Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$63K - $111K *

Drive impactful construction solutions by coordinating design services, ensuring compliance with specifications, and collaborating with experts to enhance project quality and efficiency in a dynamic e...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$95K - $115K *

Empower your career by bridging sales and engineering as a key technical resource. You'll scope, quote, and support customer needs for low and medium-voltage switchgear solutions, ensuring alignment w...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Architect robust AI infrastructure to detect and mitigate emerging threats. Drive innovation in data ingestion and model tuning while managing complex pipelines in a high-stakes environment that evolv...

RemoteRemote

1 month ago

  •   Less than 5 years exp.  •   Information Technology

$115K - $156K *

Pioneer innovative maintenance processes and CMMS capabilities, driving global engineering operations. Collaborate with stakeholders to enhance asset management, reliability, and sustainability while...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead the design and optimization of mechanical systems for data centers, ensuring reliability, energy efficiency, and compliance. Collaborate with cross-functional teams to enhance operational perform...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$120K - $145K *

Join a pioneering team where you'll innovate software solutions for framing and structural analysis. Collaborate closely with cross-functional teams, set technical direction, and contribute to softwar...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

Join us to transform enterprise OS infrastructure through modern practices, leveraging your Python expertise and operational skills to drive modernization, package migrations, and effective CI/CD impl...

California, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$110K - $130K *

Lead network engineering efforts to enhance tactical capabilities in air defense systems. Collaborate with multidisciplinary teams to ensure secure information exchange and compliance across all phase...

Huntsville, ALRemote

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$150K - $200K *

Join a team that's shaping the future of geochemistry by providing technical leadership, mentoring staff, and enhancing client relationships across North America in mining and environmental projects...

Denver, CORemote

2 weeks ago

  •   15+ years exp.  •   Technical Services

$110K - $165K *

Shape your career by leading the onboarding and management of engineering tools, ensuring effective integration and sustainability across teams in a dynamic startup environment, fostering innovation a...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$88K - $154K *

Join a team that's redefining bridge engineering by delivering innovative designs and solutions. Collaborate on diverse projects, ensuring structural reliability and efficiency while enhancing your ex...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $115K *

Advance the development of EV charging infrastructure by supporting project management activities, collaborating with cross-functional teams, and ensuring project controls are effectively maintained a...

Los Angeles, CARemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$131K - $196K *

Unlock potential by developing AI-driven applications and data pipelines. Collaborate with teams to enhance operational efficiency through innovative technical solutions, ensuring quality and scalabil...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Food & Beverages

$100K - $120K *

Lead innovative electrical engineering design for cutting-edge data centres, overseeing all stages from concept to execution while ensuring compliance with industry standards and practices for complex...

CanadaRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$98K - $188K *

Join a team that's shaping the future of reactor physics and technology. Contribute to computational methods development, numerical analysis, and thermal-hydraulic modeling while supporting software d...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$115K - $150K *

Join a team that's shaping innovative mechanical solutions for prefabricated platforms. Leverage your expertise in HVAC to lead the development and ensure alignment with customer and operational goals...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$109K - $154K *

Engage with clients as a technical expert, driving innovative water treatment solutions. Oversee proposal lifecycle, collaborate globally, and leverage engineering expertise to design custom ultrapure...

Feasterville Trevose, PARemote

Yesterday

  •   5 - 7 years exp.  •   Energy & Utilities

$109K - $154K *

Pioneer innovative Ultra Pure Water treatment solutions as a key technical contact, leading bid strategy and project execution while collaborating with cross-functional teams to deliver tailored clien...

Feasterville Trevose, PARemote

Yesterday

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Join a team that's engineering advanced nuclear components to meet industry standards. You'll perform design and stress analyses, ensuring compliance with ASME codes while mentoring junior engineers a...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$150K - $250K *

Shape the future of autonomous vehicles by tackling complex AI challenges. Collaborate with engineers to enhance deep learning models and apply your expertise in unsupervised learning to scale innovat...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $250K *

Join a talented team to tackle complex AI challenges by enhancing our proprietary algorithmic toolkit and collaborating on deep learning experiments that push the boundaries of research and developmen...

CanadaRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$205K - $250K *

Lead the charge in resource geology by developing geological models and ensuring compliance with international standards. Oversee technical reports and mentor teams while driving business development...

CanadaRemote

2 weeks ago

  •   11 - 15 years exp.  •   Energy & Utilities

$110K - $130K *

Innovate your career by leading the development of groundbreaking chemical refining processes while optimizing controls for automated plant operations and enhancing team capabilities in a dynamic, gro...

Moab, UTRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Elevate your career by providing civil engineering design and support for utility substations. Collaborate with teams, mentor junior engineers, and ensure quality control while managing project scope...

RemoteRemote

3 days ago

  •   11 - 15 years exp.  •   Energy & Utilities

$120K - $145K *

Unlock potential by leading power systems engineering for transmission protection. Drive compliance, enhance reliability, and guide teams in innovative solutions to shape the future of energy with adv...

Austin, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.