Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$100K - $120K *

Drive operational excellence by leading a team focused on data analysis and reporting. Oversee the development of reporting tools, ensure data integrity, and identify process optimization opportunitie...

Pennsylvania, USRemote

Yesterday

  •   5 - 7 years exp.  •   Hospitality & Recreation

$81K - $116K *

Elevate business processes by analyzing and optimizing vendor integrations, collaborating closely with cross-functional teams to enhance product delivery and streamline operational efficiency in a rem...

Montreal, QCRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$132K - $182K *

Lead high-impact deployment projects, ensuring timely delivery and client satisfaction while coordinating cross-functional teams in data center environments. Utilize risk management and emerging techn...

RemoteRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Support client success by optimizing cloud monitoring and system performance. You will proactively oversee infrastructure reliability, leveraging Dynatrace and automation to enhance operational excell...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $120K *

Drive impactful business application initiatives by leading cross-functional projects that enhance efficiency and performance. Collaborate with stakeholders to ensure successful delivery of Microsoft...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Manage day-to-day infrastructure and customer support, ensuring optimal server performance, security, and incident response. Collaborate on initiatives to enhance operational security and maintain doc...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $165K *

Lead cross-functional project delivery, ensuring alignment on scope, budget, and quality. Drive collaboration across teams, manage risks, and maintain client relationships to achieve successful outcom...

RemoteRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$104K - $170K *

Lead the charge in managing complex power systems studies projects for mission critical facilities, ensuring accurate execution, budget adherence, and client satisfaction while collaborating with inte...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$228K - $423K *

Shape the future of advanced missile programs by leading cross-functional teams, driving strategic R&D initiatives, and ensuring alignment with customer needs. Your efforts will pave the way for gener...

Sunnyvale, CARemote

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $176K *

Manage complex clinical studies from protocol development to closeout. Drive quality through effective team oversight and compliance with GCP and regulations. Collaborate across functions to ensure ti...

Franklin Lakes, NJRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$63K - $105K *

Champion the development of AI agents and workflows, leveraging GenAI.mil to create innovative automated solutions. Collaborate with cross-functional teams to enhance processes and deliver high-qualit...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$110K - $145K *

Empower security and compliance within Microsoft cloud environments by engineering and managing robust security controls while fostering a proactive approach to risk assessment and improvement for org...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Transform enterprise service delivery by leading cross-center operations, enhancing efficiency, and ensuring high-quality IT services across multiple locations. Drive initiatives that improve performa...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$75K - $158K *

Lead the charge in engineering and implementing a robust Intune solution for enterprise endpoint management, ensuring seamless integration and security across diverse devices within a mission-critical...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $125K *

Drive the deployment of healthcare technology across multiple VA facilities, coordinating projects and ensuring readiness. Collaborate with diverse teams to manage timelines, resolve issues, and deliv...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$89K - $148K *

Shape the future of clinical documentation by leading a dynamic team to enhance integrity, performance, and compliance in healthcare settings, while collaborating with stakeholders to drive optimal re...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$85K - $142K *

Empower innovation by leading the design and management of global endpoint environments. Collaborate with diverse teams to optimize efficiency, provide expert support, and mentor junior engineers in t...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$105K - $125K *

Join a team that's dedicated to leading impactful projects in a dynamic environment. As a Project Manager, you'll coordinate efforts across multidisciplinary teams, ensuring alignment and delivering h...

Washington DC, USRemote

6 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$99K - $164K *

Drive impactful data-driven projects by leading a diverse team in fraud detection and prevention. Manage contract delivery, timelines, and client relationships while ensuring effective communication a...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Champion a high-performing engineering team, guiding their growth while actively contributing to software development. Collaborate across functions to align goals and foster an inclusive culture, driv...

Columbus, OHRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$102K - $157K *

Unlock potential by driving new customer acquisition in healthcare. Engage C-suite leaders, champion innovative solutions, and lead complex sales cycles across AI and managed services to enhance patie...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Drive successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Lead project management practices, oversee teams, and foster relationships to achieve t...

Indiana, USRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Champion the successful implementation of MiraCloud solutions, ensuring client satisfaction and operational excellence. Lead project management practices, oversee teams, and drive profitability while...

New York, NYRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$141K - $236K *

Lead the charge in defining technical standards for secure, scalable Windows and macOS endpoints. Mentor engineers, manage projects, and collaborate with cross-functional teams to ensure compliance an...

San Diego, CARemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Transform customer service delivery by managing key accounts, aligning processes to SLAs, and driving continuous improvement. Collaborate across teams to enhance satisfaction and ensure seamless opera...

Massachusetts, USRemote

Reposted 3 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.