Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$119K - $199K *

Drive the design and development of mechanical systems for nuclear projects. Lead a team of engineers, manage performance, and interface with senior management to ensure project success and alignment...

Oak Ridge, TNRemote

4 days ago

  •   11 - 15 years exp.  •   Business Services

$124K - $238K *

Join a team that's shaping the future of spacecraft systems engineering. Leverage your expertise to lead cross-functional teams in developing complex spacecraft designs, ensuring compliance, and drivi...

Palo Alto, CARemote

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $120K *

Optimize building assessments and capital projects while leading teams and managing client relationships. Oversee project scopes, budgets, and timelines to deliver impactful outcomes in a collaborativ...

Victoria, BCRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Technical Services

$161K - $299K *

Optimize critical materials supply chains by collaborating across teams to identify risks, develop new sources, and enhance resilience. Drive initiatives to improve supplier capabilities and mitigate...

Grand Prairie, TXRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$180K - $200K *

Shape the future of technology as a senior technical leader, driving complex initiatives and mentoring engineers. Collaborate with cross-functional teams to deliver scalable, secure cloud-native solut...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Media

$130K - $160K *

Shape the future of home design by leading technical architecture and delivery for a groundbreaking 3D application, collaborating closely with product teams to transform ideas into seamless experience...

RemoteRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

Develop and execute multi-year commodity strategies for mechanical equipment, ensuring capacity and lead times align with production needs. Negotiate agreements and manage supplier performance to miti...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Lead the charge in shaping brand strategy and marketing initiatives, elevating communications to articulate our cutting-edge narrative in the aerospace sector, driving audience engagement and fosterin...

San Francisco, CARemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$74K - $130K *

Unlock potential by joining a dynamic Agile team to develop critical enterprise software applications, leveraging modern technologies in a fast-paced environment for mission success...

RemoteRemote

4 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

Lead the charge in securing and optimizing OT/ICS networks for energy systems. As a senior engineer, you'll design network architectures, manage cybersecurity compliance, and collaborate with cross-fu...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$130K - $170K *

Lead the evolution of our design system by building accessible, reusable components and collaborating with cross-functional teams to enhance user experiences and streamline adoption across products...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $120K *

Transform customer support by delivering expert on-site maintenance and repair of advanced semiconductor equipment, while collaborating across teams to enhance operational excellence and drive custome...

New Mexico, USRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$130K - $180K *

Build a robust data foundation to elevate Market Intelligence. Drive automation and streamline data workflows, enriching insights for research and publishing, while ensuring data integrity and accessi...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$250K - $300K *

Join a team that's shaping the brand and product experience. You'll create visually compelling designs, develop marketing materials, and collaborate with engineers to enhance our product in a fast-pac...

Mexico, MORemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Empower innovation as you design complex electrical systems, lead projects, mentor teams, and ensure high-quality deliverables. Collaborate closely with multi-disciplinary teams, utilizing advanced BI...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$85K - $95K *

Collaborate with a dynamic team as a Structural BIM Technician to create detailed models, streamline design processes, and enhance interoperability in building projects, while upholding high-quality s...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$175K - $200K *

Lead the charge in managing complex litigation and advising on legal risks, ensuring compliance while collaborating with internal teams and outside counsel to drive effective case strategies and resol...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Technical Services

$100K - $120K *

Engage in identifying and delivering industrial energy efficiency solutions across North America. Collaborate with teams to assess systems, develop technical solutions, and support projects from incep...

Chicago, ILRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$113K - $139K *

Champion sales growth in the Building & Construction sector by exceeding quotas, collaborating with teams, and providing market insights to drive product adoption and customer engagement across your t...

Dallas, TXRemote

4 days ago

  •   Less than 5 years exp.  •   Business Services

$150K - $180K *

Accelerate progress at the forefront of ASIC physical design, leading complex SoC implementations, optimizing performance, and ensuring design integrity through collaboration and innovative methodolog...

Irvine, CARemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$192K - $289K *

Elevate enterprise-level IT solutions by leading architecture and engineering for a diverse portfolio of ~190 platforms. Drive technical performance and strategy, collaborating with senior leaders to...

United StatesRemote

5 days ago

  •   15+ years exp.  •   Aerospace & Defense

$202K - $289K *

Champion growth in environmental services by leading business development, managing complex projects, and fostering client relationships in the power industry. Leverage your expertise to navigate regu...

United StatesRemote

2 days ago

  •   15+ years exp.  •   Technical Services

$82K - $87K *

Join a team that's dedicated to advancing research through technology. Lead and mentor a talented group of professionals in delivering high-performance computing solutions that support innovative rese...

Indiana, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$68K - $113K *

Join our Field Engineering Program to develop technical expertise and leadership skills. Gain hands-on experience in supporting power generation installations and maintenance while traveling to custom...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$99K - $120K *

Build innovative building automation systems in a fast-paced, remote environment. Lead design projects while mentoring junior engineers, collaborating with diverse teams to ensure high-quality deliver...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.