Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$88K - $95K *

Drive operational excellence by leading projects across teams, enhancing efficiency, managing stakeholders, and ensuring timely delivery. Collaborate within a dynamic environment dedicated to improvin...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$145K - $225K *

Lead the charge in software development, driving innovation and collaboration across teams. Oversee strategic planning and team development to enhance product quality and efficiency, while fostering a...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$84K - $105K *

Champion customer success by managing a shared portfolio, delivering proactive support, and driving product adoption. Collaborate across teams to ensure seamless experiences and document outcomes for...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Advance your career by modernizing legacy IBM System/36 applications. Leverage your expertise in OCL and RPG II to convert and enhance applications, ensuring functionality and compliance through rigor...

Franklin, MARemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$154K - $193K *

Shape the future of public sector transformation by leading Organizational Change Management and training initiatives. Collaborate with stakeholders to ensure successful adoption of new systems and pr...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Champion a robust DevOps culture, leading a dynamic team while enhancing cloud infrastructure and processes for reliability, security, and cost efficiency. Drive innovation and accountability through...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Transform customer engagement by leading value assessments and business case development. Collaborate with stakeholders to quantify outcomes and drive strategic initiatives, ensuring alignment between...

Tampa, FLRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join us to lead strategic outreach initiatives that enhance security protections for governmental entities. Drive customer engagement through education and marketing of Managed Security Services, whil...

Austin, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $100K *

Lead the execution and optimization of programmatic campaigns, fostering client relationships and mentoring team members to achieve strategic goals and enhance performance in a collaborative environme...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Media

$110K - $130K *

Join us to lead the enterprise Program Management Office, driving strategic initiatives and ensuring alignment across divisions. You'll mentor project managers, oversee governance, and enhance project...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$160K - $180K *

Shape the demand generation strategy for the MSP segment, leading a high-impact team to optimize funnel performance and drive revenue growth through innovative marketing approaches and AI tools...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$82K - $110K *

Optimize project execution by leading cross-functional teams, managing resources, and ensuring compliance with defense industry standards. Drive strategic initiatives to enhance operational efficiency...

Fairfax, VARemote

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $120K *

Join a team that's driving successful Sage X3 implementations by leading financial projects, enhancing consulting skills, and ensuring high customer satisfaction while maintaining utilization targets...

Chicago, ILRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$131K - $198K *

Drive project success by leading cross-functional teams in solution development, implementation, and issue management. Ensure alignment with business goals while managing schedules, budgets, and staff...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Transform your career by leading process improvement initiatives across a global operations team, focused on automation and project management to enhance overall efficiency and impact...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$134K - $207K *

Drive cross-functional program management initiatives, ensuring successful execution from capture to delivery. Collaborate with stakeholders to align objectives, manage risks, and leverage GM's capabi...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$50K - $115K *

Transform healthcare sales by identifying and closing new SaaS opportunities, collaborating across teams, and driving strategic growth through executive relationships. Enjoy remote flexibility while l...

Draper, UTRemote

1 month ago

  •   Less than 5 years exp.  •   Healthcare

$145K - $185K *

Champion growth by leading business development within the Intelligence Community. Build relationships, shape solutions, and ensure contract success while managing a diverse portfolio and driving team...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $160K *

Drive project success by managing integrated delivery across AI task orders, overseeing multidisciplinary teams, and ensuring adherence to quality standards while maintaining project roadmaps and sche...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Join a team that's transforming digital manufacturing by leveraging your SAP ABAP expertise. You'll drive backend development for ERP interfaces and custom extensions, ensuring seamless integration an...

Jacksonville, FLRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Unlock potential by leading strategic growth initiatives in the Public Sector. As a trusted advisor, you'll enhance client relationships and drive adoption of innovative health solutions, ensuring mea...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$94K - $155K *

Lead multi-channel marketing production operations, ensuring timely, budget-friendly delivery. Oversee client engagements, deepen relationships, and drive growth while managing a diverse team of speci...

New York, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Media

$120K - $145K *

Transform operational pursuits by leading due diligence evaluations, assessing feasibility, risks, and benefits. Collaborate with executive leadership and stakeholders to ensure informed decision-maki...

Lebanon, TNRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Advance your career by providing expert E175 engineering support, analyzing technical problems, coordinating maintenance solutions, and delivering training to enhance operational excellence and client...

Dallas, TXRemote

4 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$107K - $171K *

Shape the market narrative for AI Agent Identity by leading product marketing initiatives. Own positioning, messaging, and commercial enablement for DNSid, translating complex innovations into compell...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.