Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.
As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.
In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.
Director, Customer Loyalty and Retention
$229K - $267K *
Elevate customer experience by leading strategic retention and loyalty initiatives. Drive measurable impact through data-informed insights and foster a high-performing team, dedicated to enhancing sat...
1 week ago
$150K - $180K *
Lead the charge in shaping a high-performance culture by partnering with Finance, Legal, and Operations teams to enhance talent management, org design, and employee engagement in a rapidly growing env...
Reposted 1 week ago
Product Director, Consumer Channels
$135K - $160K *
Drive the digital product strategy for consumer channels, enhancing user experiences from discovery to service. Lead a high-performing product team, leveraging data and AI to optimize journeys and sol...
6 days ago
$400K - $450K *
Lead and inspire a high-performing sales team to engage F500 executives, driving complex sales cycles and fostering deep relationships to maximize revenue growth in the enterprise sector...
1 week ago
Director-Network Service Management and Operations Center of Excellence
$153K - $249K *
Shape the future of network service delivery by leading technology strategy, execution, and improvements. Oversee end-to-end operations ensuring reliability and scalability, while driving automation a...
1 week ago
Senior Director, Client Operations
$192K - $266K *
Drive best-in-class travel support through strategic leadership and operational excellence. Oversee lodging, flights, and customer advocacy, fostering a culture of continuous improvement and exception...
1 week ago
$110K - $220K *
Manage payroll operations and vendor relationships, ensuring compliance and efficiency in payroll processes while driving continuous improvement and strategic initiatives with ADP and internal teams...
Reposted 2 days ago
$110K - $130K *
Drive exceptional business growth by identifying and securing new opportunities in telecommunications. Develop strategic relationships, lead complex sales cycles, and exceed revenue targets by deliver...
2 weeks ago
$100K - $125K *
Transform your career with this strategic role leading a multi-million-dollar Direct Mail program. Drive innovation through audience targeting, data integration, and performance optimization across va...
4 weeks ago
$150K - $180K *
Develop and manage cross-site technical services strategy to ensure robust technology transfer and validation processes for production facilities. Lead, coach, and support teams to enhance operational...
1 week ago
$170K - $185K *
Make your mark by leading a dynamic Pricing team, optimizing pricing strategies for diverse Government Services proposals, and establishing compliance processes. Drive data-driven decisions and foster...
1 week ago
Director, CEO Communications Operations - Bloomfield, CT
$152K - $253K *
Join a team that's redefining CEO engagement, ensuring flawless operations for impactful communications, events, and leadership interactions across the organization while fostering alignment and readi...
2 weeks ago
$180K - $215K *
Lead strategic procurement initiatives across global operations, enhancing supplier relations and driving cost efficiencies. Foster a high-performing team culture, ensuring effective negotiation and a...
Reposted 4 days ago
Director, Strategic BD - Travel & TMCs
$265K - $345K *
Partner with us to lead and scale strategic partnerships in the Travel & TMC sector. Drive high-value deals, manage executive relationships, and build a high-performing team while shaping a crucial bu...
2 weeks ago
Director, Customer Success - Digital Retail
$104K - $110K *
Join us to lead customer success initiatives that drive measurable growth, retention, and satisfaction for our digital retail dealer clients. You'll strategize, advocate, and enhance the customer expe...
1 week ago
Director of Customer Experience
$150K - $180K *
Play a key role in enhancing the customer journey by leading strategies that drive customer satisfaction and retention. Collaborate with cross-functional teams to create a seamless member experience a...
2 weeks ago
Director, Customer Implementations
$125K - $150K *
Join a team that empowers global implementation excellence by leading a dedicated team responsible for complex enterprise initiatives, enhancing customer value, and driving project success in a dynami...
2 weeks ago
$110K - $130K *
Drive strategic growth and client satisfaction by managing complex relationships, delivering innovative solutions, and executing high-impact initiatives. Collaborate cross-functionally to meet client...
4 days ago
Director, Transaction Management
$148K - $175K *
Lead transaction management strategies for large client portfolios, ensuring alignment with business objectives. Collaborate with cross-functional teams to optimize processes and deliver innovative re...
4 days ago
Associate Director, Supply Chain Program Manager
$160K - $190K *
Shape the future of supply chain management by leading large-scale programs, coordinating stakeholders, and driving delivery excellence while building a high-performing team that supports strategic gr...
1 week ago
Senior Director, Brand Management & Engagement
$141K - $283K *
Partner with us to lead brand strategy and customer engagement initiatives, ensuring consistent brand experiences that drive loyalty and growth. Oversee marketing efforts, measure brand performance, a...
3 days ago
$150K - $180K *
Elevate business growth by leading diverse teams to enhance vehicle maintenance and upfitting services. Ensure operational excellence, build client relationships, and drive profitability while maintai...
3 days ago
$100K - $160K *
Join a team that drives customer success through strategic account management and relationship building. Lead the sales process end-to-end, fostering trust and expanding accounts while contributing to...
Today
$100K - $130K *
Drive customer success by leading global teams, improving retention, and enhancing product utilization, ensuring a seamless experience across diverse regions and platforms while driving operational ex...
4 days ago
Product & Design Director - Supply Chain
$127K - $237K *
Innovate supply chain capabilities by leading cross-functional product management, driving strategy, and optimizing performance across logistics, distribution, and vendor relations to enhance operatio...
Reposted 1 week ago
What tasks does a Director, Customer Service handle?
A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.
What is the average salary for a Director, Customer Service?
While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.
How can I advance my career as a Director, Customer Service?
Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.