Director, Customer Care Jobs

Welcome to our category page for Director, Customer Care jobs. These roles are crucial in any industry, involving maintaining customer relationships, assessing their needs, implementing customer care strategies, and monitoring performance.

What to Expect

As a Director of Customer Care, you will be expected to have exceptional communication skills, patience, and a detailed understanding of your company’s products or services.

Qualifications

Common qualifications for this role often include a bachelor's degree and several years of experience in a customer service supervisory role.

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$120K - $150K *

Transform data center infrastructure by leading electrical design projects from concept to commissioning. Leverage 10+ years of experience to drive design excellence and collaboration with cross-funct...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $140K *

Join a team that's shaping the future of data analytics by developing robust data pipelines and infrastructure to drive effective data-driven decisions for internal and external stakeholders in a dyna...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$175K - $230K *

Lead the charge in shaping AI products for a resilient global supply chain. Drive strategies, governance, and scalable AI delivery while partnering across teams to enhance data readiness and operation...

US-AnywhereRemote

6 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$120K - $150K *

Lead the charge in engineering excellence by empowering two squads to deliver outstanding product experiences. Collaborate closely with cross-functional teams to shape technical direction and cultivat...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$89K - $224K *

Explore advanced metrology engineering, collaborating on memory tech processes with global partners to enhance device performance and scalability in high-volume manufacturing...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $130K *

The Technical Support Engineering Manager will lead a team of Support Engineers and Product Experts to resolve complex technical issues and enhance customer experience. This role involves collaboratin...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Elevate technical excellence by designing, building, and scaling innovative API-driven systems. Collaborate and optimize workflows while embracing emerging AI technologies in a dynamic, fast-growing e...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $201K *

Innovate by leveraging cutting-edge AI tools to transform software engineering practices. Lead agile teams in developing scalable enterprise applications, modernizing architectures, and creating AI-ce...

US-AnywhereRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$67K - $107K *

Contribute to optimizing building performance and sustainability through advanced data integration and analytics. Collaborate effectively with teams and clients to enhance energy solutions and ensure...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$123K - $173K *

Reimagine thermal management system design for data centers and semiconductors, leveraging expertise in HVAC systems. Collaborate to enhance engineering solutions, analyze complex issues, and drive in...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Technical Services

$175K - $245K *

Transform engineering excellence into impactful business outcomes while leading a high-performing team to enhance product quality, scalability, and team development in a dynamic environment...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $110K *

Optimize data-driven decision-making by collecting, analyzing, and interpreting operational data. Collaborate with cross-functional teams to enhance reporting accuracy, support continuous improvement...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Lead the charge in developing and managing the training programs for engineering, ensuring engineers are mentored and equipped with the necessary skills. Drive the creation of standards, best practice...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$83K - $122K *

Join a team that's shaping the future of construction through technical storytelling and marketing. Utilize your expertise to create impactful content and foster collaboration across teams while drivi...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$90K - $130K *

Serve as the technical lead in the sales process for energy storage solutions, collaborating with teams to ensure successful project execution and drive sales growth through expert technical guidance...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$112K - $154K *

Join a team that drives product certification for premium audio products, ensuring compliance with global safety and environmental standards. Oversee the entire certification process from concept to p...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $125K *

Empower quality and sourcing initiatives by leading supplier evaluations, conducting audits, and optimizing supplier agreements. Collaborate cross-functionally to ensure compliance with engineering an...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $150K *

The Senior Electrical Engineering Lead & Subject Matter Expert will lead the Advanced Manufacturing Technology Electrical Engineering Team, focusing on building a dedicated team and implementing best...

US-AnywhereRemote

Reposted 2 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$74K - $137K *

Explore a key role in driving construction efforts for an innovative remediation project, ensuring successful planning, execution, and delivery while engaging with multiple stakeholders over a multi-y...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $110K *

Shape the future of public transit and rail projects by assessing and mitigating noise and vibration impacts. Collaborate with clients and authorities to ensure compliance, optimize solutions, and sup...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Transportation

$85K - $110K *

Transform complex designs into fabrication-ready structural packages for large-scale industrial ducting systems. Leverage extensive design experience to provide technical guidance, ensuring adherence...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$129K *

Join a dynamic team as an Application Engineer, utilizing your expertise in automation systems to install, test, and troubleshoot technologies while providing training and support to enhance customer...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $150K *

Bring your expertise to lead innovative projects in high-performance interconnect solutions for storage and server applications, collaborating with global teams to deliver cutting-edge designs and ens...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$100K - $151K *

Lead the charge in designing and testing advanced automated sortation systems. Mentor junior engineers while ensuring adherence to specifications and functional excellence. Play a pivotal role in proj...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $130K *

Drive impactful forensic investigations of highway/bridge facilities, delivering expert analysis and solutions in claims and litigation. Collaborate with stakeholders to shape strategies and provide u...

US-AnywhereRemote

Reposted today

  •   8 - 10 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    The Director of Customer Care is responsible for overseeing all aspects of customer service in a company, which includes handling customer complaints, developing service procedures, and implementing customer service strategies.

  • What kind of companies need a Director of Customer Care?question toggle

    Every company that interacts with customers needs a Director of Customer Care. This spans across various sectors, from technology and finance to healthcare and manufacturing.

  • What qualifications do I need to be a Director of Customer Care?question toggle

    The qualifications may vary depending on the industry and company. However, most businesses require their Director of Customer Care to have a bachelor's degree, several years of customer service experience, and strong leadership skills.