Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$151K - $215K *

Innovate global technology procurement strategies, optimizing spend and supplier relationships. Collaborate with cross-functional teams to enhance value creation and drive efficiency across technology...

New York, NYRemote

Yesterday

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Elevate the delivery of Salesforce programs by leading end-to-end project management, ensuring compliance, and fostering collaboration across teams to enhance federal application modernization efforts...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Business Services

$130K - $150K *

Advance your career by leading product strategy for supply chain orchestration. Drive technical decisions, collaborate with cross-functional teams, and leverage AI to enhance workflows, ensuring measu...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $120K *

Champion AI-driven process automation by collaborating across teams to enhance workflows, build tools, and support consulting engagements as the Professional Services practice evolves to serve externa...

Washington, DCRemote

6 days ago

  •   Less than 5 years exp.  •   Transportation

$110K - $130K *

Elevate information security by leading architecture and engineering for detection, cloud security, and AI risk management. Drive enterprise-wide initiatives, establish standards, and mentor teams to...

RemoteRemote

1 month ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$93K - $124K *

Unlock potential by joining a team focused on advanced Tier II support for network devices in a fiber optic transport network, ensuring operational excellence and 100% service availability across mult...

Texas, USRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$115K - $125K *

Champion operational excellence by managing cross-regional teams, ensuring consistent performance standards, and facilitating effective agent execution. Drive strategic initiatives and resolve conflic...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Develop and implement safety policies while ensuring compliance with health and safety regulations across construction projects. Collaborate with multidisciplinary teams to enhance safety measures and...

Dallas, TXRemote

2 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$150K - $200K *

Unlock potential by driving business growth in the Data Centers vertical, executing strategic go-to-market plans, and fostering relationships with key stakeholders to deliver innovative electrical inf...

Hanover, ONRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $120K *

Elevate client satisfaction by managing seamless transitions from implementation to ongoing administration, ensuring operational excellence and proactive risk management throughout the hypercare phase...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Deliver outstanding project management by overseeing complex, high-priority projects through their entire lifecycle. Lead cross-functional collaboration, ensure compliance, and monitor progress to ach...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Build and execute strategies to drive new business growth, fostering client relationships and enhancing service alignment. Collaborate with teams to ensure client satisfaction and retention while iden...

Atlanta, GARemote

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Unlock potential by driving new business development strategies and fostering client relationships to enhance revenue growth in the Midwest region. Collaborate with district leaders to identify opport...

St. Louis, MORemote

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $140K *

Unlock your potential by driving new business development on the West Coast. Collaborate with leaders to expand client relationships and enhance revenue growth through strategic proposals and effectiv...

Sacramento, CARemote

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$62K - $103K *

Drive open-source research and analysis to support high-profile government clients. Conduct media monitoring, identify trends, and prepare concise reports to inform decision-making, all while working...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$128K - $164K *

Champion your career by enhancing dealer parts performance across multiple states. Collaborate with teams to drive sales, implement innovative strategies, and support dealer/distributor growth in a dy...

Portland, ORRemote

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $125K *

Lead the charge in managing D365 programs, ensuring client satisfaction and project success. Oversee teams, drive commercial growth, and align solutions with business goals while maintaining strong re...

New Jersey, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$125K - $150K *

Champion the evolution of our Degree Progress product by leading a technical team to integrate advanced algorithms, ensuring reliability and scalability while delivering trusted outcomes for students...

San Mateo, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$111K - $150K *

Transform product strategy and execution by leveraging data insights, leading cross-functional teams, and prioritizing customer needs to drive product success and business growth in a dynamic environm...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$149K - $223K *

Drive the delivery of a strategic technology transformation initiative, overseeing complex modernization programs to enhance efficiency and customer experience. Collaborate with cross-functional teams...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Elevate your career by driving business growth through client engagement, showcasing innovative PC/IoT solutions, and collaborating with cross-functional teams to meet market demands and accelerate re...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Consumer Technology

$90K - $115K *

Elevate team performance and delivery by leading a technical group, setting clear expectations, providing mentorship, and managing project needs while ensuring quality and employee development in a dy...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $160K *

Engineer AI-driven integrations and enhance platform capabilities while independently managing client engagements from discovery to certification. Collaborate with sales, design solutions, and ensure...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Transportation

$100K - $120K *

Optimize contract management processes while collaborating across teams to drive business success. Leverage strong analytical skills and contracting expertise for international and commercial projects...

Endicott, NYRemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$67K - $108K *

Drive outside plant project support by managing materials, tracking inventory, and ensuring accuracy in reporting. Collaborate with teams to enhance processes and support construction efforts while ma...

Madison, WIRemote

2 days ago

  •   Less than 5 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.