Director, Customer Analytics Jobs

Explore Director, Customer Analytics jobs on Ladders, where professionals can find vetted opportunities with salaries of $100,000 or more. These leaders turn customer, product, and market data into insights that help organizations improve experiences, strengthen retention, and drive growth.

What Does a Director of Customer Analytics Do?

A Director of Customer Analytics leads teams and programs that analyze customer behavior across the customer lifecycle. Common responsibilities include setting analytics strategy, developing measurement frameworks, overseeing segmentation and customer lifetime value analysis, and translating findings into recommendations for marketing, product, sales, and service leaders. The role often partners across departments to ensure insights inform business decisions.

Skills and Qualifications

Employers commonly seek experienced analytics leaders with strengths in statistical analysis, data storytelling, experimentation, forecasting, and team management. Familiarity with SQL, business intelligence platforms, customer data platforms, CRM systems, and analytics tools can be valuable. Successful candidates combine technical judgment with clear communication and the ability to connect analysis to measurable outcomes.

Career Opportunities and Compensation

Director-level customer analytics roles are available across industries such as technology, financial services, retail, healthcare, and media. Compensation varies by employer, location, scope, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping qualified candidates discover senior analytics opportunities aligned with their expertise.

Find Director, Customer Analytics Jobs on Ladders

Browse current openings and compare role requirements, industry focus, and leadership responsibilities. Use Ladders to find Director, Customer Analytics positions where you can shape data strategy and help organizations build stronger customer relationships.

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$158K - $198K *

Drive the technical backbone of performance marketing by owning data infrastructure, implementing tracking solutions, and ensuring flawless data flow between marketing and engineering teams to maximiz...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Media

$158K - $199K *

Unlock potential by leading global client strategies, driving growth and retention through trusted relationships and innovative solutions. Leverage your expertise to enhance client value and execute a...

RemoteRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$144K - $184K *

Lead the strategy execution for key global clients, driving client value, retention, and new business growth while cultivating trust-based relationships with senior leaders and maximizing account pote...

RemoteRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$174K - $234K *

Shape the future of advanced analytics and AI, driving data-driven solutions across commercial, medical, and clinical operations. Collaborate cross-functionally to deliver insights, enhance decision-m...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$325K - $375K *

Engage your leadership skills to drive revenue growth by building and mentoring a high-performing sales team. Focus on customer acquisition and market penetration in a competitive environment, collabo...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Unlock potential by driving data-driven insights to enhance revenue and operational performance. Collaborate with cross-functional teams to transform complex data into actionable recommendations that...

United StatesRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Join a team that's shaping the future of consulting in P&C insurance. Lead client engagements, ensure quality standards, and foster long-term relationships while driving business growth and mentoring...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Lead the charge in overseeing strategic AI initiatives, ensuring effective execution, governance, and stakeholder collaboration across a global portfolio of AI programs and vendor relationships...

Cambridge, MARemote

Reposted yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$195K - $245K *

Champion AI strategy and implementation in healthcare, leading a team to deliver measurable value. Drive business development, client engagement, and practice growth while shaping innovative solutions...

Chicago, ILRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$207K - $311K *

Shape the future of our global GTM strategy by leading capacity planning, territory design, and incentive structures, driving growth and operational excellence across Sales and Customer Success framew...

RemoteRemote

4 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$92K - $136K *

Help us drive customer success by owning and optimizing digital engagement programs. You'll lead strategy, build automated journeys, and analyze performance to enhance customer experiences and ensure...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$155K - $192K *

Lead the charge in transforming member acquisition strategies through data-driven insights, optimizing marketing performance, and driving sustainable growth in a fully remote environment. Collaborate...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Champion data-driven decision-making by transforming complex marketing insights into actionable recommendations. Collaborate with clients and teams to enhance reporting solutions and drive campaign su...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Lead the charge in optimizing data pipelines and ETL processes, ensuring seamless integration and delivery of data. Collaborate with cross-functional teams to enhance data quality and support mission...

Chicago, ILRemote

Yesterday

  •   11 - 15 years exp.  •   Enterprise Technology

$140K - $160K *

Transform client relationships by leading strategic accounts, mentoring peers, and leveraging AI tools to enhance customer success practices. Drive impactful change while managing high-stakes, complex...

New York, NYRemote

1 week ago

  •   8 - 10 years exp.  •   Media

$108K - $162K *

Transform client relationships by leveraging insights and strategies that drive growth for Fortune-class companies. Engage with senior executives to uncover needs, provide solutions, and achieve impac...

RemoteRemote

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Lead and develop a high-performing team of enterprise account executives, driving revenue growth and shaping sales strategies in the finance sector. Engage with senior decision-makers and manage compl...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $190K *

Join us in shaping the future of Fair Lending solutions. Drive product strategy, deliver expert analysis, and enhance client outcomes while navigating complex regulatory landscapes. Your expertise wil...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$148K - $175K *

Join a team of industry leaders to provide actionable insights in Data Quality, guiding clients through complex challenges and delivering high-quality research, presentations, and support. Help shape...

United StatesRemote

Reposted 1 month ago

  •   8 - 10 years exp.  •   Business Services

$125K - $190K *

Accelerate progress at a leading Customer Success team, driving renewal outcomes and enhancing team effectiveness through innovative engagement strategies and AI-driven solutions for a diverse portfol...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Shape KPA's demand generation strategy, driving measurable pipeline growth and revenue. Lead a lean team, collaborate across functions, and implement a scalable model that aligns marketing, sales, and...

Lafayette, CORemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$195K - $241K *

Partner with us to drive growth and adoption across a diverse product portfolio, managing strategic partnerships from design to launch. Collaborate cross-functionally to enhance relationships and ensu...

RemoteRemote

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$110K - $130K *

Optimize analytics strategies by leading a team to deliver insights, drive testing initiatives, and enhance client engagement through effective measurement frameworks and mentorship, ensuring impactfu...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Media

$197K - $313K *

Join a team that's redefining business strategy by crafting innovative, industry-specific solutions for enterprise clients. Drive transformation and deliver exceptional value through collaboration and...

RemoteRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $180K *

Champion enterprise data architecture by establishing standards and a unified data catalog. Collaborate across teams to define metrics and ensure data governance, driving alignment and clarity in a ha...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Analytics do?question toggle

    A Director of Customer Analytics leads analysis of customer data and turns findings into recommendations that support decisions in areas such as marketing, product, sales, and customer service. The role may include managing analytics teams, setting measurement strategy, and evaluating customer behavior and business outcomes.

  • What qualifications are common for Director, Customer Analytics jobs?question toggle

    Employers often look for substantial experience in analytics or data science, leadership experience, strong communication and data storytelling skills, and the ability to connect analytical work to business strategy. Technical requirements vary but may include SQL, BI platforms, CRM systems, and customer data tools.

  • Which industries hire Directors of Customer Analytics?question toggle

    Organizations in technology, financial services, retail, healthcare, media, and many other sectors hire customer analytics leaders to understand customer needs, improve experiences, and inform growth strategies.

  • How much do Director, Customer Analytics jobs pay?question toggle

    Pay depends on factors such as location, industry, employer, experience, and role scope. Ladders lists vetted professional jobs paying $100,000 or more, including eligible Director, Customer Analytics opportunities.

  • Where can I find Director, Customer Analytics jobs?question toggle

    You can browse Director, Customer Analytics openings on Ladders and review opportunities by employer, industry, and role requirements.