Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
Principal Polymer Processing Engineer, Injection Molding
$138K - $176K *
Drive innovation in polymer processing by leading injection molding initiatives, optimizing manufacturing performance, and collaborating across teams to enhance product quality and efficiency in medic...
Yesterday
$120K - $215K *
Drive innovative systems engineering processes to enhance design, integration, and management of complex nuclear systems. Ensure cohesive functionality and project compliance by leading teams and appl...
4 weeks ago
$150K - $200K *
Transform complex engineering projects by leading a team of specialists in BAS and EPMS designs for critical data center sectors, ensuring high quality and timely deliverables while mentoring talent a...
Reposted 4 weeks ago
Lead Mechanical Engineer 1 - Mission Critical
$118K - $180K *
Lead innovative mechanical engineering projects, mentoring junior engineers while designing complex systems and ensuring compliance with industry standards. Collaborate with multi-disciplinary teams t...
5 days ago
$111K - $125K *
Elevate your career by leading impactful engineering projects, ensuring quality and budget adherence while leveraging advanced AI tools. Collaborate with a dynamic team to shape sustainable built envi...
3 weeks ago
$110K - $130K *
Transform engineering concepts into successful project implementations by collaborating with design teams and providing technical expertise on cooling systems for optimal project execution and custome...
4 weeks ago
$160K - $500K+*
Help us define, design, and validate power architecture for AI data centers, driving innovation in power efficiency and system performance. Collaborate across teams to bring cutting-edge solutions fro...
4 weeks ago
$80K - $95K *
Engineer innovative civil designs for utility-scale solar and battery projects. Collaborate with multidisciplinary teams to create site layouts, grading, and drainage plans, ensuring compliance and ef...
2 days ago
Project Engineer (Rail Project Engineer)
$100K - $140K *
Lead the charge in designing and executing rail projects, ensuring compliance and quality. Collaborate with multidisciplinary teams and strengthen client relationships while managing project delivery...
2 weeks ago
$110K - $130K *
Transform transportation infrastructure by leading electrical system design for highway and bridge projects. Collaborate with multidisciplinary teams, mentor junior engineers, and ensure compliance wi...
1 week ago
Senior Principal Structural Engineer - Data Center Infrastructure (FE)
$156K - $281K *
Join a team that's redefining structural engineering for data centers. As a Senior Principal Structural Engineer, you'll ensure the integrity of innovative designs, collaborating across disciplines to...
Today
$280K - $330K *
Empower a dynamic engineering team by leading technical architecture, enhancing system reliability, and driving scalable solutions that support rapid growth in a fast-paced fintech environment. Foster...
Reposted 3 weeks ago
$90K - $125K *
Lead the charge in diverse control system projects, overseeing tasks and teams while ensuring successful project completion. Collaborate with stakeholders and provide engineering support, driving qual...
Yesterday
$125K - $140K *
Pioneer innovative electrical design solutions while leading projects from concept to completion. Collaborate with clients and stakeholders to ensure compliance and efficiency, mentoring junior engine...
1 week ago
$125K - $150K *
Lead the charge in delivering innovative remedial systems design solutions. Collaborate with multidisciplinary teams, providing technical leadership and strategic direction for diverse environmental p...
Reposted 1 week ago
Civil / Geotechnical Engineer - Environmental
$63K - $111K *
Unlock potential by joining a collaborative team focused on geotechnical and environmental engineering projects, driving innovative designs, investigations, and solutions to support sustainable constr...
4 weeks ago
$120K - $140K *
Shape the future of cooling technology by developing cost models for large-scale systems. Collaborate with leadership and engineering to optimize pricing strategies, enhance margins, and drive growth...
3 days ago
$88K - $154K *
Optimize and integrate the manufacturing process for hazardous materials, taking ownership from design through commissioning. Collaborate with multidisciplinary teams to ensure safety and efficiency i...
3 weeks ago
$100K - $195K *
Take ownership of designing automated systems and robotic equipment for remote operations in radiological environments. Collaborate with cross-functional teams to ensure effective integration and perf...
1 week ago
$130K - $160K *
Drive the future of structural engineering by leading complex capital projects, mentoring junior staff, and ensuring technical excellence across diverse markets, particularly in healthcare. Collaborat...
1 week ago
Senior Process Engineer - Minerals Processing Operation
$100K - $120K *
Deliver innovative mineral processing solutions to enhance plant operations, optimize costs, and improve product quality. Collaborate with cross-functional teams to drive project success and ensure co...
5 days ago
$63K - $111K *
Elevate project execution by supporting engineering and construction teams in delivering complex industrial infrastructure projects through technical coordination and quality assurance activities...
Yesterday
$90K - $110K *
Transform structural engineering solutions by designing and analyzing systems for mission-critical environments. Collaborate with cross-functional teams to ensure safety, compliance, and efficiency in...
Yesterday
$75K - $90K *
Collaborate with diverse teams to provide expert technical guidance and direction for geotechnical projects, ensuring feasibility and efficient bidding processes through thorough analysis and innovati...
Reposted 1 week ago
Lead Energetics Materials & Explosives Risk Management Engineer
$130K - $150K *
Pioneer safety solutions in explosives risk management. Leverage your extensive experience to lead high-stakes projects, mentor staff, and drive strategic improvements in risk mitigation across divers...
3 weeks ago
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.