Director, Customer Analytics Jobs

Explore Director, Customer Analytics jobs on Ladders, where professionals can find vetted opportunities with salaries of $100,000 or more. These leaders turn customer, product, and market data into insights that help organizations improve experiences, strengthen retention, and drive growth.

What Does a Director of Customer Analytics Do?

A Director of Customer Analytics leads teams and programs that analyze customer behavior across the customer lifecycle. Common responsibilities include setting analytics strategy, developing measurement frameworks, overseeing segmentation and customer lifetime value analysis, and translating findings into recommendations for marketing, product, sales, and service leaders. The role often partners across departments to ensure insights inform business decisions.

Skills and Qualifications

Employers commonly seek experienced analytics leaders with strengths in statistical analysis, data storytelling, experimentation, forecasting, and team management. Familiarity with SQL, business intelligence platforms, customer data platforms, CRM systems, and analytics tools can be valuable. Successful candidates combine technical judgment with clear communication and the ability to connect analysis to measurable outcomes.

Career Opportunities and Compensation

Director-level customer analytics roles are available across industries such as technology, financial services, retail, healthcare, and media. Compensation varies by employer, location, scope, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping qualified candidates discover senior analytics opportunities aligned with their expertise.

Find Director, Customer Analytics Jobs on Ladders

Browse current openings and compare role requirements, industry focus, and leadership responsibilities. Use Ladders to find Director, Customer Analytics positions where you can shape data strategy and help organizations build stronger customer relationships.

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$249K - $336K *

Lead the charge in transforming research through innovative digital technology and data strategies. Drive scientific excellence by enhancing workflows and data products, ensuring Research teams have t...

South San Francisco, CARemote

6 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$82K - $182K *

Lead strategic initiatives by connecting technology investments to business goals, ensuring effective governance and measurable outcomes. Collaborate cross-functionally to enhance operational efficien...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$122K - $177K *

Lead coding operations and education initiatives to ensure compliance, accuracy, and optimal reimbursement across the organization. Manage staff training and oversee coding standards while collaborati...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$242K - $275K *

Lead the charge in developing and deploying robust containerized software, manage CI/CD workflows, and grow a cohesive engineering team to enhance customer security operations and software delivery ac...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$105K - $160K *

Drive customer success by optimizing digital journeys and automating solutions. Collaborate cross-functionally to enhance user experiences while leveraging AI and coding skills to maintain and deploy...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$466K - $500K+*

Elevate your career by designing and deploying ML models that transform advertiser requests into optimized media plans, collaborating with a dynamic team to drive innovation and enhance decision-makin...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$145K - $175K *

Unlock potential by leading advisor relations strategy to drive growth and enhance market perception. Build trusted relationships with senior advisors, translating insights into actionable strategies...

New York, NYRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$145K - $175K *

Champion EPAM's growth by leading Advisor Relations strategy across North America. Build trusted relationships with sourcing advisors to drive commercial opportunities and enhance market perception, a...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$145K - $270K *

Elevate your career by leading global executive recruiting efforts, shaping talent strategies, and building high-performing teams. Drive impactful searches and foster relationships with senior leaders...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Partner with us to drive new business by prospecting and signing strategic partners. Leverage your expertise in channel sales to optimize growth, train partners, and collaborate cross-functionally to...

Pennsylvania, USRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$145K - $175K *

Optimize strategies by leading multi-channel collections initiatives, leveraging analytics and AI to enhance performance and drive payment conversions. Collaborate cross-functionally to design and imp...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $170K *

Drive the creation of high-quality educational materials for the pharmaceutical industry, leveraging scientific expertise to support client objectives and foster business growth through strategic mark...

Colorado, USRemote

Yesterday

  •   Less than 5 years exp.  •   Media

$100K - $125K *

Lead the charge in managing D365 programs, ensuring client satisfaction and project success. Oversee teams, drive commercial growth, and align solutions with business goals while maintaining strong re...

New Jersey, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$119K - $172K *

Deliver impactful insights by leveraging deep data science expertise in a fast-paced, collaborative environment. Drive client success through innovative machine learning solutions and robust data anal...

San Francisco, CARemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Transform the Central Region's channel strategy by leading a high-performing team, driving revenue growth, and fostering strategic partnerships. Collaborate with executives to align goals and maximize...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $190K *

Join a team that's pioneering maritime awareness solutions by leading commercial sales in diverse sectors. Own the end-to-end sales pipeline, identify target verticals, and shape strategies to drive s...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$130K - $160K *

Develop innovative measurement solutions by leveraging data science expertise to solve complex marketing challenges. Collaborate closely with customers and cross-functional teams to deliver insights...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $160K *

Analyze complex operational data to drive insights and improve customer outcomes. Collaborate with cross-functional teams, lead impactful analyses, and create self-service analytics tools to enhance d...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $231K *

Unlock market potential by leading product strategy and execution for the Central Region. Drive portfolio performance, align cross-functional teams, and enhance customer value through innovative healt...

RemoteRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $140K *

Join a team that's redefining the technology channel landscape by building strategic partnerships and driving enterprise revenue across the Eastern United States. Leverage your expertise to create dem...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$150K - $200K *

Engage in leading a dynamic team dedicated to delivering top-notch offensive security engagements, ensuring delivery quality and client satisfaction, while collaborating with sales to expand accounts...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $160K *

Lead complex client engagements by leveraging AI and advanced analytics to deliver actionable litigation insights. Collaborate across teams to design effective solutions, mentor staff, and ensure high...

New York, NYRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $120K *

Transform the recovery landscape by driving analytics and strategy for collections operations, creating impactful frameworks, enhancing performance metrics, and fostering cross-functional collaboratio...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$163K - $250K *

Shape the future of client engagement by leading strategic Salesforce solutions. Drive pre-sales efforts, collaborate with C-suite stakeholders, and leverage multi-cloud expertise to deliver impactful...

Connecticut, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Media

$130K - $155K *

Lead the AI/ML product strategy across multiple business units, driving integration and data-centric solutions that enhance customer value and revenue growth through innovative workflows and collabora...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Analytics do?question toggle

    A Director of Customer Analytics leads analysis of customer data and turns findings into recommendations that support decisions in areas such as marketing, product, sales, and customer service. The role may include managing analytics teams, setting measurement strategy, and evaluating customer behavior and business outcomes.

  • What qualifications are common for Director, Customer Analytics jobs?question toggle

    Employers often look for substantial experience in analytics or data science, leadership experience, strong communication and data storytelling skills, and the ability to connect analytical work to business strategy. Technical requirements vary but may include SQL, BI platforms, CRM systems, and customer data tools.

  • Which industries hire Directors of Customer Analytics?question toggle

    Organizations in technology, financial services, retail, healthcare, media, and many other sectors hire customer analytics leaders to understand customer needs, improve experiences, and inform growth strategies.

  • How much do Director, Customer Analytics jobs pay?question toggle

    Pay depends on factors such as location, industry, employer, experience, and role scope. Ladders lists vetted professional jobs paying $100,000 or more, including eligible Director, Customer Analytics opportunities.

  • Where can I find Director, Customer Analytics jobs?question toggle

    You can browse Director, Customer Analytics openings on Ladders and review opportunities by employer, industry, and role requirements.