Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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1
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$148K - $175K *

Lead strategic initiatives and operational excellence across client portfolios, ensuring governance, performance management, and continuous improvement. Drive client satisfaction and financial account...

Chicago, ILRemote

5 days ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$120K - $145K *

Optimize your skills in developing and maintaining SAS programs within a Mainframe environment. Take charge of code migration to cloud technologies and engage with stakeholders to create analytical so...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $110K *

Drive innovation by developing AI and automation solutions that enhance operational efficiency and member experiences. Collaborate with cross-functional teams to design, deploy, and support secure, sc...

Winston Salem, NCRemote

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$87K - $126K *

Lead the charge in enhancing dealer operations and customer satisfaction by building strong relationships, executing strategic action plans, and driving revenue growth through effective consulting and...

Jacksonville, FLRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$201K - $277K *

Champion growth by leading a team of Inside Domain Consultants, driving technical excellence and strategic initiatives to enhance customer value and revenue. Collaborate with sales to deliver innovati...

Texas, USRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$91K - $163K *

Shape and enhance AI-driven intelligence systems by developing, operating, and optimizing workflows and knowledge structures that facilitate effective decision-making and external communications acros...

Eden Prairie, MNRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Lead the charge in program management excellence, ensuring seamless operations and compliance across diverse teams while supporting critical Air Force contract initiatives and rapid-response readiness...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Technical Services

$78K - $105K *

Shape your career with this multifaceted role, providing expert Level 2-3 product support while collaborating with cross-functional teams to resolve technical issues and enhance product experience for...

Vancouver, BCRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$107K - $147K *

Unlock potential by partnering with clients to implement CDI solutions, optimize workflows, and enhance client satisfaction. Leverage your expertise to drive change and ensure best practices in health...

Pittsburgh, PARemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$135K - $205K *

Lead the charge in delivering client-focused mainframe solutions. Oversee diverse projects, manage teams, and leverage strategic insights to enhance hardware and software lifecycle management while fo...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Oversee the management of Epic Certified Application Analysts, ensuring effective design, build, and support of the Epic system. Lead teams in optimizing workflows and resolving issues while maintaini...

Bozeman, MTRemote

Yesterday

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$104K - $116K *

Join a team that's redefining application support by leveraging modern web technologies. You'll ensure the availability of critical enterprise applications, troubleshoot issues, and collaborate with c...

Frisco, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$109K - $150K *

Shape the future of security solutions by guiding complex Managed Services integrations. Collaborate with teams to align customer strategies, mitigate risks, and ensure compliance, while leading techn...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Engage in advanced security operations as a Senior Security Analyst, leading incident response, enhancing detection capabilities, and driving process improvements to protect critical assets in a dynam...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$130K - $170K *

Elevate employee experiences by leading the design and implementation of integrated HR Service Delivery solutions leveraging ServiceNow and Microsoft technologies...

Virginia, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$155K - $210K *

Lead complex programs and strategic client engagements, driving technology transformation and sustainable business value. Act as a trusted adviser to C-level stakeholders, shaping program vision and e...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Champion project success by leading cross-functional teams to deliver innovative business solutions on time and within budget, while managing risks and fostering collaboration across departments to en...

Portland, ORRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Lead the development of scalable cloud applications while mentoring a team of engineers. Drive collaboration across departments and uphold high standards of software quality and security. Contribute t...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $110K *

Lead the charge in managing multiple deployment projects, ensuring customer satisfaction and timely delivery. Collaborate with teams to define goals, mitigate risks, and leverage Fortra products for o...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Unlock potential by leading a dynamic portfolio of Cybersecurity Services, ensuring timely delivery and high-quality outcomes. Collaborate with stakeholders to manage budgets, risks, and project lifec...

Texas, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $175K *

Champion AI innovation by engaging with clients to identify and prototype high-value use cases. Blend technical expertise with advisory skills to drive AI solutions, enhancing productivity and transfo...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Engage in advanced engineering of the ServiceNow platform, driving stability and scalability. Collaborate with teams to implement upgrades and integrations, utilizing modern practices to enhance servi...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$135K - $160K *

Lead and optimize PMO strategies for major aviation and infrastructure programs. Drive governance, risk management, and stakeholder engagement while mentoring a high-performing team to ensure project...

United StatesRemote

6 days ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$80K - $97K *

Unlock your potential as you drive customer success in Higher Education. Build trusted relationships, manage strategic accounts, and ensure satisfaction through effective collaboration and tailored su...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Transform client business processes as a Senior ServiceNow Solution Consultant. Collaborate on solution design, provide pre-sales support, and ensure quality governance while driving continuous improv...

CanadaRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.