Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$110K - $130K *

Unlock your potential as you collaborate with cross-functional teams to drive innovative thermal solutions for power products, utilizing advanced simulations and engineering expertise to meet customer...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $173K *

Optimize supplier performance and quality in a dynamic aerospace environment. Lead critical supplier assessments from qualification to delivery, ensuring compliance with high engineering standards and...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $110K *

Elevate your career by driving innovative structural designs for light-gauge and cold-formed steel systems in modular and prefabricated buildings, ensuring compliance with California codes and enhanci...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Real Estate & Construction

$138K - $163K *

Drive the evolution of software solutions for healthcare quality reporting, leading engineering teams to deliver innovative, high-quality products while fostering a culture of collaboration and contin...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$120K - $165K *

Drive innovative fuel performance analysis to optimize design and support advanced fission solutions. Collaborate across teams, develop methodologies, and document findings to contribute to our clean...

RemoteRemote

1 month ago

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $170K *

Champion innovative structural engineering solutions for federal facilities. Lead design, review, and oversight of construction projects, ensuring compliance with codes and standards while enhancing s...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $165K *

Unlock potential by leading hydro turbine design and engineering projects, optimizing asset performance, and ensuring compliance with industry standards. Collaborate with cross-functional teams to enh...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$170K - $182K *

Unlock innovative advancements in manufacturing and materials for energy. Lead R&D projects, guiding teams and influencing technical strategies while addressing complex industry challenges with minima...

Charlotte, NCRemote

Reposted 1 month ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Innovate your career with a key role supporting the global launch and technical operations of radiopharmaceuticals, driving compliance, quality initiatives, and collaboration with CDMOs while leading...

United StatesRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $200K *

Partner with us to develop groundbreaking simulation products, focusing on AI and robotics. Engage with customers to shape product roadmaps, create prototypes, and enhance integration within the simul...

CanadaRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead large-scale engineering projects by overseeing design tasks, ensuring compliance, and mentoring team members. Collaborate with project managers to deliver high-quality solutions that meet client...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$86K - $126K *

Join our dynamic Engineering team to lead civil design projects, focusing on stormwater management and erosion control. Collaborate with multidisciplinary teams to deliver high-quality solutions while...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$90K - $110K *

Transform the future of mobile broadcasting by leading technical operations, ensuring show readiness, and delivering exceptional live production experiences while mentoring teams and managing client r...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Media

$175K - $210K *

Join a team that's innovating the future of energy by integrating large-load facilities into the electric grid, solving complex challenges, and ensuring reliable power supply for high-performance comp...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $200K *

Transform large-scale data center projects by leading innovative structural engineering efforts. Collaborate with cross-functional teams to ensure quality and sustainability in design, while managing...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Transform engineering processes by developing verification tools, dashboards, and shared infrastructure. Collaborate with teams to enhance quality checks and streamline workflows, ensuring efficient s...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$111K - $150K *

Drive innovation in renewable energy by conducting power system studies, utilizing advanced software tools, and collaborating with diverse teams to enhance efficiency and support sustainable solutions...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Join a team that's shaping the future of rail vehicles by designing innovative structures and components. Leverage your expertise in 3D CAD and materials to create efficient, compliant designs that en...

Montreal, QCRemote

1 week ago

  •   8 - 10 years exp.  •   Transportation

$120K - $145K *

Empower your career as a Senior Electrical Engineer, leading cutting-edge designs for high-capacity data centers, while collaborating with top industry professionals on impactful, mission-critical pro...

United StatesRemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$93K - $125K *

Join a dynamic team as a technical resource, enhancing enterprise applications and infrastructure services. Drive operational excellence, support cross-functional initiatives, and ensure reliable, sec...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $170K *

Lead the charge in developing and maintaining electrical engineering standards for correctional facilities. Oversee design reviews, ensure compliance, and provide technical expertise to enhance system...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$85K - $165K *

Champion safety in innovative nuclear fuel recycling by evaluating hazards, developing safety documents, and ensuring compliance with regulations. Collaborate in a dynamic team to enhance safety measu...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $120K *

Lead the charge in solving customer polymer processing challenges by leveraging a decade of expertise in polymer materials and scientific molding. Collaborate cross-functionally to drive product devel...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$101K - $152K *

Unlock your potential by leading innovative electrical engineering projects. Collaborate in a dynamic environment, enhance technical designs, and mentor junior engineers while driving excellence in sy...

Little Rock, ARRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Shape the future of industrial control systems by leading the development and implementation of sophisticated electrical and control solutions. Collaborate with cross-functional teams to drive project...

Fort Worth, TXRemote

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.