Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$100K - $120K *

Manage the configuration and administration of our quote-to-cash platform, enhancing DealHub and Salesforce systems to optimize business operations. Collaborate to design robust workflows, governance...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Champion vulnerability management by analyzing ACAS results, prioritizing findings, and coordinating remediation efforts across teams to ensure compliance and enhance cybersecurity posture for critica...

Chicago, ILRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Lead the planning and execution of Public Safety projects, ensuring timely delivery and effective collaboration across teams. Drive process improvements and maintain client relationships to enhance pr...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$107K - $150K *

Engage with clients to design and implement advanced Physical Security Systems. Collaborate with top engineers on complex projects, ensuring high-quality solutions and customer satisfaction while mana...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $251K *

Join a team that's shaping the future of software development by enhancing DevSecOps capabilities. Collaborate with customers to automate processes and deliver innovative solutions in a dynamic enviro...

Pennsylvania, USRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $120K *

Advance quality assurance practices and lead a team focused on delivering business-aligned, high-quality software solutions through effective testing strategies and continuous improvement initiatives...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$100K - $130K *

Champion customer success by designing and optimizing scalable programs that enhance adoption of identity security solutions, ensuring impactful training and resources for customer-facing teams...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$94K - $266K *

Shape the future of service delivery by leading operations, optimizing performance, and enhancing client relationships. Drive continuous improvement while managing a large team to achieve profitabilit...

Scottsdale, AZRemote

Reposted today

  •   5 - 7 years exp.  •   Business Services

$84K - $126K *

Champion international research initiatives by leading grant development, partnerships, and communications for an open-science program. Ideal for a PhD graduate eager to transition from bench science...

Toronto, ONRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $150K *

Lead a dynamic team of Solutions Consultants, driving sales success through hands-on leadership, strategic deal support, and continuous improvement in a fast-paced environment focused on HR tech solut...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $189K *

Elevate your career as you design, implement, and maintain SAP security roles across various platforms while ensuring compliance and optimizing security frameworks in a collaborative environment...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$170K - $175K *

Accelerate progress at the forefront of ITSM modernization, leading the technical implementation of ServiceNow capabilities while collaborating with diverse teams to enhance service management across...

Reston, VARemote

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$143K - $286K *

Take ownership of large-scale AI and technology programs, leading cross-functional teams to drive execution and align strategies. Utilize strong analytical and communication skills to enhance delivery...

Sunnyvale, CARemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$91K - $136K *

Join us to lead project teams, manage resources, and drive successful outcomes in construction risk management. Collaborate with stakeholders to ensure compliance and deliver projects on time and with...

Mount Laurel, NJRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Engage in high-impact IT operations management, driving ServiceNow and cloud environments. Collaborate with top talent to enhance service delivery, ensuring compliance and customer satisfaction while...

CanadaRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by leading product vision and strategy, driving customer insights to align with business goals. Collaborate across teams to deliver innovative solutions, ensuring impactful outcomes f...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Unlock potential by leading key customer relationships, ensuring success through expert technical support and problem resolution. Collaborate with teams to enhance customer satisfaction and retention...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $215K *

Innovate by driving real-time communications strategies and partner engagement. Shape impactful narratives during breaking news while building scalable programs that connect communications outcomes to...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Transform product capabilities by leading strategy and execution for shared workflows, ensuring seamless integration and user experience across platforms. Drive measurable outcomes through customer in...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$90K - $110K *

Champion the optimization of learning systems by managing Workday Learning, providing enterprise support, and leading technology projects. Collaborate with stakeholders to enhance governance, complian...

Dallas, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Join our team to enhance operational systems for our go-to-market efforts. You’ll collaborate with multiple departments to optimize workflows, automate processes, troubleshoot issues, and improve data...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Champion the evolution of Business Value Engineering by leading a global team, optimizing practices, and driving strategic initiatives across sales and customer engagement to enhance operational succe...

Itasca, ILRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Transform business operations by partnering with senior leaders to drive strategic initiatives, enhance decision-making, and execute scalable processes in a high-growth SaaS environment...

Itasca, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive the implementation and support of automation and orchestration platforms, collaborating with technology teams to enhance processes and develop reusable web applications, ensuring high availabili...

Vienna, VARemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$128K - $139K *

Drive the identity lifecycle for enterprise access management, ensuring secure, reliable identity services. Collaborate with teams to enhance user experience while implementing Zero Trust principles a...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.