Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$110K - $130K *

Empower the retail experience by bridging physical stores and digital touchpoints. Drive growth, enhance customer journeys, and collaborate across teams to create integrated solutions that unify the b...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$114K - $156K *

Manage and oversee Shopify development projects from inception to launch, collaborating with clients and a team of developers. Ensure quality deliverables while juggling multiple projects and adapting...

CanadaRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$126K - $176K *

Contribute to project success by managing costs, overseeing bids, and fostering strong client relationships. Engage with diverse teams to ensure transparency and effective communication throughout the...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$126K - $176K *

Unlock potential by joining a dynamic team that fosters collaboration and growth. Engage in cost management, support project success, and build lasting relationships while advancing your career in a v...

Birmingham, ALRemote

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$126K - $160K *

Lead cost management efforts for diverse pharmaceutical projects, ensuring clear communication and robust documentation while nurturing trusted relationships with clients and teams for successful proj...

Richmond, VARemote

4 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Join our team as a Cybersecurity Specialist, providing expert compliance management, technical support, and proactive monitoring for GovCon and commercial clients. Take charge of cybersecurity systems...

Huntsville, ALRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Drive operational excellence by overseeing program management activities, supervising a dedicated team, and ensuring adherence to policies and procedures. Collaborate with stakeholders to enhance effi...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Engineer innovative Microsoft 365 solutions, optimizing collaboration and productivity. Lead SharePoint Online implementations, manage client projects, and drive automation with Power Platform to enha...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Build your career as a Software Architect, driving Cloud-Native solutions for the Royal Canadian Navy. Collaborate on innovative projects, enhance operational readiness, and develop cutting-edge train...

Ottawa, ONRemote

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$75K - $100K *

Transform clinical trial execution by managing home visit projects, collaborating with teams and vendors to ensure compliance and success. Lead training, mentor junior staff, and drive process improve...

Maine, USRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Transform your career by leading global home trial projects, ensuring seamless execution of participant visits. Collaborate with clients and teams to drive success while mentoring junior members and e...

Nevada, USRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $190K *

Join a team that's passionate about optimizing digital asset management. Lead the product strategy and roadmap, ensuring seamless integration across platforms while delivering exceptional value and cu...

Georgia, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$76K - $102K *

Accelerate growth by driving new client acquisition in the healthcare technology sector. Leverage your expertise to build a robust pipeline and deliver exceptional client experiences while collaborati...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $200K *

Transform the security landscape by leading corporate security and compliance initiatives. Own identity infrastructure, manage vendor relationships, and ensure customer trust while implementing robust...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$112K - $137K *

Unlock potential by designing and developing interactive dashboards that enhance program performance insights. Collaborate with teams to translate data into actionable visualizations, driving informed...

Washington, DCRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$150K - $180K *

Redefine customer experience through strategic AI integration, bridging business and technology. Lead AI product management, ensuring cohesive delivery and governance while enhancing operational effic...

CanadaRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$116K - $155K *

Lead the charge in defining and optimizing global ICSR processes, ensuring compliance and quality in pharmacovigilance operations. Collaborate across teams to enhance safety standards and drive contin...

Research Triangle Park, NCRemote

2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$79K - $122K *

Empower your career by developing innovative Microsoft 365 solutions. This role involves end-to-end Power Platform development, ensuring compliance, and collaborating with stakeholders to enhance city...

Durham, NCRemote

2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$90K - $110K *

Accelerate growth through strategic partnerships and channel development, driving revenue and cultivating long-term relationships with AV/IT resellers and integrators in a dynamic sales environment wi...

Nashville, TNRemote

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$100K - $115K *

Drive operational excellence by overseeing daily functions, enhancing customer satisfaction, and fostering innovation. Collaborate with stakeholders to manage projects and maintain high-quality standa...

Charlotte, NCRemote

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $145K *

Unlock AI-driven engineering transformation by collaborating with clients to enhance SDLC processes. Drive measurable improvements in delivery speed and quality through innovative solutions and hands...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $90K *

Join a team that's focused on ensuring a compliant contracting experience for public-sector clients. Lead the contract lifecycle, from negotiation to compliance monitoring, while collaborating across...

Lewisburg, TNRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Champion the successful delivery of complex tech and business initiatives. Lead multidisciplinary teams in a fast-paced environment, ensuring projects meet scope, schedule, budget, and quality require...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$135K - $140K *

Join a team that's shaping the future of cybersecurity by leading strategic resilience initiatives. Drive risk management, incident response, and security architecture while collaborating with senior...

United StatesRemote

Today

  •   11 - 15 years exp.  •   Education, Government & Non-Profit

$138K - $165K *

Lead the technical direction of a virtual platform team, managing development and integration of hardware models. Collaborate with global teams to enhance simulation accuracy and performance, ensuring...

Austin, TXRemote

2 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.