The Vice President of Claims provides strategic leadership and direction for all default functions specific to Mortgage Insurance Claims, ensuring strict adherence to Agency, GSE, and MI guidelines and regulatory requirements, as well as internal company policies. This role is accountable for managing the end-to-end claims process with a strong focus on obtaining maximum recovery, improving timelines, and ensuring alignment with company goals and objectives.
The Vice President of Claims will foster a culture of collaboration, accountability, operational excellence, and exceptional customer service. This role requires an experienced leader with direct knowledge of Ginnie Mae claims, who can lead high-performing teams and drive continuous improvement.
Responsibilities:- Provide direct leadership and direction to the Claims department.
- Build scalable processes that ensure all Claims milestones are met timely with maximum recovery.
- Lead a team responsible for timely, accurate claim filing.
- Proactively monitor, interpret, and implement changes impacting claims operations to ensure ongoing compliance and operational readiness.
- Establish and execute strategies to improve process timelines, quality, and performance in alignment with company goals.
- Maintain scalable, efficient, and compliant processes, procedures, and controls.
- Develop and maintain strong working relationships with direct reports, internal stakeholders, vendors, and customers to ensure seamless operational execution.
- Cultivate a culture of accountability, ownership, and continuous development among team members.
- Identify risk, resolve escalations, and implement controls to mitigate future issues.
- Perform additional duties assigned by leadership.
Qualifications:- Required
- 7+ years' experience in leadership
- 7+ years of direct experience managing GSE Claims
- 7+ years of direct experience managing GNMA Claims
- 5+ years' experience in MSP/Black Knight products
- Proven record of leadership and sound management skills
- Deep understanding of all GNMA and GSE servicing guides
- Strong problem solving
- Excellent communication skills
- Preferred
- Management experience in multi-site/offshore teams preferred
Physical Demands & Working ConditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:
- Ability to communicate effectively through speech and hearing, both in-person and over the phone.
- The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
- Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
- Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
- Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
- Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
- The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.
Location
Employee Status
Travel
