Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.
As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.
In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.
$130K - $180K *
Shape the future of global deal strategies by leading a high-impact team focused on streamlining sales processes, enhancing quote-to-cash efficiency, and driving continuous improvement in complex comm...
2 weeks ago
$125K - $150K *
Drive impactful delivery across teams by transforming strategy into tangible outcomes. Collaborate closely with stakeholders, manage dependencies, and mentor delivery talent to enhance team capabiliti...
2 weeks ago
$160K - $180K *
Drive operational excellence in global member support by leading a high-performing team. Optimize processes using Zendesk and AI for improved efficiency while maintaining member satisfaction and ensur...
1 week ago
$150K - $200K *
Transform enterprise strategy by leading high-impact initiatives across business functions. Collaborate with executives to enhance organizational effectiveness and drive measurable business outcomes f...
1 week ago
$126K - $207K *
Transform strategic account management by driving growth and forging strong partnerships with corporate and laboratory stakeholders across the diagnostics landscape. Leverage expertise to maximize mar...
2 weeks ago
Director, Audiences, Data & Measurement - DMN
$127K - $237K *
Join a dynamic team driving audience strategy, measurement, and automation in retail media. Collaborate across departments to enhance advertiser value and establish cohesive data practices. Lead initi...
Yesterday
Director, Warehouse Operations
$95K - $130K *
Engineer operational excellence within warehousing; lead efforts to improve efficiency and support onboarding in new markets across the network. Drive strategic initiatives, leveraging technology to o...
1 week ago
Director, CMC Supplier Management
$130K - $160K *
Optimize supplier relationships to enhance the production quality and efficiency of drug-device combination products, ensuring compliance and effective logistics in pharmaceutical manufacturing proces...
1 week ago
$120K - $150K *
Accelerate progress at a large-scale automation project as the executive leader driving end-to-end delivery, ensuring scope, schedule, and quality align with customer expectations and business objecti...
3 weeks ago
Director, Commercial Intelligence
$150K - $180K *
Empower organizational growth by integrating commercial intelligence insights to enhance pricing strategies, competitive positioning, and sales effectiveness, driving data-driven decisions that impact...
2 weeks ago
Group Director Customer Logistics - Ecommerce
$180K - $220K *
Manage integrated logistics operations across multiple locations, ensuring customer satisfaction, financial performance, and continuous improvement. Lead teams to achieve strategic objectives while fo...
4 days ago
Director Supplier Network (Remote)
$100K - $140K *
Lead the charge in optimizing and expanding our global supplier portfolio to enhance margins and improve service levels. Collaborate with cross-functional teams to transform supplier capabilities into...
3 days ago
Sales Director- Corporate West Accounts
$120K - $150K *
Grow your career by leading revenue growth and strategic engagement with key healthcare executives. This role demands expertise in multi-product SaaS sales and deep sector insights to develop and nurt...
6 days ago
Associate Director, Global eCommerce & Marketing
$166K - $216K *
Champion the evolution of digital commerce platforms, driving strategy, governance, and implementation to support marketing initiatives globally. Lead cross-functional teams to ensure solutions align...
Reposted 6 days ago
$120K - $150K *
Drive customer operations excellence by leading end-to-end support services, optimizing processes, and fostering team growth. Shape a customer-centric culture in a newly centralized contact center to...
1 week ago
$161K - $284K *
Transform global HR service delivery through innovative technology solutions, enhancing employee experience and operational efficiency while leading a diverse, distributed team across multiple regions...
Reposted 2 weeks ago
$260K - $300K *
Lead and transform the product support function with a focus on AI integration, team development, and operational excellence, ensuring a customer-first approach while achieving strategic, scalable sol...
6 days ago
Sr. Director, Business Operations
$260K - $285K *
Champion operational excellence by leading a high-performing team to drive scalable processes, enhance efficiency, and implement innovative AI solutions that position the organization for global growt...
2 weeks ago
$122K - $155K *
Accelerate project success by leading implementation initiatives and fostering client relationships across cross-functional teams, ensuring seamless delivery of services and technology from pre-sales...
2 weeks ago
Managing Director, Revenue Cycle, Advisory Services
$205K - $380K *
Lead consulting teams to drive operational improvements and clinical transformation in healthcare. Collaborate with stakeholders, manage client relationships, and oversee strategic growth initiatives...
3 days ago
$225K - $240K *
Drive the global supply chain strategy and execution for sourcing, procurement, and materials management. Lead a diverse team to improve service performance and drive cost-efficiency across operations...
Yesterday
Director, Patient & Provider Services
$100K - $130K *
Elevate patient support services by leading teams to provide exemplary care, driving operational efficiency and performance metrics while fostering a culture of continuous improvement and collaboratio...
3 weeks ago
Director of Business Development
$80K - $120K *
Develop new business strategies by analyzing market trends and building client relationships. Take ownership of growth opportunities by engaging with customers and creating effective marketing plans t...
Today
$180K - $283K *
Empower and elevate our account management strategy to maximize retention and drive growth. Spearhead team performance, implement best practices, and analyze data to unlock insights, fostering strong...
2 weeks ago
Director, Global Financial Operations
$130K - $180K *
Pioneer your career by leading global financial operations, driving efficiency in AP, AR, and revenue processes while ensuring regulatory compliance and operational excellence across cross-functional...
2 weeks ago
What tasks does a Director, Customer Service handle?
A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.
What is the average salary for a Director, Customer Service?
While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.
How can I advance my career as a Director, Customer Service?
Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.