Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$80K - $95K *

Drive customer support excellence by managing a frontline team to ensure timely resolutions, operational efficiency, and a culture of continuous improvement, paving the way for stellar service in heal...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$170K - $195K *

Champion the development of integrated go-to-market strategies, lead cross-channel marketing programs, manage pipeline metrics, and mentor a high-performing team in a dynamic, revenue-focused environm...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$135K - $160K *

Develop transformative product strategies, lead cross-functional teams, and drive innovative physician engagement solutions for omnichannel success in pharmaceutical branding. Own end-to-end product e...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$154K - $200K *

Unlock potential as you drive US market access strategy, ensuring effective payer and provider engagement while leading reimbursement initiatives and enhancing patient access outcomes across the healt...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Unlock potential by leading collections operations to enhance cash flow and customer experience. Drive process improvements, cultivate high-performing teams, and collaborate across functions to optimi...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$152K - $198K *

Drive strategic relationships with large enterprise clients in financial services. Focus on revenue growth through tailored technology solutions and deliver a consultative approach to enhance customer...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $200K *

Shape the future of data center construction by leading a diverse team to optimize project success and deliver unparalleled infrastructure at scale. Drive collaboration, safety, and quality across all...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$110K - $130K *

Pioneer a cutting-edge partner content strategy by leading a talented team, integrating SEO and AI, and aligning efforts across key marketing channels to optimize performance for a diverse portfolio o...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$98K - $155K *

Join us to lead the CRM operations team, ensuring scalable, compliant campaign delivery and driving strategic platform enhancements in a fast-paced environment. Your leadership will shape technical ou...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Lead the charge in optimizing operations and enhancing client relationships by streamlining program delivery, implementing strategic initiatives, and fostering collaboration among cross-functional tea...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Business Services

$185K - $225K *

Lead your career by driving operational excellence in fleet management, ensuring customer satisfaction and profitability. Oversee service delivery, financial performance, and talent development while...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Transportation

$170K - $190K *

Optimize service operations by leading teams, managing P&L, and driving profitability in logistics and fleet management. Foster relationships, innovate solutions, and ensure exceptional customer exper...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Transportation

$160K - $200K *

Unlock potential by driving new business in the Retail sector. Leverage deep expertise to engage C-suite decision-makers and establish relationships that propel market growth. Lead strategic initiativ...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $115K *

Transform media strategies and lead planning across traditional and digital platforms. Collaborate with teams to innovate client solutions, drive performance, and elevate team capabilities in a fast-p...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Media

$160K - $200K *

Elevate global BD Excellence capabilities by defining strategies, leading transformation initiatives, and partnering with stakeholders to drive measurable improvement in operational performance and or...

US-AnywhereRemote

Yesterday

  •   11 - 15 years exp.  •   Business Services

$81K - $108K *

Empower project success by leading cross-functional teams to deliver software implementations on time and within budget. Drive project planning, customer engagement, and risk management to ensure alig...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$165K - $239K *

Champion the future of virtual construction by leading teams, enhancing BIM and VDC practices, and driving quality project delivery. Collaborate across functions to implement innovative solutions and...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$135K - $160K *

Drive impactful estimating leadership across utility sectors, overseeing bid strategies, cost assessments, and risk evaluations to guarantee competitive and precise proposals while fostering professio...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$112K - $168K *

Lead the charge in driving sales growth within the electrical distribution sector by nurturing relationships and uncovering opportunities, while managing performance across a designated territory to m...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$103K - $128K *

Shape the future of healthcare by driving risk adjustment solutions that enhance interoperability, improve documentation accuracy, and ensure compliance across Medicare, Medicaid, and ACA programs thr...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Join a team that's driving sales growth in architectural products across the Western U.S. Influence complex construction projects from design to installation while leading a dynamic sales team to ensu...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$210K - $240K *

Accelerate progress at the forefront of enterprise application transformation. Drive strategy, enhance systems, and cultivate a high-performing team to modernize core functions and improve business pr...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$160K - $200K *

Pioneer the Partner Success framework, establishing global strategies and governance to enhance partner capabilities, drive performance improvements, and ensure delivery excellence across a diverse ec...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Elevate revenue operations by leading a skilled team, driving AI integration, and optimizing go-to-market strategies for strategic growth and sustained performance in a fast-paced environment...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$116K - $191K *

Shape transformative operational strategies by leading process standardization and performance optimization, ensuring impactful service delivery through cross-functional collaboration and innovative s...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.