Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$138K - $176K *

Drive innovation in polymer processing by leading injection molding initiatives, optimizing manufacturing performance, and collaborating across teams to enhance product quality and efficiency in medic...

Largo, FLRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$120K - $215K *

Drive innovative systems engineering processes to enhance design, integration, and management of complex nuclear systems. Ensure cohesive functionality and project compliance by leading teams and appl...

Rockville, MDRemote

4 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$150K - $200K *

Transform complex engineering projects by leading a team of specialists in BAS and EPMS designs for critical data center sectors, ensuring high quality and timely deliverables while mentoring talent a...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$118K - $180K *

Lead innovative mechanical engineering projects, mentoring junior engineers while designing complex systems and ensuring compliance with industry standards. Collaborate with multi-disciplinary teams t...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Technical Services

$111K - $125K *

Elevate your career by leading impactful engineering projects, ensuring quality and budget adherence while leveraging advanced AI tools. Collaborate with a dynamic team to shape sustainable built envi...

RemoteRemote

3 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$110K - $130K *

Transform engineering concepts into successful project implementations by collaborating with design teams and providing technical expertise on cooling systems for optimal project execution and custome...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $500K+*

Help us define, design, and validate power architecture for AI data centers, driving innovation in power efficiency and system performance. Collaborate across teams to bring cutting-edge solutions fro...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Engineer innovative civil designs for utility-scale solar and battery projects. Collaborate with multidisciplinary teams to create site layouts, grading, and drainage plans, ensuring compliance and ef...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$100K - $140K *

Lead the charge in designing and executing rail projects, ensuring compliance and quality. Collaborate with multidisciplinary teams and strengthen client relationships while managing project delivery...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Transform transportation infrastructure by leading electrical system design for highway and bridge projects. Collaborate with multidisciplinary teams, mentor junior engineers, and ensure compliance wi...

Miami, FLRemote

1 week ago

  •   11 - 15 years exp.  •   Technical Services

$156K - $281K *

Join a team that's redefining structural engineering for data centers. As a Senior Principal Structural Engineer, you'll ensure the integrity of innovative designs, collaborating across disciplines to...

RemoteRemote

Today

  •   11 - 15 years exp.  •   Consumer Technology

$280K - $330K *

Empower a dynamic engineering team by leading technical architecture, enhancing system reliability, and driving scalable solutions that support rapid growth in a fast-paced fintech environment. Foster...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $125K *

Lead the charge in diverse control system projects, overseeing tasks and teams while ensuring successful project completion. Collaborate with stakeholders and provide engineering support, driving qual...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $140K *

Pioneer innovative electrical design solutions while leading projects from concept to completion. Collaborate with clients and stakeholders to ensure compliance and efficiency, mentoring junior engine...

Ottawa, ONRemote

1 week ago

  •   11 - 15 years exp.  •   Technical Services

$125K - $150K *

Lead the charge in delivering innovative remedial systems design solutions. Collaborate with multidisciplinary teams, providing technical leadership and strategic direction for diverse environmental p...

United StatesRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Technical Services

$63K - $111K *

Unlock potential by joining a collaborative team focused on geotechnical and environmental engineering projects, driving innovative designs, investigations, and solutions to support sustainable constr...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$120K - $140K *

Shape the future of cooling technology by developing cost models for large-scale systems. Collaborate with leadership and engineering to optimize pricing strategies, enhance margins, and drive growth...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $154K *

Optimize and integrate the manufacturing process for hazardous materials, taking ownership from design through commissioning. Collaborate with multidisciplinary teams to ensure safety and efficiency i...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $195K *

Take ownership of designing automated systems and robotic equipment for remote operations in radiological environments. Collaborate with cross-functional teams to ensure effective integration and perf...

Oak Ridge, TNRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$130K - $160K *

Drive the future of structural engineering by leading complex capital projects, mentoring junior staff, and ensuring technical excellence across diverse markets, particularly in healthcare. Collaborat...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$100K - $120K *

Deliver innovative mineral processing solutions to enhance plant operations, optimize costs, and improve product quality. Collaborate with cross-functional teams to drive project success and ensure co...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$63K - $111K *

Elevate project execution by supporting engineering and construction teams in delivering complex industrial infrastructure projects through technical coordination and quality assurance activities...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$90K - $110K *

Transform structural engineering solutions by designing and analyzing systems for mission-critical environments. Collaborate with cross-functional teams to ensure safety, compliance, and efficiency in...

Texas, USRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $90K *

Collaborate with diverse teams to provide expert technical guidance and direction for geotechnical projects, ensuring feasibility and efficient bidding processes through thorough analysis and innovati...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$130K - $150K *

Pioneer safety solutions in explosives risk management. Leverage your extensive experience to lead high-stakes projects, mentor staff, and drive strategic improvements in risk mitigation across divers...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.