Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$95K - $115K *

Lead the charge in managing complex multi-disciplinary projects across diverse sectors, ensuring alignment with client goals and project scope from initiation to closeout. Foster collaboration and ove...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

Innovate strategies for growth by leveraging AI, automation, and data pipelines to build scalable systems that enhance demand and pipeline generation. You will own the technical aspects that drive Eon...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$72K - $115K *

Join a dynamic team as you collaborate on innovative electrical designs, progressing from basic tasks to complex projects while ensuring quality and efficiency in a supportive environment...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $160K *

Elevate your career by owning electrical application engineering for prefabricated platforms. Collaborate across disciplines to deliver scalable solutions, ensuring design integrity and execution read...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's leading power plant projects, focusing on mechanical design and execution. This role offers flexibility and the chance to impact high-stakes projects across the power sector while c...

Greenville, SCRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$96K - $132K *

Drive impactful technical implementations by managing projects and collaborating with diverse teams to ensure successful deployment of solutions, enhancing client satisfaction and operational efficien...

Pennsylvania, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$200K - $275K *

Lead and optimize cloud infrastructure for simulation frameworks, driving team performance and technical strategy. Collaborate cross-functionally to enhance validation processes and ensure robust soft...

RemoteRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Champion full-chip physical verification efforts, driving quality and accountability while collaborating cross-functionally to ensure successful tapeout readiness and clean IP delivery...

San Jose, CARemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Drive full-chip physical verification efforts, ensuring quality and readiness for tapeout. Collaborate cross-functionally to influence design strategies and deliver clean IP, while leading execution p...

Irvine, CARemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate your career by leading a dynamic team in bridge engineering, driving project delivery, and fostering client relationships while ensuring operational excellence and strategic growth in transpor...

Ottawa, ONRemote

Today

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Champion technical sales excellence by guiding clients through the sales cycle, enhancing product adoption, and collaborating with teams to drive customer satisfaction and revenue growth in the cybers...

New York, NYRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$128K - $160K *

Lead the charge in driving sales growth and strategic partnerships within engineering plastics. Collaborate globally to deliver innovative solutions, enhance customer relationships, and expand market...

Commerce Township, MIRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Accelerate progress at the forefront of dental technology by leading software development for specialized machines, shaping the future of custom prosthetics manufacturing in a dynamic, high-growth env...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $155K *

Engineer cutting-edge mechanical systems for revolutionary aerospace projects. Collaborate across disciplines to design, test, and iterate on flight hardware while empowering hands-on engagement with...

Texas, USRemote

1 month ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $150K *

Shape the future of geometric modeling by developing innovative algorithmic solutions. Collaborate with cross-functional teams, mentor junior developers, and focus on delivering quality code while enh...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$120K - $145K *

The Technical Support Engineering Manager will lead a team of Support Engineers and Product Experts to resolve complex technical issues and enhance customer experience. This role involves collaboratin...

RemoteRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Advance the design and implementation of electrical distribution systems for autonomous vehicles, ensuring robust architectures and seamless integration across teams from concept to production...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$125K - $150K *

Transform scientific research with innovative AI methods. Collaborate across teams to design, test, and implement state-of-the-art models that advance academic discovery and impact the future of scien...

RemoteRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Transform automation capabilities by leading innovative engineering projects and collaborating across teams. Drive continuous improvement in operations and ensure regulatory compliance throughout proj...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Food & Beverages

$123K - $173K *

Reimagine thermal management system design for data centers and semiconductors, leveraging expertise in HVAC systems. Collaborate to enhance engineering solutions, analyze complex issues, and drive in...

Davidson, NCRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$152K - $259K *

Join a team that's redefining infrastructure management by leading a dedicated group focused on high availability, security, and automation. Drive innovation while mentoring talent and enhancing opera...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Join a team that's redefining power systems engineering by leading advanced studies in T&D, enhancing software tools, and fostering collaboration across projects to drive innovation and efficiency in...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $95K *

Unlock potential by driving innovative power systems engineering studies, focusing on electromagnetic transients, grid stability, and modern energy resources. Collaborate across divisions to enhance T...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

$182K - $215K *

Join our team to oversee application security, manage vulnerability pipelines, and collaborate with engineering teams to enhance security practices. Drive incident response and advocate for security a...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$200K - $280K *

Accelerate progress at the forefront of AI in biology by leading a team to design benchmarks and enhance model performance. Collaborate with cross-functional teams to drive innovation and ensure quali...

San Francisco, CARemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.