams to drive successful product launches. This role emphasizes collaboration, strategic planning, and operational readiness to enhance product offerin...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$196K - $295K *

Optimize strategic customer service partnerships, ensuring customer satisfaction and operational performance through effective governance, people leadership, and program execution in healthcare system...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Champion innovation in cloud data processing solutions. Lead cross-functional teams to maximize customer impact, driving product strategy, roadmap, and execution while ensuring alignment across all st...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Drive product strategy and execution for backoffice systems, leading cross-functional teams to innovate and achieve measurable business outcomes by understanding customer needs and merging technology...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Accelerate progress at the forefront of virtual healthcare by developing strategic employer partnerships and driving sales initiatives, leveraging your expertise to navigate complex sales environments...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$164K - $205K *

Unlock potential by spearheading new lodging supply partnerships, sourcing and closing agreements that enhance our platform’s offerings across diverse booking channels, ensuring successful activation...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$95K - $115K *

Drive operational excellence by overseeing vendor relationships and ensuring adherence to service agreements. Collaborate with teams to manage day-to-day operations and improve processes while develop...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Healthcare

$211K - $290K *

Lead the charge in transforming healthcare solutions by managing partnerships and programs within Federal Market Solutions, collaborating with diverse teams to drive innovations that enhance patient c...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$170K - $200K *

Lead the North American Pharma Liquid service business to drive growth and operational excellence, overseeing service sales and contract management while collaborating with cross-border teams to enhan...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$135K - $160K *

Manage and oversee global client delivery operations, ensuring project milestones, quality improvement, and effective team development. Drive client satisfaction through proactive communication and co...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$185K - $344K *

Drive the evolution of enterprise data management standards and governance, ensuring successful adoption across the organization. Lead a talented team while establishing core data practices that maxim...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$130K - $160K *

Empower the evolution of our customer communications ecosystem across multiple channels. Lead innovative marketing strategies, optimize operational excellence, ensure regulatory compliance, and enhanc...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$134K - $175K *

Elevate business development for cutting-edge therapies by owning the full cycle from opportunity identification to contract closure, building client relationships, and translating insights into actio...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$156K - $250K *

Engage with health professionals to provide scientific insights, support clinical trials, and foster relationships with thought leaders. Deliver indispensable medical education and ensure compliance w...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$200K - $300K *

Accelerate sales growth in the Pacific Northwest by leading a dynamic team in Washington, Oregon, and Idaho. Drive accountability, enhance pipeline management, and foster a high-performance culture th...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$160K - $220K *

Drive innovative access strategies for oncology diagnostics, shaping payer engagements to enhance patient adoption and reimbursement efficacy globally. Collaborate with cross-functional teams to integ...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.