Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$130K - $180K *

Shape the future of global deal strategies by leading a high-impact team focused on streamlining sales processes, enhancing quote-to-cash efficiency, and driving continuous improvement in complex comm...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Drive impactful delivery across teams by transforming strategy into tangible outcomes. Collaborate closely with stakeholders, manage dependencies, and mentor delivery talent to enhance team capabiliti...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $180K *

Drive operational excellence in global member support by leading a high-performing team. Optimize processes using Zendesk and AI for improved efficiency while maintaining member satisfaction and ensur...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $200K *

Transform enterprise strategy by leading high-impact initiatives across business functions. Collaborate with executives to enhance organizational effectiveness and drive measurable business outcomes f...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$126K - $207K *

Transform strategic account management by driving growth and forging strong partnerships with corporate and laboratory stakeholders across the diagnostics landscape. Leverage expertise to maximize mar...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$127K - $237K *

Join a dynamic team driving audience strategy, measurement, and automation in retail media. Collaborate across departments to enhance advertiser value and establish cohesive data practices. Lead initi...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$95K - $130K *

Engineer operational excellence within warehousing; lead efforts to improve efficiency and support onboarding in new markets across the network. Drive strategic initiatives, leveraging technology to o...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$130K - $160K *

Optimize supplier relationships to enhance the production quality and efficiency of drug-device combination products, ensuring compliance and effective logistics in pharmaceutical manufacturing proces...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Accelerate progress at a large-scale automation project as the executive leader driving end-to-end delivery, ensuring scope, schedule, and quality align with customer expectations and business objecti...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Empower organizational growth by integrating commercial intelligence insights to enhance pricing strategies, competitive positioning, and sales effectiveness, driving data-driven decisions that impact...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$180K - $220K *

Manage integrated logistics operations across multiple locations, ensuring customer satisfaction, financial performance, and continuous improvement. Lead teams to achieve strategic objectives while fo...

US-AnywhereRemote

4 days ago

  •   11 - 15 years exp.  •   Transportation

$100K - $140K *

Lead the charge in optimizing and expanding our global supplier portfolio to enhance margins and improve service levels. Collaborate with cross-functional teams to transform supplier capabilities into...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Grow your career by leading revenue growth and strategic engagement with key healthcare executives. This role demands expertise in multi-product SaaS sales and deep sector insights to develop and nurt...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$166K - $216K *

Champion the evolution of digital commerce platforms, driving strategy, governance, and implementation to support marketing initiatives globally. Lead cross-functional teams to ensure solutions align...

US-AnywhereRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$120K - $150K *

Drive customer operations excellence by leading end-to-end support services, optimizing processes, and fostering team growth. Shape a customer-centric culture in a newly centralized contact center to...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$161K - $284K *

Transform global HR service delivery through innovative technology solutions, enhancing employee experience and operational efficiency while leading a diverse, distributed team across multiple regions...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$260K - $300K *

Lead and transform the product support function with a focus on AI integration, team development, and operational excellence, ensuring a customer-first approach while achieving strategic, scalable sol...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Technical Services

$260K - $285K *

Champion operational excellence by leading a high-performing team to drive scalable processes, enhance efficiency, and implement innovative AI solutions that position the organization for global growt...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$122K - $155K *

Accelerate project success by leading implementation initiatives and fostering client relationships across cross-functional teams, ensuring seamless delivery of services and technology from pre-sales...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$205K - $380K *

Lead consulting teams to drive operational improvements and clinical transformation in healthcare. Collaborate with stakeholders, manage client relationships, and oversee strategic growth initiatives...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Healthcare

$225K - $240K *

Drive the global supply chain strategy and execution for sourcing, procurement, and materials management. Lead a diverse team to improve service performance and drive cost-efficiency across operations...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Elevate patient support services by leading teams to provide exemplary care, driving operational efficiency and performance metrics while fostering a culture of continuous improvement and collaboratio...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $120K *

Develop new business strategies by analyzing market trends and building client relationships. Take ownership of growth opportunities by engaging with customers and creating effective marketing plans t...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Business Services

$180K - $283K *

Empower and elevate our account management strategy to maximize retention and drive growth. Spearhead team performance, implement best practices, and analyze data to unlock insights, fostering strong...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$130K - $180K *

Pioneer your career by leading global financial operations, driving efficiency in AP, AR, and revenue processes while ensuring regulatory compliance and operational excellence across cross-functional...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.