Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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1
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$80K - $95K *

Elevate your career by driving business growth through client engagement, showcasing innovative PC/IoT solutions, and collaborating with cross-functional teams to meet market demands and accelerate re...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Consumer Technology

$90K - $115K *

Elevate team performance and delivery by leading a technical group, setting clear expectations, providing mentorship, and managing project needs while ensuring quality and employee development in a dy...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $160K *

Engineer AI-driven integrations and enhance platform capabilities while independently managing client engagements from discovery to certification. Collaborate with sales, design solutions, and ensure...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Transportation

$100K - $120K *

Optimize contract management processes while collaborating across teams to drive business success. Leverage strong analytical skills and contracting expertise for international and commercial projects...

Endicott, NYRemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$67K - $108K *

Drive outside plant project support by managing materials, tracking inventory, and ensuring accuracy in reporting. Collaborate with teams to enhance processes and support construction efforts while ma...

Madison, WIRemote

2 days ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $110K *

Drive the successful planning and execution of installation projects, ensuring quality and timely completion. Lead teams, coordinate resources, and interface with clients to deliver effective solution...

North Carolina, USRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Transportation

$130K - $210K *

Elevate our market presence by driving new business and expansion through strategic territory management, partner collaboration, and impactful training initiatives to create a robust sales pipeline an...

San Francisco, CARemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$112K - $120K *

Optimize client success by leading end-to-end implementations for banks and credit unions, ensuring timely launches and measurable value through strategic guidance and cross-functional collaboration...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's redefining cloud-based contact center solutions. As a Project Manager, you'll lead diverse projects, engage with stakeholders, and drive innovative implementations using AWS technol...

CanadaRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$94K - $266K *

Join us to lead innovative cloud-based contact center projects, driving success for Mid-Market & Enterprise clients. Utilize your project management expertise to deliver cutting-edge solutions and fos...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $160K *

Lead the charge in designing and implementing SAP EHS solutions for complex federal projects, ensuring compliance and effective incident management while collaborating with stakeholders to optimize en...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive operational excellence by enhancing reliability and performance of a SaaS platform. Collaborate with development teams to implement automation, incident management, and observability practices...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $160K *

Join a team that's dedicated to enhancing national security through innovative project management. Drive execution of multi-domain awareness initiatives while collaborating with government and industr...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Technical Services

$115K - $183K *

Transform your career by leading product strategy and execution for digital transformation platforms. Collaborate with cross-functional teams to identify key challenges, drive impactful solutions, and...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$90K - $110K *

Empower client success through strategic account leadership, fostering relationships, and driving value realization. Utilize expertise in SaaS solutions to guide projects and deliver an exceptional cl...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $260K *

Unlock the potential of clean energy by guiding homeowners through the transition to solar power. Drive sales from lead acquisition to close, supported by top-notch customer service and operations tea...

Richardson, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$74K - $96K *

Drive exceptional customer satisfaction by leveraging technical expertise to diagnose and resolve issues on-site, collaborating with team members to enhance service delivery and foster a positive cust...

RemoteRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Engage in leadership and data-driven strategies to enhance school climate and student outcomes. Collaborate with stakeholders to implement effective social, emotional, and behavioral programs across K...

Cary, NCRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $189K *

Manage the design, construction, and maintenance of cloud infrastructure for a federal HCM modernization initiative, ensuring secure, reliable environments and automating deployment processes across m...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Develop and optimize cyber-intelligence tools to mitigate security risks. Oversee vulnerability assessments, analyze security breaches, and implement best practices while collaborating with teams to e...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $135K *

Drive operational excellence by building and validating data products that empower manufacturing leaders. Collaborate with cross-functional teams to ensure accurate metrics and insights, enhancing pro...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Discover your potential by leading complex Workday integrations with a focus on Financial Management. Engage with clients and teams to create scalable solutions, drive project success, and support the...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Drive innovation by leading a skilled team to deliver AI and Agentforce solutions, balancing hands-on project work with mentorship. Elevate client success while fostering growth and collaboration with...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Join a dynamic team ensuring EHR system security through effective management of access controls, security audits, and compliance with regulations. Collaborate with IT and clinical teams to protect pa...

RemoteRemote

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$135K - $155K *

Champion product marketing by owning positioning, messaging, and go-to-market strategies. Collaborate across teams to drive product launches, enhance sales readiness, and build a high-performing marke...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.