Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$185K - $200K *

Innovate data-driven commercial outcomes by leading analytics and insights efforts. Collaborate across teams to ensure accurate renewal metrics and effective communication with executives while managi...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$144K - $249K *

Lead the charge in developing and executing strategic sourcing initiatives that enhance savings and drive performance across business categories, ensuring compliance and effective supplier management...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$184K - $342K *

Lead the charge in driving account growth through strategic sales planning and relationship management while delivering exceptional customer service to enhance client satisfaction in the retail sector...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Transform retail success by driving account growth and customer satisfaction. Lead strategic initiatives and build relationships to present NCR's innovative solutions, ensuring client needs are met an...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Join a team that's driving success in the retail sector by leveraging deep industry knowledge and consultative selling skills to foster strong customer relationships, achieve sales targets, and enhanc...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Transform category management initiatives into strategic growth drivers across acquisition, retention, and new treatment launches, leveraging cross-functional partnerships to maximize P&L effectivenes...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$123K - $181K *

Manage procurement for contract manufacturers across multiple business units to drive operational excellence. Collaborate with teams to create supply strategies that enhance competitiveness and ensure...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Drive innovative solutions as you lead the delivery of Google Workspace client projects, managing resources and expectations to ensure successful outcomes. Collaborate with cross-functional teams and...

US-AnywhereRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $110K *

Manage diverse technology projects end-to-end, collaborating with Technical Leads to ensure successful client outcomes and adapting methodologies to fit each unique engagement's needs...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Business Services

$100K - $120K *

Lead the charge in managing strategic relationships with national clients, driving account growth through retention and expansion. Engage with key decision-makers and foster strong partnerships for ma...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Drive district market strategy by leading a team to achieve sales and profit goals. Monitor performance to adjust plans, foster relationships, and create a positive work culture, while managing financ...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Join a dynamic team to drive market strategy and oversee operations, ensuring sales goals are met while developing strong relationships within the industry. Lead and motivate a mobile workforce in a r...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$145K - $240K *

Join a team that drives strategic growth in metal castings, leveraging extensive expertise in die, investment, and sand casting to shape product lines, influence market positioning, and ensure cross-f...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Unlock opportunities by managing and expanding client relationships across various internal teams and services, ensuring cohesive engagement to drive growth and address technical challenges in a compl...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$88K - $105K *

Shape the delivery of key compliance and cybersecurity initiatives by managing cross-functional teams, aligning resources, and overseeing execution processes to ensure timely, effective results in a d...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$225K - $235K *

Advance strategic program reporting by synthesizing procurement initiatives, data center infrastructure, and financial commitments for executive leadership. Utilize strong analytical skills to coordin...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$160K - $200K *

Accelerate growth by building and leading a dynamic sales organization. Drive strategic enterprise sales, foster executive relationships, and develop high-performing teams while shaping the go-to-mark...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Join a transformative team to enhance insurance operations, driving excellence and compliance through strategic initiatives, cross-functional collaboration, and process improvement while mentoring a d...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Advance sales growth and market share of refuse collection vehicles by managing distributors and direct sales personnel effectively, driving profitable strategies while ensuring operational excellence...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Join our team to drive growth by reactivating lapsed accounts and expanding our advertising measurement solutions across various sectors. This sales-focused role combines prospecting and program manag...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Business Services

$78K - $97K *

Discover innovative solutions as you develop long-term relationships, enhance customer satisfaction, and drive product adoption through strategic technical support and ongoing engagement with key stak...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $95K *

Help us optimize customer success by providing strategic support, fostering relationships, and enhancing solution adoption. Drive growth and satisfaction while addressing technical challenges for a pr...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$190K - $205K *

Shape the future of product sales in Research and Analytics by leading strategic growth initiatives for Academic & Government segments, collaborating with senior leaders to boost revenue, customer eng...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$168K - $227K *

Lead the charge in managing a high-performing team while driving commercial success and customer satisfaction across NAM platform services in a dynamic scientific software environment...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive the coordination of a transformative company-wide initiative, ensuring all workstreams and foundational stages are aligned and progressing. This pivotal role partners with leadership to tackle c...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.