Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$120K - $150K *

Take ownership of customer relationships, driving adoption and retention while seeking growth opportunities within a dedicated account portfolio. Collaborate with teams to ensure client success and sa...

RemoteRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $160K *

Champion regulatory strategy and lead insurance affairs, engaging with regulators and advising clients on AI and imagery use. Build a robust filing program and ensure compliance while shaping industry...

Lehi, UTRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$172K - $216K *

Help us drive growth in the utilities sector by leading a high-performing sales team. You'll shape strategies, build relationships, and coach sellers to excel in complex, multi-year deals, ensuring al...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$110K - $130K *

Champion growth by developing and executing innovative marketing strategies that enhance patient acquisition and practice performance across a network of orthodontic and pediatric practices...

Scottsbluff, NERemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$235K - $323K *

Elevate your career by leading a high-performing team focused on driving sales strategy and execution for Commercial General Contractors. Foster a culture of accountability and collaboration while ach...

RemoteRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $182K *

Join a team that's dedicated to transforming business needs into innovative software solutions. Collaborate with clients and developers to ensure high satisfaction and successful adoption while advanc...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$190K - $238K *

Empower providers by crafting compelling product narratives and strategies that enhance adoption and engagement. Collaborate with cross-functional teams to translate insights into impactful marketing...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Accelerate growth by leveraging your extensive network to drive new business opportunities. Own the sales cycle from prospecting to closing, while shaping strategies that influence company success and...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Partner with us to drive new business by prospecting and signing strategic partners. Leverage your expertise in channel sales to optimize growth, train partners, and collaborate cross-functionally to...

Pennsylvania, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$184K - $287K *

Empower our channel sales strategy by building and scaling MSP partnerships, driving recurring revenue, and collaborating cross-functionally to establish a robust partner ecosystem that thrives in the...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Join a team that's dedicated to delivering successful projects on time and on budget. As a key player, you'll drive project planning, coordinate with stakeholders, and ensure effective communication t...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$228K - $309K *

Drive strategic pharmacy partnerships and enhance patient access to Amgen medicines. Lead a high-performing team, develop customer strategies, and engage with senior leaders to optimize the pharmacy e...

Thousand Oaks, CARemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$200K *

Drive growth by developing new and existing accounts in hygienic fluid handling. Collaborate with diverse teams to enhance market share in Southern California's food, dairy, beverage, and pharmaceutic...

California, USRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $210K *

Lead the charge in driving business growth by cultivating relationships and securing new opportunities in industrial refrigeration. Collaborate cross-functionally to deliver exceptional customer exper...

RemoteRemote

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Empower the future of field service by defining industry strategy and AI integration. Lead a team to translate complex challenges into actionable product solutions, driving growth and customer success...

United StatesRemote

Reposted today

  •   11 - 15 years exp.  •   Enterprise Technology

$91K - $152K *

Elevate customer experiences and drive productivity improvements by leading global service quality initiatives, managing field issues, and optimizing performance across operations. Join us to enhance...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Grow your career by owning enterprise sales processes, building relationships, and closing deals in home décor, beauty/wellness, and online retail. Drive significant revenue growth by leveraging consu...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Innovate with us to drive strategic product marketing initiatives that enhance capital equipment and consumable sales. Lead go-to-market strategies and foster market adoption, ensuring alignment with...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$400K - $500K *

Drive growth in the Media, Entertainment, Gaming, and Sports sector by leading a high-performing sales team, managing complex sales cycles, and building executive relationships to achieve ambitious re...

Los Angeles, CARemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Architect a comprehensive sales enablement program to enhance onboarding, product training, and continuous learning for a dynamic sales team, collaborating with leadership and partners to drive measur...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$167K - $245K *

Accelerate IT innovation by leading operations and engineering teams that enhance productivity and security for a 500+ remote workforce, while embedding AI and automation into core processes for optim...

United StatesRemote

Reposted yesterday

  •   11 - 15 years exp.  •   Information Technology

$132K - $199K *

Lead the charge in driving Professional Services sales and client success within the US Public Sector, collaborating across teams to maximize revenue, enhance client relationships, and ensure successf...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Elevate sales performance by developing and scaling a forward-thinking sales enablement strategy. Lead onboarding, ongoing skills enhancement, and sales methodology adherence while leveraging AI-drive...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$242K - $282K *

Lead the oversight of contractual matters across departments, serving as a trusted advisor to internal stakeholders from pre-clinical to commercial readiness. This role emphasizes collaboration and ex...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$176K - $221K *

Elevate customer success by leading strategic account management, driving retention and growth for high-value clients. Collaborate with cross-functional teams to deliver exceptional experiences and ac...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.