Director, Customer Experience Jobs in Boston, MA

Join a team that's driving innovation in Microsoft Copilot and M365 automation. Take ownership of product management, governance, and operational oversight, ensuring seamless functionality and user ad...

Lead the oversight of contractual matters across departments, serving as a trusted advisor to internal stakeholders from pre-clinical to commercial readiness. This role emphasizes collaboration and ex...

Transform member experiences by leading contact center strategy and operations. Drive service excellence, develop high-performing teams, and leverage technology for seamless member support across vari...

Transform demand generation by owning multi-channel marketing strategies that drive pipeline growth. Collaborate with sales to enhance engagement, manage agencies, and produce content that resonates w...

Transform business strategy by leading in-depth market analysis and financial modeling to drive growth initiatives and support M&A recommendations in the fintech landscape, collaborating with executiv...

Join us to enhance our loyalty and customer experience programs, driving member engagement and business impact. You'll manage strategies, operations, and collaborations that elevate our member service...

Transform the endpoint product domain by shaping strategy, driving initiatives from discovery to launch, and engaging directly with customers to ensure impactful solutions that meet business objective...

Champion integrated marketing strategies that engage healthcare providers, manage a team, and drive multi-channel campaigns to enhance brand presence and demand generation, all while collaborating clo...

Elevate your leadership by guiding product marketing strategies and driving impactful go-to-market processes, ensuring cohesive messaging and strong customer engagement across diverse products and pla...

Support executive leadership by managing a dynamic workload that blends strategic partnership, administrative tasks, and office operations, enabling our CEO to focus on business priorities and fosteri...

Lead execution of Industrial Controls workstreams for innovative projects. Manage scope, schedule, and budget while collaborating with cross-functional teams to deliver high-quality solutions on time...

Lead strategic initiatives and manage cross-functional projects, acting as a key advisor to the COO. Drive integration and coordination across teams while ensuring effective governance and collaborati...

Drive operational excellence in Tier 1 Customer Support by developing data-driven strategies and enhancing customer experience through AI and automation. Collaborate cross-functionally to ensure high...

Empower our customer support excellence by leading a team focused on optimizing quality assurance metrics, driving AI initiatives, and collaborating cross-functionally to enhance the customer service...

Lead the development and execution of a comprehensive sales enablement strategy. Collaborate with cross-functional teams to drive productivity and performance, while mentoring specialists to build a r...

Empower a dynamic support team to deliver exceptional customer care while driving process improvements and engaging cross-functional partners in the healthcare tech landscape. Your leadership will sha...

Innovate client relations and drive business growth by managing an account team, developing strategies, and ensuring project success through effective communication and leadership...

Grow your career with a dynamic team that leads innovative B2B creative strategies, manages end-to-end projects, and transforms complex ideas into impactful designs that resonate with clients and audi...

Shape the future of strategy with your storytelling expertise, building trusted relationships with C-suite stakeholders. Lead innovative go-to-market frameworks that merge data with creative insights...

Accelerate progress at the forefront of business banking by driving the integration of advanced payment processing and treasury management capabilities within a leading digital banking environment, co...

Lead the design and implementation of an AI-assisted creative engine, innovating workflows and tools that enhance creative production. Champion high-performing, brand-distinctive work through data-dri...

Transform client success and elevate service delivery for Oracle Cloud clients by building strategic relationships, driving measurable outcomes, and enhancing value across your portfolio while collabo...

Advance biopharma account growth by leading strategic proposals, fostering collaboration, and developing comprehensive customer insights. Drive innovative accounts development initiatives in a dynamic...

Reimagine procurement strategies by leading a high-performing team to drive sourcing initiatives, enhance operational effectiveness, and align with business growth in marketing and corporate services...

Empower the execution of CMC strategies by collaborating across teams to enhance production, streamline operations, and drive commercial success for innovative therapeutics and diagnostics, ensuring a...