Director, Customer Experience Jobs in Waltham, MA

Grow your career with a transformative role leading Lifecycle Marketing strategies, driving customer engagement and revenue growth through innovative, data-driven approaches across diverse marketing c...

Transform the strategic management of enterprise systems and project delivery, steering a dynamic team in ERP and research administration while fostering partnerships across institutional operations f...

Join a team that's redefining enterprise SaaS sales by leading North America's vertical markets, driving growth, and cultivating high-performing sales leaders in Manufacturing, SLED, and Federal/Gover...

Drive the end-to-end Order-to-Cash function, enhancing processes and leading a high-performing team to optimize revenue operations, billing, and collections while partnering with key departments for s...

Lead transformative Document Services operations and strategy, driving efficiency across Inbound Correspondence and Print Production. Collaborate with cross-functional teams to enhance member support...

Lead operational strategy and execution to optimize revenue streams across diverse markets. Collaborate with cross-functional teams to improve processes and drive successful outcomes in business and s...

Join a dynamic team to drive customer success in biopharma, fostering robust relationships and leveraging AI tools for efficiency. Shape processes, mentor rising talent, and represent customer needs i...

Lead end-to-end supply chain and logistics operations, driving demand planning, procurement, and inventory management to ensure efficient product supply and compliance. Collaborate cross-functionally...

Champion enterprise-wide quality and configuration management by leading a team of 25 professionals, ensuring compliance and continuous improvement across hardware production and service delivery in d...

Shape the future of customer care by elevating operations through technology, driving improvements across all touchpoints, and leading a skilled team to ensure exceptional service quality and measurab...

Champion a customer-centric revolution in service quality, leveraging technology and data to enhance every touchpoint in the customer journey. Drive transformation and operational excellence within a...

Transform and elevate website experiences through AI-driven strategies, optimizing performance with a hands-on approach. Lead collaboration across teams, ensuring exceptional execution of content stra...

Transform the marketing landscape by owning critical cross-functional projects. Drive initiatives from conception through execution, aligning teams around strategic goals while adapting to evolving bu...

Join a team that's redefining regional growth strategies for USDC, driving adoption and liquidity through innovative partnerships. Leverage data-driven insights to build automated platforms that enhan...

Lead total rewards strategy for a complex global healthcare tech firm. Drive compensation and benefits governance, align workforce investment with business goals, and ensure compliance while fostering...

Join a team that drives innovation in global technology infrastructure and operations. You'll strategize on modernizing core infrastructure, enhancing employee experiences, and leading high-performanc...

Join a team that's driving marketing strategy and execution across diverse lines of business. Lead initiatives in digital and traditional media, oversee creative projects, and collaborate with stakeho...

Lead the charge in building a high-performance Sales Engineering team, aligning technical strategies with business priorities and customer needs across multiple regions. Drive innovative solutions and...

Accelerate progress at building new client relationships in the Manufacturing sector, driving revenue growth through strategic engagement with enterprise-level decision-makers and representing capabil...

Drive new business growth by acquiring enterprise clients in Manufacturing. Engage senior executives, leverage industry insights, and deliver strategic solutions in digital transformation. Build lasti...

Champion operational excellence by leading a multi-location team in order processing, driving customer satisfaction and efficiency through strategic management and collaboration across departments for...

Unlock innovative data solutions by leading enterprise architecture strategies, setting standards for scalable, secure data platforms, and shaping the data culture across functions and regions to driv...

Pioneer innovative strategies in customer acquisition and engagement by leading teams that drive revenue growth and enhance eCommerce performance through collaboration and technical support in a dynam...

Lead the charge in transforming talent and organizational development, setting a multi-year strategy to enhance performance and capability. Collaborate with senior leaders to design and implement tail...

Unlock your potential in a global leadership role, driving innovative customer support strategies and managing multi-tier teams across diverse geographies to elevate service excellence and customer sa...