Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$175K - $215K *

Join a team that's redefining revenue accounting and driving strategic financial integrity. Lead the optimization of revenue recognition processes while collaborating with cross-functional teams in a...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Transform multi-site dental operations by leading, coaching, and optimizing clinic teams to enhance patient experience, financial performance, and team engagement, while ensuring operational excellenc...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$204K - $378K *

Lead the charge in driving strategic account growth and operational excellence, leveraging deep industry insights to foster impactful client relationships and enhance customer satisfaction. Shape the...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Pioneer data integrity efforts, leading analytics and engineering teams to define standards, develop KPIs, and ensure adherence to regulatory requirements, while fostering organizational trust in repo...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$180K - $200K *

Tackle market insights and analytics to shape a customer-centric strategy. Collaborate with cross-functional teams to develop effective Voice of Customer initiatives, leveraging advanced analytics to...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $180K *

Transform the landscape of clinical research by leading strategic partnerships with global pharmaceutical companies and CROs, enhancing business development with your expertise and industry relationsh...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$122K - $178K *

Empower our marketing strategy by leading a cross-portfolio effort to define market narratives, shape go-to-market strategies, and ensure cohesive alignment across teams to drive growth and adoption f...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$121K - $142K *

Transform the quality management landscape by overseeing document control and training processes, ensuring compliance with standards, and driving improvements within a dynamic biopharmaceutical enviro...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$130K - $150K *

Unlock potential by driving strategic software sales, managing enterprise accounts, and executing complex sales cycles through consultative solutions. Collaborate with teams to enhance customer relati...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$165K - $180K *

Lead global revenue operations and elevate accounting excellence. Own ASC 606 compliance, drive accuracy, and enhance cross-functional collaboration. Cultivate a high-performance team to ensure scalab...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$350K - $425K *

Architect a dynamic commercial strategy to scale and evolve operations, driving growth beyond $1B. Design governance frameworks and oversee execution of compensation, enablement, and systems integrati...

US-AnywhereRemote

2 days ago

  •   11 - 15 years exp.  •   Business Services

$80K - $120K *

Shape the future of client relations by maximizing account growth and retention. Leverage your consultative skills to build lasting relationships and drive revenue through effective sales strategies a...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$160K - $210K *

Join a team that's redefining bank payment solutions by leading product vision, strategy, and execution across multiple A2A payment modalities while managing a talented team dedicated to innovation in...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$137K - $231K *

Lead the charge in global tooling operations by optimizing logistics, asset governance, and performance systems. Drive $CAPEX planning and establish Lean Daily Management practices to enhance efficien...

US-AnywhereRemote

Reposted today

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$137K - $231K *

Take ownership of global tooling operations, leading optimization efforts across planning, logistics, and governance while ensuring alignment with enterprise goals to drive efficiency, cost savings, a...

US-AnywhereRemote

Reposted yesterday

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$144K - $288K *

Drive strategic leadership and operational direction for pharma data and analytics, aligning enterprise priorities with emerging technologies and commercialization to optimize portfolio outcomes and e...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$189K - $210K *

Shape the future of renewables by leading product initiatives from discovery to launch. Collaborate with teams to solve complex challenges, influence engineering efforts, and enhance user experiences...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$117K - $234K *

Shape the future of customer data solutions by leading strategy, unifying actionable insights, and enhancing digital ecosystems across HVAC partners while driving innovation in data platforms and gove...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Transform operations by overseeing reconditioning lines, ensuring production goals are met while driving continuous improvement, fostering team growth, and upholding safety standards in a dynamic envi...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $200K *

Join a pioneering team to build and lead innovative sales strategies that enhance customer engagement and drive growth through a blend of self-serve segmentation and sales assistance, leveraging data...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$233K - $315K *

Unlock potential by leading the development and execution of an innovative intellectual property strategy, managing complex patent portfolios and agreements, and advising on impactful legal decisions...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Lead the charge in optimizing engineering operations and driving efficiency across production plants. Collaborate with cross-functional teams to foster innovation and strategic initiatives, enhancing...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$70K - $105K *

Elevate product value by translating stakeholder needs into prioritized actions that drive continuous improvement and deliver exceptional software solutions for retail and uniform management operation...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$150K - $200K *

Drive strategic revenue growth by leading sales into complex banking organizations while building executive relationships and expanding market reach. You'll develop and execute territory strategies, e...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Transform client relationships by leveraging strategy and performance to drive growth and business impact. Collaborate with teams to deliver high-quality outcomes and manage portfolios effectively whi...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.