Director, Customer Experience Jobs in Waltham, MA

Drive customer satisfaction by leading a high-performing Customer Care team. Oversee strategy, structure, and growth of support operations for court management products, leveraging AI/automation to en...

Elevate your impact as a strategic leader driving technology initiatives that enhance revenue and marketing effectiveness. Collaborate with senior executives to translate business goals into actionabl...

Lead and innovate as you optimize performance marketing across paid media, eCommerce, and CRM, leveraging AI to drive growth and enhance team capabilities within a dynamic, high-growth environment...

Strategize and build innovative customer success systems, leading a dynamic team to enhance client retention and growth. Shape operational models while actively managing key accounts in a mission-driv...

Optimize customer lifecycle transformation initiatives and drive strategic growth. Collaborate across multiple functions to build a cohesive framework that supports the scaling of Managed Services Pro...

Lead cross-functional teams to enhance the CBP Trusted Traveler Program's marketing, ensuring alignment with federal client needs and driving customer engagement through strategic communications and i...

Partner with us to transform our marketing landscape by navigating MarTech innovations, translating strategies into actionable plans while collaborating closely with engineering and marketing teams to...

Unlock the potential of clinical data as you lead an innovative team, defining strategic data stewardship and AI-ready architecture for effective machine learning and regulatory excellence across a br...

Join a dynamic team to lead program management strategies, implement best practices, and drive complex projects in drug development, ensuring alignment with corporate goals while mentoring your team f...

Lead the digital transformation by driving strategic initiatives that enhance user engagement and deliver innovative solutions, ensuring alignment of technology with business goals while managing a hi...

Optimize our Agentic Platform by leading product strategy, ensuring autonomy and trust in delivery. Collaborate with tech and design teams while guiding a team of product managers to innovate and inte...

Join a dynamic team as a Senior AV Manager, driving excellence in audiovisual services across multiple client sites. Oversee operations, enhance client satisfaction, and lead a skilled team while util...

Engage with clients to align data-driven insights with business goals, driving measurable outcomes. Collaborate cross-functionally to translate complex challenges into actionable strategies while mana...

Lead the design strategy for digital experiences, overseeing a team of product designers to enhance simplisafe.com. Collaborate across teams while establishing a design system and integrating AI tools...

Join a team that builds and scales high-quality customer support. Lead a skilled group with a focus on coaching, efficiency, and innovation in customer experience while collaborating closely with cros...

Deliver impactful digital transformation programs that align with corporate priorities. Lead cross-functional teams to ensure successful execution of strategic initiatives, driving outcomes and foster...

Lead the charge in enhancing student digital experiences through research, solution design, and collaboration with stakeholders, ensuring a student-centered approach throughout the engagement lifecycl...

Shape the future of our global environmental monitoring products by leading product marketing, influencing sales strategies, and enhancing competitive positioning. Collaborate across teams to create i...

Advance operational excellence at a manufacturing plant, overseeing full production, team development, and integration of lean principles to boost efficiency and quality while ensuring regulatory comp...

Lead the charge in optimizing logistics operations across multiple sites. This strategic role requires managing complex customer relationships, ensuring safety initiatives, and driving efficiency whil...

Drive transformation in Provider Experience by leading complex initiatives, ensuring timely delivery, and optimizing processes across diverse business lines. Collaborate with stakeholders to enhance p...

Join a team that shapes the people vision and delivers strategic HR support across the employee lifecycle, guiding a small team in an innovative AI-native environment while coaching leaders to enhance...

Lead the charge in refining and executing enterprise-wide events and experiences, ensuring cohesion and operational excellence across US locations while fostering team collaboration and enhancing empl...

Champion the future of food safety and quality assurance across multiple service locations, driving compliance, operational audits, supplier management, and training initiatives to ensure optimal gues...

Shape the future of enterprise data architecture by designing scalable, reusable solutions that integrate AI and automation. Lead cross-functional collaboration to transform data capabilities into pro...