Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$130K - $150K *

Manage and oversee all aspects of federal construction projects, ensuring timely completion and adherence to budget. Collaborate with teams, supervise subcontractors, and maintain client relationships...

Alexandria, VARemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$172K - $203K *

Empower the distribution strategy by designing and managing rate content across channels, ensuring accurate delivery and partner trust. Collaborate with cross-functional teams to build scalable progra...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Join a team that's dedicated to enhancing service quality through rigorous quality assurance and process audits. Collaborate with stakeholders to ensure compliance with ITIL practices and drive contin...

Chicago, ILRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $265K *

Champion growth by leading a high-performing sales team to drive new customer acquisition and expand market presence. Utilize AI-driven strategies and structured sales frameworks to achieve consistent...

Charlotte, NCRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $180K *

Transform identity governance at scale by leading the SailPoint ISC platform. Drive strategy, architecture, and compliance across global operations while collaborating with cross-functional teams to e...

Brooklyn, NYRemote

6 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$75K - $158K *

Champion operational excellence by managing the Avantra platform for SAP, ensuring secure, efficient monitoring and automation across diverse environments while collaborating with cross-functional tea...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Empower cross-functional collaboration by aligning technology with business priorities. Drive strategic initiatives, enhance cybersecurity compliance, and foster trusted relationships to optimize ente...

United StatesRemote

3 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$135K - $160K *

Unlock potential by serving as a strategic liaison between Finance, Facilities, and Supply Chain functions and IT, ensuring alignment of technology capabilities with business priorities and driving su...

United StatesRemote

3 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$93K - $139K *

Explore the intersection of technology and strategy as you drive complex, cross-functional initiatives. Collaborate with diverse teams to enhance project delivery, leveraging AI tools to optimize proc...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$172K - $198K *

Optimize global category sourcing for IT and indirect spend, driving strategy, value creation, and supplier partnerships while fostering team development and compliance with best practices for enhance...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$86K - $138K *

Take ownership of the Windows and VMware server environment, providing operational support and maintenance. Collaborate on projects, ensure system stability, and implement technology changes to meet o...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$74K - $115K *

Join a dynamic team to develop and support SQL-based ETL processes, ensuring data quality and integration performance across business applications. Collaborate with technical teams to enhance data exc...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $120K *

Shape the future of SaaS Cyber Solutions by driving pipeline generation, building partnerships, and representing the brand at key events. Collaborate with teams to enhance customer feedback and execut...

Toronto, ONRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Manage high-stakes incident responses, translating technical chaos into clear communication. Lead a team to ensure effective crisis execution while fostering a culture of calm and collaboration across...

CanadaRemote

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Help us advance Geospatial AI by developing cloud-native services and backend systems. Collaborate with top engineers and data scientists to create innovative solutions that transform vast data into a...

Redmond, WARemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Shape the future of Geospatial AI by developing cloud-native services and backend systems. Collaborate with top engineers and data scientists to deliver innovative solutions that transform vast data i...

Springfield, VARemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Unlock your potential as a Software/ML Engineer, collaborating on cutting-edge Geospatial AI projects. Contribute to cloud-native services and backend systems, driving innovation from concept to deplo...

Reston, VARemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $189K *

Unlock the potential of end-to-end logistics! Lead SAP Yard Logistics and EWM initiatives, optimizing operations and facilitating seamless integration. Collaborate cross-functionally to drive solution...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$101K - $150K *

Champion client success by leading complex enterprise implementations, managing risks, and ensuring high-quality outcomes. Drive stakeholder engagement and project delivery while fostering strong rela...

Austin, TXRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Join a team that's shaping the future of audit technology by leading deployments, writing production code, and building a strong engineering team to deliver innovative AI solutions for enterprise cust...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$93K - $126K *

Join us to support state child support systems modernization initiatives, ensuring compliance with federal requirements and enhancing operational efficiency through effective project management and an...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$122K - $211K *

Join a dynamic team as a DevOps Engineer, enhancing cloud infrastructure and CI/CD pipelines. Collaborate with developers and cybersecurity experts to ensure reliable software delivery and operational...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$70K - $150K *

Engage with Microsoft partnerships to drive strategic initiatives, enhance sales opportunities, and foster collaboration within the Enterprise and Global segments. Leverage your expertise to build rel...

Austin, TXRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Pioneer customer success by optimizing relationships and driving value for clients, ensuring their software needs are met and fostering growth through engagement, upselling, and retention efforts in a...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $135K *

Lead the charge in developing and managing enterprise proposals and plans, ensuring compliance and quality across submissions. Collaborate with cross-functional teams to enhance win strategies and dri...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.