Director, Claims Operations Jobs

Explore Director, Claims Operations jobs for experienced leaders ready to guide claims strategy, teams, and service delivery. These senior roles oversee the systems and processes that help organizations assess, resolve, and manage claims efficiently while meeting customer, financial, and regulatory expectations. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Director of Claims Operations Do?

A Director of Claims Operations leads the people, workflows, and performance programs responsible for claims handling. Depending on the organization and industry, the role may include setting operational priorities, managing claims teams and vendors, improving turnaround times, monitoring quality and costs, and partnering with legal, finance, technology, and customer service leaders.

Common Responsibilities

  • Develop claims operations strategy, policies, and service standards.
  • Lead and develop managers, adjusters, and other claims professionals.
  • Track claims volume, resolution time, accuracy, expenses, and customer outcomes.
  • Identify process improvements and support automation or technology initiatives.
  • Maintain compliance with applicable laws, regulations, and internal controls.
  • Coordinate with business partners to manage risk and resolve complex issues.

Skills and Qualifications

Employers commonly seek substantial claims or operations experience, a record of leading teams, and strong judgment in complex or high-impact situations. Useful strengths include analytical decision-making, budgeting, communication, change management, process improvement, and familiarity with relevant claims systems and regulatory requirements. Requirements vary by employer and industry; some roles may prefer professional designations or specialized insurance, healthcare, workers’ compensation, or property claims expertise.

Career Outlook and Compensation

Director-level claims roles are senior management positions, and compensation varies with industry, location, organization size, and scope of responsibility. Browse Ladders for vetted professional jobs paying $100,000 or more, and compare opportunities by employer, specialization, and leadership scope.

Find Director, Claims Operations Jobs on Ladders

Search current openings to find a role aligned with your experience in claims leadership and operational transformation. Review each listing for its responsibilities, qualifications, location, and compensation details.

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$110K - $130K *

Join our team to enhance patient access and streamline operational processes, driving meaningful improvements through data analysis, project management, and collaboration across departments while fost...

North Carolina, USRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$70K - $95K *

Champion a vibrant office environment by overseeing daily operations, enhancing employee experience, and coordinating events. Collaborate with site leaders to ensure a productive and welcoming workpla...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $110K *

Manage and elevate the Commercial Lines department by leading operations, enhancing team performance, and ensuring client satisfaction while fostering a collaborative culture and driving strategic ini...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Drive operational excellence by leading process improvement initiatives, managing change, and ensuring effective SOPs. Collaborate cross-functionally to enhance workflows and technology adoption, fost...

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $150K *

Advance operational excellence by leading day-to-day functions, managing staff, and driving strategic goals to ensure timely production and delivery while optimizing costs and enhancing customer satis...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $215K *

Drive operational excellence by leading cross-functional teams to enhance media planning and execution. Leverage strategic insights and project management skills to optimize resources and exceed clien...

3 days ago

  •   5 - 7 years exp.  •   Media

$90K - $215K *

Develop and implement strategic operations processes to enhance client deliverables, ensuring efficiency across creative, financial, and data operations. Collaborate with cross-functional teams to dri...

3 days ago

  •   8 - 10 years exp.  •   Media

$115K - $140K *

Transform the claims landscape by managing complex Commercial Property claims, ensuring thorough documentation and effective communication with stakeholders while driving insights and fostering relati...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$115K - $140K *

Join a team that's redefining claims management by overseeing complex Property claims, collaborating with stakeholders, and driving innovative solutions in a dynamic environment. Your expertise will s...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$115K - $140K *

Lead the charge in managing complex Property claims, ensuring thorough investigation and resolution. Collaborate with internal teams and external partners to enhance efficiency and drive innovation in...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $141K *

Champion innovative product strategies that enhance customer experience and drive profitable growth. Collaborate across teams to navigate compliance and market trends, ensuring a seamless journey for...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $141K *

Reimagine the insurance landscape by leading product strategy that enhances customer experience while driving profitable growth. Collaborate across teams to deliver innovative solutions that meet regu...

Boston, MARemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $95K *

Oversee Front Office operations, ensuring guest satisfaction and quality service. Lead and train staff, manage guest interactions, and implement operational improvements to enhance profitability and s...

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$149K - $254K *

Elevate provider relations by transforming operations into a proactive ecosystem. Lead a team to enhance partnerships, resolve issues, and improve satisfaction while ensuring compliance with regulator...

Reposted today

  •   8 - 10 years exp.  •   Healthcare

$119K - $178K *

Lead and manage data operations to ensure efficient, reliable, and secure data systems. Oversee data platform infrastructure, governance strategies, and team development while collaborating with stake...

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$134K - $230K *

Elevate your career by leading product strategy and execution in risk adjustment. Collaborate with cross-functional teams to enhance operational excellence and customer satisfaction while driving inno...

Eden Prairie, MNRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $160K *

Grow your expertise in product analytics to shape strategies in commercial lines, collaborating with underwriting and engineering to refine coverage and optimize performance while driving product disc...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $145K *

Transform business operations by owning P&L, leading teams, and driving growth. Collaborate with leadership to implement scalable processes and ensure financial performance while fostering a safety-fi...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$95K - $120K *

Champion the management of complex marine claims, ensuring compliance and quality standards while fostering relationships with stakeholders. Utilize your expertise to identify fraudulent claims and en...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $120K *

Unlock your potential by managing complex marine claims, fostering relationships with stakeholders, and enhancing claims processes. Collaborate with teams to ensure compliance and promote best practic...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $120K *

Unlock potential by managing complex Motor Truck Cargo and Commercial Property claims. Collaborate with stakeholders to ensure fair treatment and proactive investigation of claims while enhancing your...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$135K - $216K *

Transform your career by leading provider appeals and dispute resolution. Oversee processes, enhance provider satisfaction, and drive operational efficiency while managing a high-performing team in a...

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Grow and optimize care delivery systems by enhancing collaboration across behavioral and medical health services, ensuring effective member access and training on workflows to improve operational effi...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Drive operational excellence by managing office facilities, supporting executive functions, and enhancing team collaboration to ensure a productive and efficient work environment...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Manage clinical trial operations, ensuring compliance and performance across protocols. Oversee submissions, budgets, and team coordination while collaborating with internal and external stakeholders...

Quebec, CARemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Claims Operations do?question toggle

    A Director of Claims Operations leads claims teams and processes, sets operational priorities, monitors performance, and works to improve service, efficiency, quality, and compliance.

  • What qualifications are common for Director, Claims Operations jobs?question toggle

    Employers often look for significant claims or operations experience, people-management skills, analytical ability, and knowledge of the relevant industry’s processes and regulations. Specific requirements differ by role.

  • What industries hire Directors of Claims Operations?question toggle

    These leaders may work in insurance, healthcare, workers’ compensation, financial services, and other organizations that manage claims. Responsibilities depend on the employer and type of claims.

  • How much do Directors of Claims Operations earn?question toggle

    Compensation varies based on industry, location, employer, and scope of responsibility. Ladders focuses on vetted professional jobs paying $100,000 or more; check individual listings for salary details.

  • Where can I find Director, Claims Operations jobs?question toggle

    Browse Ladders to explore vetted Director, Claims Operations opportunities paying $100,000 or more and review each listing’s requirements and compensation information.