Director, Customer Analytics Jobs

Explore Director, Customer Analytics jobs on Ladders, where professionals can find vetted opportunities with salaries of $100,000 or more. These leaders turn customer, product, and market data into insights that help organizations improve experiences, strengthen retention, and drive growth.

What Does a Director of Customer Analytics Do?

A Director of Customer Analytics leads teams and programs that analyze customer behavior across the customer lifecycle. Common responsibilities include setting analytics strategy, developing measurement frameworks, overseeing segmentation and customer lifetime value analysis, and translating findings into recommendations for marketing, product, sales, and service leaders. The role often partners across departments to ensure insights inform business decisions.

Skills and Qualifications

Employers commonly seek experienced analytics leaders with strengths in statistical analysis, data storytelling, experimentation, forecasting, and team management. Familiarity with SQL, business intelligence platforms, customer data platforms, CRM systems, and analytics tools can be valuable. Successful candidates combine technical judgment with clear communication and the ability to connect analysis to measurable outcomes.

Career Opportunities and Compensation

Director-level customer analytics roles are available across industries such as technology, financial services, retail, healthcare, and media. Compensation varies by employer, location, scope, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping qualified candidates discover senior analytics opportunities aligned with their expertise.

Find Director, Customer Analytics Jobs on Ladders

Browse current openings and compare role requirements, industry focus, and leadership responsibilities. Use Ladders to find Director, Customer Analytics positions where you can shape data strategy and help organizations build stronger customer relationships.

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$181K - $225K *

Lead the charge in advancing scientific operations within a dynamic team, driving global lab relationships and supporting complex clinical studies. Collaborate across functions to ensure strategic, op...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$130K - $163K *

Shape the future of AI in our organization as a strategic leader driving enterprise-wide adoption and integration of AI technologies, enhancing productivity and delivering measurable results through i...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$108K - $148K *

Join us as a Senior FP&A Analyst to drive financial planning, reporting, and forecasting. Collaborate across teams to optimize spending and enhance our financial systems, leveraging AI for insights th...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$190K - $225K *

Transform enterprise cybersecurity programs by leading AI-driven initiatives and modernization efforts. Collaborate with C-suite executives to design and implement comprehensive security roadmaps, enh...

Fairfax, VARemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$85K - $98K *

Transform client relationships by owning a portfolio of B2B accounts, driving growth through tailored solutions in FX and payments, and leveraging technology for impactful service delivery...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $231K *

Innovate portfolio strategies by leveraging market insights and driving execution. Collaborate with cross-functional teams to enhance product offerings and achieve business objectives in the healthcar...

RemoteRemote

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$200K - $215K *

Drive innovation in data engineering and AI solutions, leading the design and deployment of scalable systems. Collaborate with cross-functional teams to enhance business value through advanced technol...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Lead the future of patient experience by driving strategic initiatives and operational excellence in a high-volume healthcare contact center. Collaborate with cross-functional teams to enhance service...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Healthcare

$82K - $155K *

Drive optimization and automation in claims processes, ensuring scalable growth and operational excellence through technology and innovation. Lead, mentor, and develop teams while collaborating across...

Morristown, NJRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$130K - $140K *

Lead the charge in operational excellence across multiple schools, enhancing leadership effectiveness and ensuring compliance. Collaborate with teams to drive enrollment growth and academic improvemen...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$119K - $186K *

Lead the charge in shaping a skills-powered talent ecosystem, driving strategy and governance for enterprise skills and talent marketplace initiatives that enhance workforce planning and career growth...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$107K - $143K *

Drive new enterprise sales by developing relationships, maximizing customer satisfaction, and implementing strategic sales plans to achieve revenue goals while managing forecast and opportunity funnel...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$148K - $175K *

Lead the development of innovative research in manufacturing operations technology, focusing on AI-driven solutions, to empower clients in overcoming challenges and enhancing operational efficiency ac...

Michigan, USRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$200K - $300K *

Lead the development and integration of AI-ready data systems. Collaborate with product teams to derive insights, support clients with custom analyses, and mentor a team of data professionals to enhan...

Boston, MARemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$90K - $110K *

Deliver impactful data insights by transforming complex datasets into actionable analytics. Collaborate with stakeholders to enhance decision-making and support advanced analytics initiatives within a...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Elevate data privacy standards by leading a comprehensive privacy program. Collaborate across teams to integrate privacy-by-design principles, enhance data governance, and ensure compliance while enab...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$230K - $260K *

Help us drive sustainable revenue growth by analyzing opportunities, shaping strategies, and collaborating across teams to enhance profitability in the Americas region. Lead initiatives that transform...

Jersey City, NJRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Empower customer success by managing strategic accounts, driving growth, and ensuring satisfaction. Build relationships, analyze data, and collaborate cross-functionally to exceed goals and mitigate r...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Join us to drive product strategy and vision for finance functions, optimizing Record to Report and FP&A processes. Collaborate with cross-functional teams to enhance financial systems and ensure comp...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$171K - $269K *

Collaborate with cross-functional teams to analyze data, develop strategies, and influence product roadmaps. Use technical expertise to solve business challenges and communicate insights effectively t...

Seattle, WARemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$134K - $223K *

Join a team that's dedicated to maximizing enterprise value through strategic consulting and technical expertise. Leverage your Sprinklr knowledge to drive customer success and innovation while foster...

Texas, USRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$155K - $226K *

Unlock potential by leading our Business Intelligence & Analytics team to modernize approaches, drive automation, and deliver impactful insights across various platforms, while fostering collaboration...

North Carolina, USRemote

2 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$145K - $160K *

Drive strategic initiatives by leading complex, cross-functional projects that align stakeholders and transform business priorities into actionable plans, ensuring successful execution across Revenue...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $170K *

Champion the growth of Audit Manager by driving sales in the healthcare sector. Leverage your expertise in medical billing and coding to engage revenue cycle leaders, manage the sales pipeline, and de...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$132K - $162K *

Elevate customer engagement by designing and executing lifecycle programs that drive adoption, retention, and expansion. Collaborate across teams to create impactful communications and leverage data t...

New York City, NYRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Analytics do?question toggle

    A Director of Customer Analytics leads analysis of customer data and turns findings into recommendations that support decisions in areas such as marketing, product, sales, and customer service. The role may include managing analytics teams, setting measurement strategy, and evaluating customer behavior and business outcomes.

  • What qualifications are common for Director, Customer Analytics jobs?question toggle

    Employers often look for substantial experience in analytics or data science, leadership experience, strong communication and data storytelling skills, and the ability to connect analytical work to business strategy. Technical requirements vary but may include SQL, BI platforms, CRM systems, and customer data tools.

  • Which industries hire Directors of Customer Analytics?question toggle

    Organizations in technology, financial services, retail, healthcare, media, and many other sectors hire customer analytics leaders to understand customer needs, improve experiences, and inform growth strategies.

  • How much do Director, Customer Analytics jobs pay?question toggle

    Pay depends on factors such as location, industry, employer, experience, and role scope. Ladders lists vetted professional jobs paying $100,000 or more, including eligible Director, Customer Analytics opportunities.

  • Where can I find Director, Customer Analytics jobs?question toggle

    You can browse Director, Customer Analytics openings on Ladders and review opportunities by employer, industry, and role requirements.