Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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1
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$95K - $110K *

Lead the charge in defining strategic visions and multi-service roadmaps for medium to large accounts, integrating marketing with cross-functional business strategies to drive growth and client satisf...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$144K - $210K *

Lead the charge in shaping brand storytelling and performance marketing across global accounts. Drive cohesive creative direction, manage multidisciplinary teams, and ensure high-quality output while...

RemoteRemote

Today

  •   8 - 10 years exp.  •   Media

$100K - $120K *

Partner with us to drive revenue growth and strategic account management across a diverse portfolio. You'll own the full sales cycle, collaborate with cross-functional teams, and build lasting relatio...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$170K - $200K *

Empower a high-growth organization by leading operations strategy, enhancing client satisfaction, and driving efficiency through AI and automation. Collaborate with senior leadership to ensure financi...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$119K - $160K *

Empower brands to enhance digital experiences by leveraging Adobe Analytics and AEP. In this strategic role, you'll collaborate with clients to translate business goals into actionable insights, drivi...

Georgia, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Media

$99K - $145K *

Unlock your potential by leading self-service retail media operations, driving innovative strategies, and ensuring operational excellence. Collaborate across teams to enhance campaign performance and...

Texas, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Media

$125K - $150K *

Join us to drive growth in enterprise accounts, owning the full sales cycle from prospecting to closing. Collaborate with a dynamic team to convert leads into revenue while leveraging market insights...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$118K - $130K *

Champion cross-channel strategies by blending audience insights with connections planning. Collaborate with teams to create impactful consumer journeys and drive brand engagement through data-driven s...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$110K - $145K *

Lead strategic communications initiatives for purpose-driven clients, managing relationships and executing impactful campaigns. Drive policy proposals and content development while overseeing a talent...

Washington, USRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$140K - $190K *

Empower our sales team by driving strategic growth in key accounts. Leverage your expertise in Enterprise SaaS to navigate complex sales in the Life Sciences sector, fostering partnerships and deliver...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$157K - $207K *

Shape the future of biology by leading creative initiatives that elevate our brand. Collaborate closely with leadership to craft compelling narratives and visuals, while managing a growing team and bu...

Emeryville, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$205K - $278K *

Empower strategic growth by shaping and executing initiatives that drive corporate development. Collaborate closely with C-suite executives, influence key decisions, and lead high-priority projects to...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Advance your career by leading strategic partnerships, optimizing relationships, and driving revenue growth. Collaborate across teams to enhance product capabilities and market reach while managing a...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $175K *

Lead strategic initiatives to enhance customer success for high-value enterprise accounts, fostering long-lasting partnerships, driving engagement, and optimizing retention while managing a high-perfo...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$130K - $160K *

Elevate customer success by managing strategic enterprise accounts, driving value realization, and leading a growing team. Foster relationships across all levels, ensuring seamless renewals and expans...

New York, NYRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$165K - $195K *

Engage in technical leadership and project management for healthcare commissioning. Drive business development, mentor staff, and ensure compliance with industry standards while collaborating with div...

Atlanta, GARemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$94K - $150K *

Shape the future of analytics strategy by leading client transformation initiatives, assessing digital media and data strategies, and driving actionable recommendations that enhance customer experienc...

RemoteRemote

Reposted today

  •   5 - 7 years exp.  •   Media

$150K - $175K *

Unlock your potential as a hands-on leader in customer service operations, driving performance and quality across teams. Collaborate with cross-functional partners to enhance processes and empower you...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$108K - $156K *

Join a dynamic team as you oversee complex software deployments, ensuring governance and stakeholder engagement across multiple sites. Drive successful outcomes for strategic customers while managing...

Tucson, AZRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Drive growth and scale by leading customer engagement and solution implementation in the Banking and Financial Services sector. Identify opportunities, nurture relationships, and exceed revenue target...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$325K - $375K *

Engage your leadership skills to drive revenue growth by building and mentoring a high-performing sales team. Focus on customer acquisition and market penetration in a competitive environment, collabo...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$195K - $230K *

Drive growth by leading go-to-market strategies for TMC partnerships, building and executing plans from the ground up. Collaborate cross-functionally to influence product development and represent the...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $120K *

Elevate talent management by executing core programs, enhancing employee experience, and driving performance initiatives. Lead cross-functional projects, ensuring accountability and operational contin...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$84K *

Accelerate progress at the forefront of eDiscovery sales, driving revenue growth through lead generation, client management, and strategic networking. Join a dynamic team focused on expanding business...

San Diego, CARemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$182K - $215K *

Transform executive engagement by building strategic advisor relationships, designing impactful experiences, and leveraging industry insights to elevate pay governance as a strategic priority for clie...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.