Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$110K - $130K *

Drive strategic growth in the Aftermarket Parts product family, leading development, market differentiation, and sustainable strategies within the Flow Control Division while collaborating with global...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$200K - $270K *

Drive your career with a global service organization, leading transformation in member services through automation and smarter workflows. Shape client retention and member trust while managing perform...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$94K - $151K *

Shape the future of enterprise strategy by leading a diverse portfolio of programs and initiatives. Collaborate with cross-functional teams to drive measurable business value and ensure alignment with...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$127K - $216K *

Champion risk adjustment initiatives by leading enterprise-wide programs, ensuring compliance and accuracy in data reporting. Collaborate with cross-functional teams to optimize processes and enhance...

Tennessee, USRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$149K - $186K *

Manage and optimize warehouse operations and logistics, leading a team to enhance inventory management and delivery reliability across a national network, ensuring operational excellence and strategic...

Dallas, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$265K - $424K *

Champion growth by leading a dynamic sales team, refining strategies, and driving customer acquisition in a fast-paced environment. Collaborate cross-functionally to exceed targets and foster a cultur...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Consumer Technology

$111K - $144K *

Drive customer success by resolving complex technical issues as a Principal Engineer. Collaborate with teams to enhance support services, ensuring seamless operations and proactive engagement for Powe...

Denver, CORemote

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$71K - $115K *

Transform customer experiences by driving success and satisfaction through proactive engagement, relationship management, and strategic guidance. Collaborate with clients to maximize their use of Serv...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$183K - $240K *

Join us to lead a global field service organization, driving operational excellence and customer satisfaction while managing a diverse team across multiple regions to enhance service delivery and supp...

CanadaRemote

4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$141K - $194K *

Transform commercial operations by leading cross-functional initiatives, driving clarity, execution, and impactful outcomes. Collaborate with diverse teams to continuously enhance processes and integr...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$103K - $123K *

Drive growth by managing a sales territory, building relationships, and generating premium. Leverage existing partnerships while prospecting new agencies to achieve targets and expand market presence...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $110K *

Elevate client relationships and drive revenue growth by developing strategic sales initiatives, negotiating with retail partners, and leveraging market insights to expand market presence and achieve...

Pleasanton, CARemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Shape the future of sales operations by leading logistics, customer onboarding, and revenue reporting for a dynamic B2B technology company. Drive strategic initiatives and ensure seamless processes th...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Help us drive strategic initiatives by coordinating cross-functional teams, managing risks, and delivering executive-ready reports to ensure successful program execution and stakeholder alignment...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$100K - $140K *

Accelerate your career by driving new business growth and managing enterprise client relationships. Leverage your expertise in managed sales solutions to exceed targets and optimize sales processes in...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Media

$230K - $260K *

Help us drive sustainable revenue growth by analyzing opportunities, shaping strategies, and collaborating across teams to enhance profitability in the Americas region. Lead initiatives that transform...

Jersey City, NJRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$157K - $283K *

Lead the charge in driving business growth by developing strategic partnerships and innovative solutions for federal clients, while collaborating with cross-functional teams to deliver exceptional res...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$163K - $267K *

Drive impactful corporate communications strategies that connect stakeholders and enhance brand narratives. Lead crisis management, executive platforms, and media relations while building a high-perfo...

California, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $180K *

Transform your career by driving strategic partnerships in healthcare. Leverage your extensive relationships within benefits consulting to influence and expand business opportunities while collaborati...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$149K - $205K *

Elevate innovation at the forefront of foodtech, agritech, and infrastructure. Lead strategic initiatives, build ecosystems, and drive new ventures to shape the future landscape of Mitsubishi Electric...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $145K *

Transform the sales landscape by leading global accounts, driving growth, and enhancing client relationships. Collaborate with cross-functional teams to elevate Hilton's brand presence and deliver tai...

Mclean, VARemote

3 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$170K - $230K *

Elevate the sales strategy and operations by partnering with leadership to enhance productivity, implement AI solutions, and drive data-driven decision-making. Lead a team to optimize processes and en...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$76K - $127K *

Elevate project delivery and data management within a dynamic team, ensuring timely execution of healthcare provider meetings and educational programs while fostering collaboration and maintaining hig...

Texas, USRemote

2 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$140K - $195K *

Engage in strategic business development, overseeing global projects and teams. Drive long-term planning, policy formation, and customer negotiations while fostering collaboration with senior manageme...

RemoteRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$190K - $238K *

Lead the transformation of patient experiences in mental health care by shaping marketing strategies that drive acquisition, activation, and retention. Collaborate across teams to enhance messaging an...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.